Knowledge Base

Customer Portal - How to Use Renewal Center

Single Sign-On

Single Sign-On will allow you to review your invoices and easily navigate through your cPanel and billing area just by logging in at https://www.hostgator.com/my-account/login. More information about HostGator's new Single Sign-On option can be found in the following article.

Single Sign-On

How to Access the Renewal Center

Log in to your Customer Portal.
Click Renewal Center in the navigation menu on the left.

How to Use the Renewal Center

To process a renewal:

On the Renewal Center page, check the box next to the hosting product(s)/service(s) you want to renew.
Click the Renew Now button.
There will be a Special Renewal Offer product page. Click Claim Offer if you are interested in adding the offered product. If not, just click No thanks, continue my renewal.
You will be redirected to the Cart page, where you can choose your preferred term length from the dropdown menu.
Review your Order Summary details, then click Continue to Checkout to proceed.
If you already have a payment method saved to your account, click the Submit Payment button to complete your purchase. If no payment method has been added yet, click Add Payment Method under the Billing Information section.
Once done, click Submit Payment.

How to Manage the Auto-Renewal Feature

To manage auto-renewal:

On the Renewal Center page, check the box next to the hosting product(s)/service(s) you want to update the renewal settings.
Select the preferred action.
- Click the Enable Auto-Renew button to ensure the product/service renews automatically.
- Click the Disable Auto-Renew button to prevent the product/service from renewing automatically.
A pop-up window will appear based on the action you selected, asking you to confirm the auto-renewal option.
- Click Enable to confirm activation of the auto-renewal feature.
- Check the box to confirm, then click Disable to finalize disabling the auto-renewal feature.

How to Switch Payment Method

If you need to designate a new payment method for a product or service, you can use the Switch Payment feature.

To switch payment method:

On the Renewal Center page, check the box next to the hosting product(s)/service(s) you want to update your payment method for.
Click the Switch Payment button.
In the pop-up, click Switch.
- If you prefer to use a new payment method, click the Manage payment methods link.
  Note: We currently accept any credit or debit card with a MasterCard, Visa, Discover Network, American Express, Diners Club International, JCB logo, and PayPal.
  
  You will be taken to the Payment Methods page, where you can click +Add Payment Method and add your new payment details.
  
  Once done, save your billing details, then click Switch to finalize the process.

How can we help you? Please contact us via phone or chat if you need assistance.