Customer Portal - How to Use Renewal Center

Single Sign-On

Single Sign-On will allow you to review your invoices and easily navigate through your cPanel and billing area just by logging in at https://www.hostgator.com/my-account/login. More information about HostGator's new Single Sign-On option can be found in the following article.

• Single Sign-On

How to Access the Renewal Center 

1. Log in to your Customer Portal.
2. Click Renewal Center from the left-side menu.

   

How to Use the Renewal Center

To process a renewal:

1. On the Renewal Center page, check the box next to the hosting product(s)/service(s) you want to renew.
2. Click the Renew Now button.

   

3. There will be a SPECIAL RENEWAL OFFER product page. Click CLAIM OFFER if you are interested in adding the offered product. If not, just click No thanks, continue my renewal.

   

4. You will be redirected to the Cart, where you can select your preferred length of term from the dropdown.

   

5. Review your Order Summary details, then click Continue to Checkout to proceed.

   

6. Add payment method details under Billing Information.

   

7. Once done, click Submit Payment. 

How to Manage Auto-Renewal Feature

To manage auto-renewal:

1. On the Renewal Center page, check the box next to the hosting product(s)/service(s) you want to update the renewal settings.
2. Select the preferred action.
   • Click the Enable Auto-Renew button to ensure the product/service renews automatically.

     

   • Click the Disable Auto-Renew button to prevent the product/service from renewing automatically.

     

3. A pop-up window will appear depending on the action you selected, prompting you to confirm the auto-renewal option.
   • Click Enable to confirm activation of the auto-renewal feature.

     

   • Check the box to confirm, then click Disable to finalize disabling the auto-renewal feature.

     

How to Switch Payment Method

If you need to designate a new payment method for a product or service, you can use the Switch Payment feature.

To switch payment method:

1. On the Renewal Center page, check the box next to the hosting product(s)/service(s) you want to update your payment method.
2. Click the Switch Payment button.

   

3. In the pop-up, click Switch.
   • If you prefer to use a new payment method, click the Manage payment methods link.
     Note: We currently accept any credit or debit card with a MasterCard, Visa, Discover Network, American Express, Diners Club International, JCB logo, and PayPal.

     You will be taken to the Payment Methods page, where you can click +Add Payment Method. and add your new payment details.

     

     Once done, save your billing details, then click Switch to finalize the process.

     

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