Guide to Invoices

This article will go over where to find your invoices, read if an invoice is paid or unpaid, and then read an invoice based on the product type, like addons, domains, and hosting plans.

• Where do I find my invoices? ⤵
• What's in my invoices? ⤵

Where do I find my invoices?

Order History 

In the Order History, you can find all the paid invoices in your account. Here are the steps for viewing your Order History in the Customer Portal.

1. Log in to the Customer Portal.
2. Click the User Profile found at the upper right corner of the page.

   

3. Select Order History.

   

4. Click on the dropdown arrow of the invoice you would like to view or click the Export Invoices button to view the invoice details.

   

5. To print an invoice, right-click on the invoice and select Print, or press Ctrl+P (Windows) or  Command+P (Mac) on your keyboard to print the invoice. (Please make sure to select Save as PDF.)

   

Renewal Center 

The Renewal Center section is where you will find your unpaid invoices and future invoices for upcoming payments. Please note that if there is a past-due invoice in your account, there will be no option to pay future invoices. Past due invoices need to be paid first before settling your future invoices. You can pay your invoices in this section using your card or PayPal account.

For instructions on how to pay your invoices, check out the article Customer Portal - Make a Payment.

What's in my invoice?

This section will discuss the details of your invoice in your HostGator account.

You will notice that your invoice has two sections - the Invoice Header and Invoice Content.
 

Invoice Header

The general information of your invoice is displayed in the header section. 

1. Account Name: The name on the account.
2. Account ID: This is your HostGator account number.
3. Address: This is your billing address.
4. Invoice #: This is your invoice ID. Each invoice has its unique invoice numbers.
    

Invoice Content

The Invoice Content section is where you will see the complete description of your invoice.
 

Summary of Charges and Credits

This section will display the following:

• Date - The date the product was billed.
• Type - There are two kinds of Types:
• Acquisition - Newly purchased products or services.
• Renewal - The product or service for renewal.
• Product Type - This could be a domain, hosting, etc.
• Product Name - The exact name of the product.
• Term
• Amount - The product price.
• Tax
• Tax Type
• Total Charges - This is the total Amount and Tax.
• Total Invoice Amount - The sum of Total Charges

Payments

This section will display the following:

• Date - The date payment was made.
• Order Number - The order number.
• Payment Method - If the payment was made via credit card or PayPal.
• Check/Card/PayPal ID - The last 4 digits or characters of the credit card or PayPal ID.
• Total Payments - The total amount paid.

Adjustments

This section will only show if billing adjustments were made to your account.

• Adjustment ID
• Date - The date the adjustments were made.
• Event Id
• Adj Type - It could be a refund or a credit.
• CSR Ref ID
• CSR ID
• Amount - The amount credited or refunded.
• Tax
• Tax Type
• Total Adj - The total adjustments made, including taxes.