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Customer Portal Overview


HostGator has developed a new Customer Portal with a billing and support system that allows you to manage everything related to your HostGator account.

Note: The Customer Portal and cPanel systems can be accessed individually. This way, you can give a web developer, friend, or associate access to your hosting control panel to build or update your website without giving them access to your billing information within the Customer Portal.

A Guide to HostGator's Customer Portal

The video demonstrates some common tasks that can be accomplished within the HostGator Customer Portal.

Jump to a Section

Use the links below to jump to a specific section for more information about the Customer Portal.


You can log into your Customer Portal by visiting: https://portal.hostgator.com

For a more in-depth tutorial on how to access your HostGator Customer Portal, please see the following article:

If you've lost or forgotten your password, you can retrieve your password using the Forgot Your Password link on the login page.


HostGator Customer Portal Home Dashboard


When you first log into your billing account, you will be taken to the Overview page, which gives you quick access to your hosting packages, addons, and account management. For Shared and Cloud packages, there are direct links to sections within cPanel.

Main Menu

HostGator Customer Portal Menu

On the left-hand side of every page in your billing account, you will find icons to various areas of your account. Below is a list of each section of the menu and corresponding icons that offer help with the various features of the Customer Portal. Click on the links below to learn more about each task.


HostGator Customer Portal Dashboard

The Hosting tab has been incorporated into your Customer Portal to extend our Single Sign-On initiative. The various icons within this section are outlined below and will take you to the associated cPanel page without requiring your unique cPanel credentials. You can even change between your primary domains if you have multiple shared packages.

Customer Portal Dashboard:

  1. Main Hosting Dashboard - This will be the main landing page when you view your hosting plan.
  2. cPanel - Clicking this icon will automatically log you into cPanel where you can manage your account's hosting. The following articles provide more information:
  3. Webmail - The Webmail link will first take you to a list of your email accounts, and then you'll be able to navigate to the inbox by clicking Access Webmail. The following articles provide more information:
  4. Email Accounts - This will take you directly to the section of your cPanel to create and manage email accounts for your domain(s). The following articles provide more information:
  5. Install WordPress - WordPress is one of the most widely-used content management systems to create websites. Use the following links to jump right into installing and using WordPress for your website!
  6. Databases - Create, Modify, or delete MySQL databases and/or database users. The following articles provide more information:
  7. Addon Domains - An addon domain is a secondary domain hosted on a cPanel account. For more information, check out these articles:
  8. phpMyAdmin - phpMyAdmin is a web tool used to handle the administration of MySQL databases. Use the following articles to learn more about phpMyAdmin:
  9. File Manager - The File Manager is a web interface that allows you to easily navigate and manage your website files. The following articles provide more information:


HostGator Customer Portal Top 2 Rows of Cards Marketplace
HostGator Customer Portal Bottom Rows of Cards Marketplace

Inside the Marketplace, you can add and manage addons for your hosting package. Here you can search for themes, plugins, and professional services for various software.

Click on the corresponding links below to view more information:

  1. CodeGuard - Automatically backs your site up and monitors for changes.
  2. Microsoft 365 - Get Microsoft professional-grade business tools associated with your domain.
  3. Constant Contact - Create professional email marketing newsletters and monitor their effectiveness.
  4. G Suite - Get Google professional-grade business tools associated with your domain.
  5. SEO Tools - This DIY SEO tool allows you to increase traffic and boost your online ranking.
  6. SSL Management - Configure your domain(s) with an SSL to give visitors confidence in your site.
  7. SiteLock - Protect your website from viruses, malware, hackers, and spam.
  8. HostGator Website Builder - Create a website in minutes with this point and click website editor.
  9. Weebly Builder - Create your site with this WYSIWYG builder in the cloud and publish it to your hosting account.

Related Services

HostGator Customer Portal Marketplace - Related Services

  1. One-Click Installs - Quickly Install WordPress and other helpful applications.
  2. Themes - Browse premium themes and templates for the top CMS platforms.
  3. Plugins - Browse plugins to provide additional functionality to your site.
  4. Professional Services - Want extra help? From installing WordPress, demo content, and more. Check out the list of professional services provided.

Special Offers

HostGator Customer Portal Marketplace - Special Offers

Click on the corresponding links below to view more information:

  1. Bing Ad Credit* - 160 million people use Bing to search online. Make sure your site is at the top of their results.
  2. Google Adwords Credit* - Make it easier for potential visitors to find your site by bringing it to the top of their Google search results.

*Subject to change.


HostGator Manage Domains

When clicking Domains, you will be brought to the HostGator domain control panel. For additional information regarding the domain control panel, please see the following articles:


HostGator Customer Portal Menu

Special Note About Invoices

Invoices will be generated, and automatic payment attempted five days ahead of time for any packages on a less than Annual cycle. Annual cycles and longer will generate invoices fifteen days ahead of time.

If you do not pay with automatic payments, HostGator will attempt to send you an email notification about the new invoice. Remember, you will not receive the "invoice generated" email notification if you have a credit card on file that will automatically pay that invoice.

For more information, see this article:


HostGator Customer Portal Support

My Account

HostGator Customer Portal My Account Menu Options

Specific Tasks

The following articles provide details on how to perform specific tasks within the Billing/Support Customer Portal that may not be obvious from the menu options.

Additional Features

HostGator Customer Portal Additional Features

At the top of the page, you can find:

  • Option to open a Live Chat
  • Knowledge Base search bar
  • Account Management

Account Addons

Our Addons page lists all the information needed to proceed with the following account addons and services:

Shared Hosting Startup Guide