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Knowledge Base

Customer Portal - How to Use Renewal Center

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Single Sign-On

Single Sign-On will allow you to review your invoices and easily navigate through your cPanel and billing area just by logging in at https://www.hostgator.com/my-account/login. More information about HostGator's new Single Sign-On option can be found in the following article.


How to Access the Renewal Center 

  1. Log in to your Customer Portal.
  2. Click Renewal Center from the left-side menu.

    Customer Portal - Renewal Center


How to Use the Renewal Center

To process a renewal:

  1. On the Renewal Center page, check the box next to the hosting product(s)/service(s) you want to renew.
  2. Click the Renew Now button.

    Customer Portal - Renew Now

  3. You will be redirected to the Cart, where you can select your preferred length of term from the dropdown.
  4. Review your Order Summary details, then click Continue to Checkout to proceed.

    Customer Portal - Renewal Center - Cart

  5. Add payment method details under Billing Information.

    Customer Portal - Add Payment Method

  6. Once done, click Submit Payment

How to Manage Auto-Renewal Feature

To manage auto-renewal:

  1. On the Renewal Center page, check the box next to the hosting product(s)/service(s) you want to update the renewal settings.
  2. Select the preferred action.
    • Click the Enable Auto-Renew button to ensure the product/service renews automatically.

      Customer Portal - Enable Auto-Renew

    • Click the Disable Auto-Renew button to prevent the product/service from renewing automatically.

      Renewal Center - Disable Auto-Renew

  3. A pop-up window will appear depending on the action you selected, prompting you to confirm the auto-renewal option.
    • Click Enable to confirm activation of the auto-renewal feature.

      Confirm Enable Auto-Renew

    • Check the box to confirm, then click Disable to finalize disabling the auto-renewal feature.

      Disable Auto-Renew


How to Switch Payment Method

If you need to designate a new payment method for a product or service, you can use the Switch Payment feature.

To switch payment method:

  1. On the Renewal Center page, check the box next to the hosting product(s)/service(s) you want to update your payment method.
  2. Click the Switch Payment button.

    Customer Portal - Renewal Center - Switch Payment

  3. In the pop-up, click Switch.
    • If you prefer to use a new payment method, click the Manage payment methods link.

      Renewal Center - Manage payment methods

      You will be taken to the Payment Methods page, where you can click +Add Payment Method. and add your new payment details.

      Switch Payment Method - Add Payment Method

      Once done, save your billing details, then click Switch to finalize the process.

 

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