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Billing Portal Overview

 

Billing Portal

HostGator has developed a billing and support system that allows you to manage everything related to your billing account.

Note: The billing/support system is purposely separate from your web hosting control panels for security reasons. This way, you can give a web developer, friend or associate access to your hosting control panel to build or update your website without giving them access to your billing information.

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Login

You can log into your billing account by visiting: https://portal.hostgator.com

For a more in-depth tutorial on how to access your HostGator Billing Account, please see the following article:

If you've lost or forgotten your password, you can retrieve your password using the Forgot Your Password link on the login page.

Billing Information

You can also access your Customer Portal login from the HostGator Links section of cPanel by clicking the Billing System icon.


Home

 

When you first log into your billing account, you will be taken to the Overview page which gives you quick access to your hosting packages, addons, and account management. For Shared and Cloud packages there are direct links to sections within cPanel.


Main Menu

On the left-hand side of every page in your billing account, you will find icons to various areas of your account. Below is a list of each section of the menu and corresponding icons which offer help with the various features of the Billing/Support Customer Portal. Click on the links below to learn more about each task.

Hosting

The Hosting tab has been incorporated into your Customer Portal to extend our Single Sign On initiative. The various icons within this section are outlined below and will take you to the associated cPanel page without requiring your unique cPanel credentials. You can even change between your primary domains if you have multiple shared packages.

Marketplace

Inside the Marketplace you can add and manage addons for your hosting package. Here you can search for themes, plugins, and professional services for various software.

Domains

When clicking Domains you will be brought to the HostGator domain control panel. For additional information regarding the domain control panel please see the following articles:

Billing

Special Note About Invoices

Invoices will be generated and automatic payment attempted five days ahead of time for any packages on a less than Annual cycle. Annual cycles and longer will generate invoices fifteen days ahead of time.

If you do not pay with automatic payments, HostGator will attempt to send you an email notification about the new invoice. Remember, you will not receive the "invoice generated" email notification if you have a credit card on file which automatically pays that invoice.

For more information, see this article:


Support


My Account


Specific Tasks

The following articles provide details on how to perform specific tasks within the Billing/Support Customer Portal that may not be obvious from the menu options.


Additional Features

At the top of the page, you can find:

  • Option to open a Live Chat
  • Knowledge Base search bar
  • Account Management

Account Addons

Our Addons page lists all the information needed to proceed with the following account addons and services:


Shared Hosting Startup Guide