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How Do I Upgrade My Account to a Better Plan?

 

You may upgrade at any time. There is no contract to keep you in your plan.

Upgrading is now made easier via your Customer Portal! This article discusses the following topics:

Note: If you're currently on the top-tier hosting plan, you are no longer able to upgrade. You may choose a different hosting package instead, depending on your website needs.



How to upgrade your hosting plan
(For example, Shared Baby to Business or OWP Standard to Business)

To upgrade a Shared, Reseller, Cloud, or OWP hosting plan:
*The images below show the Shared hosting plan; however, the steps to upgrade will be the same for the Reseller, Cloud, or OWP.

  1. Log in to your Customer Portal.
  2. Select the Hosting tab from the left-side menu.

    Hosting tab

  3. Locate the hosting plan you wish to upgrade, then click its Manage link.

    Manage Hosting Package

  4. Click on the Upgrade Plan button beside the primary domain name.

    Upgrade Plan

    • If you're on Optimized WordPress, click the Manage plan dropdown beside the primary domain name, then select Upgrade plan.

      OWP -  Manage Plan - Upgrade Plan

  5. In the Change Plan section, your current package and billing cycle will be displayed. Select the hosting plan you wish to upgrade to using the Upgrade Plan to dropdown.

    Shared - Change Plan section

    • If you're on Optimized WordPress, the Change Plan section will look slightly different. Select the Optimized WordPress plan you wish to upgrade to.

      OWP - Change Plan section

  6. Agree to the Terms of Service, Cancellation Policy, and Privacy Policy.
  7. Click the Change Plan button.

Once done, a prorated invoice will be generated in your account, which needs to be paid first before the upgrade can take effect. For more information on how to make a payment, please check out the article:



"Can I upgrade TO a different hosting plan?"
(For example, Shared TO Reseller hosting or Cloud TO Shared hosting)

Yes, you can do an upgrade between two different hosting packages. Upgrading between two different hosting packages would require a server migration. This involves purchasing the new hosting package (your preferred "destination" package) then submitting a migration request via your Customer Portal to move your website content from your current hosting package to the new hosting package. Once migration is done, you will be advised to change your DNS records to check your migrated site (in the destination server), then cancel your "old" hosting plan.

Remember: During the migration process, do NOT cancel your current hosting plan until the migration is done.

Upgrading from Shared to Reseller hosting

We will move the account with the addon domains intact when upgrading from a Shared plan to a Reseller plan. We can convert up to 30 addon domains into individual cPanel accounts upon request. To request this service, please fill out our Request Migration Form. Be sure to specify which addon domains you want to be converted into their own cPanel in the Instructions section.

For more details about our site migration policies, please read about HostGator Website Migration. This type of migration is considered an inter-server migration or inter-server upgrade.

 


Upgrading to Optimized WordPress

HostGator will only migrate WordPress sites into Optimized WordPress for you. If your site is not created in WordPress, you will need to create a new site.

The following article contains more information regarding Optimized WordPress migration:


 

How to upgrade VPS/Dedicated hosting plan

 

Upgrading different hosting package types to VPS or Dedicated hosting
(For example, Shared TO VPS, Cloud TO VPS or VPS to Dedicated)

You cannot use the Upgrade Plan feature in the Customer Portal if you wish to upgrade to a VPS/Dedicated server from any other server type.

To upgrade from a different hosting package, you first need to order a new hosting plan, then submit a migration request through the Customer Portal. Once the migration is done, you will be advised to change your DNS records to check your migrated site (in the destination server), then cancel your "old" hosting plan.

 


Upgrading VPS to VPS

The options to upgrade within the VPS tier would depend on the current VPS Package ID.

Please check out the article How to Tell if You Are on a New or Legacy Hosting Package to identify if you're on the new or legacy VPS package.
  • If you are currently on a Legacy VPS with the Package ID prefix of VPS, please follow the steps for Legacy VPS.
  • If you are on the KVM VPS with the Package ID prefix of VH, please jump to the KVM VPS section.

Legacy VPS

To upgrade a Legacy VPS to a higher VPS level, please purchase a new VPS package, then submit a migration request. After the migration is completed, you will be advised to update your DNS records and check your migrated site. The last step would be canceling your "old" VPS hosting plan.

Remember: During the migration process, do NOT cancel your current hosting plan until the migration is done.

The links below will assist you in purchasing a new VPS hosting package and requesting us to migrate your content:

 

KVM VPS / New Dedicated Hosting Plan

Customers on the KVM VPS or New Dedicated hosting will have the ability to upgrade their packages via the Customer Portal.

To upgrade KVM VPS or New Dedicated hosting:

*The images below will show a KVM VPS; however, the steps to upgrade will be the same with the New Dedicated hosting plan.

  1. Log in to the Customer Portal.
  2. Click on Hosting in the side menu.

    Hosting tab

  3. Locate the KVM VPS or New Dedicated hosting plan you wish to upgrade, then click its Manage link.HostGator Customer Portal Manage  Hosting

  4. Select the Resources tab.

    Resource Tab

  5. Under the list of resources, click on the Upgrade plan.  

    Customer Portal - VPS - Resources

  6. In the Upgrade Plan section, a list of upgrade options will be displayed based on your current VPS/Dedicated hosting plan. 

    VPS upgrade options

  7. Click on the Upgrade button of the hosting plan you wish to upgrade to.

  8. A pop-up window will appear displaying the Purchase Details.

    VPS purchase details

  9. Ensure that you have read and agreed to the Terms of Service, Cancellation Policy, and Privacy Policy.

  10. Click Purchase.

  11. An invoice will be created in your account. You can make payment in the Billing section of your Customer Portal.

 


Upgrading Dedicated to Dedicated hosting plan

The steps to upgrade a Dedicated hosting plan will depend on whether you're on the new, legacy, or updated legacy hosting plan.

Please visit the article How to Tell if You Are on a New or Legacy Hosting Package to identify if you're on the new or legacy dedicated package.
  • If you are currently on legacy dedicated hosting with the Package ID prefix of DC, please follow the steps for Legacy Dedicated Hosting Plan.
  • If you know you purchased your dedicated hosting before October 2020 and are part of the dedicated hosting Package ID update to the DH prefix, please follow the steps for the Legacy Dedicated Hosting Plan. (Please note, you will not have the Upgrade Plan feature available in the Customer Portal.)
  • If you are on the new dedicated hosting with the Package ID prefix of DH, please jump to the New Dedicated Hosting Plan section.

Legacy Dedicated Hosting Plan

You cannot use the Upgrade Plan feature in the Customer Portal if you wish to upgrade your Legacy dedicated hosting. Instead, please order the new dedicated hosting plan online, then request your free content migration. After the migration is completed, you will be advised to update your DNS records and check your migrated site. The last step would be canceling your "old" dedicated hosting plan.

Remember: During the migration process, do NOT cancel your current hosting plan until the migration is done.

For more information on the available Dedicated hosting plans and where to submit a migration request, please check these links. 



New Dedicated Hosting Plan

The steps to upgrade KVM VPS and new Dedicated hosting within the Customer Portal are the same. Please see the above instructions.

For more information on which Dedicated hosting package will fit your website needs, please check this comparison chart.

 



Additional Information

Here are helpful articles you can look into when changing hosting plans.