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Invoicing and Automatic Billing

To check your HostGator account's Billing section, you will need to log in to your Customer Portal.

As of April 1, 2019, HostGator's invoicing and automatic billing policy will change. Among the benefits this new policy gives are more extended time frames for payment for our customers with longer billing cycles.

This article addresses the following information:


Invoicing and Automatic Payment Dates

HostGator will generate invoices and process automatic payments based on the information below. Depending on your billing cycle and the product in question, your automatic payment date may change.

Item(s) RenewingRenewal CycleInvoice Generation TimeAutomatic Charge of Invoice
Hosting Packages/
Addon Services:
1 Month6 days before Renewal5 days before Renewal
Hosting Packages/
Addon Services:
3 Months
6 Months
1 Year
2 Years
3 Years
45 days before Renewal15 days before Renewal
Domain renewals1 Year45 days before Renewal15 days before Renewal

 


Grace Periods and Payment Windows

Though there is a 6 or 45-day window between invoice generation and the beginning of the next billing cycle for hosting and added services, we also provide an additional grace period to make payment. If the invoice is still unpaid on the 10th day after the due date, hosting services will be suspended. Domain names expire on the due date of the invoice. This leaves a payment window of the following:

  • Hosting and Services renewing less than annually: 16 days
  • Hosting and Services renewing annually or greater: 55 days
  • Domain names renewals: 45 days

Notification Policy

For hosting renewals, we will send email notifications to you via the following schedule:

  1. Once the renewal invoice is generated, a notice is sent 45 days before the invoice due date.
  2. If you have a credit card on file for automatic billing, another notice is sent 15 days before the invoice due date.
  3. Another email notice is sent informing you of the recent renewal on the invoice renewal date.
Note: Monthly subscriptions will not receive a renewal notice; however, if HostGator cannot process your payment, there is a change to your service or renewal rate, we will send a notification to the primary email address.

If we cannot successfully charge your card(s) on file, we will notify you to help you avoid account suspension and data loss. We will attempt to contact you via the following methods:

  • We will attempt to contact you via email the day your invoice payment fails.
  • 5 days after a due invoice, we will send a follow-up email, and an automated call will attempt to notify you by phone.
  • 9 days after a due invoice, we will attempt to contact you via email and phone as a final notice before the suspension.
  • 10 days after a due invoice, we will provide an email notification of service suspension.
  • 18 days after a due invoice, we will attempt to provide final notice via phone before removing your data from the server.

If you choose to disable automatic billing by removing all card(s) from your account, you will receive notifications any time an invoice is created. Please see our article Customer Portal - Make a Payment for more information about manual payments.

If the account got suspended and remains suspended after you paid all the invoices, please visit our article I Paid All the Invoices That Were Due on My Account, Why Am I Still Suspended? to know more about re-activating your account.


Automatic Payment Methods

Credit/Debit Card Automatic Payments

You can enable automatic billing by placing one or more credit/debit cards on file. When it is time for any open invoices to be paid, we will attempt to charge your card(s) on file in priority order.

If you wish to cancel your HostGator account, please refer to our article How Do I Cancel My Account for more information about cancellation.

PayPal Automatic Payments

Please see our article on setting up a PayPal Billing Agreement to set up automatic payments.

If you have any questions regarding your HostGator invoicing or automatic payments, please contact us via phone or Live Chat, and we will be happy to answer them for you.