Invoicing and Automatic Billing

As of July 23, 2025, HostGator's invoicing and automatic billing policy will change. Among the benefits this new policy gives are more extended time frames for payment for our customers with longer billing cycles.

This article addresses the following information:

• Invoicing and Automatic Payment Dates ⤵
• Notification Policy ⤵
• Automatic Payment Methods ⤵

Invoicing and Automatic Payment Dates

HostGator will generate invoices and process automatic payments based on the information below. Depending on your billing cycle and the product in question, your automatic payment date may change.

Notification Policy

For hosting renewals, we will send email notifications to you via the following schedule:

1. Once the renewal invoice is generated, a notice is sent 45 days before the invoice due date.
2. If you have a credit card on file for automatic billing, another notice is sent 15 days before the invoice due date.
3. Another email notice is sent informing you of the recent renewal on the invoice renewal date.

If we cannot successfully charge your card(s) on file, we will notify you to help you avoid account suspension and data loss. We will attempt to contact you via the following methods:

• We will attempt to contact you via email the day your invoice payment fails.
• 5 days after a due invoice, we will send a follow-up email, and an automated call will attempt to notify you by phone.
• 1 day after a due invoice, we will attempt to contact you via email and phone as a final notice before the suspension.
• 2 days after a due invoice, we will provide an email notification of service suspension.
• 42 days after a due invoice, we will attempt to provide a final notice via phone before removing your data from the server.

If you choose to disable automatic billing by removing all card(s) from your account, you will receive notifications anytime an invoice is created. Please see our article Customer Portal - Make a Payment for more information about manual payments.

If the account got suspended and remains suspended after you paid all the invoices, please visit our article I Paid All the Invoices That Were Due on My Account, Why Am I Still Suspended? to know more about reactivating your account.

Automatic Payment Methods

Credit/Debit Card Automatic Payments

You can enable automatic billing by placing one or more credit/debit cards on file. When it is time for any open invoices to be paid, we will attempt to charge your card(s) on file in priority order.

To help ensure your services renew without interruption, HostGator has introduced a new feature that automatically tries a second payment method if the first one fails. If you have more than one payment method saved in your account, we will immediately attempt the next available method. We will attempt to charge 4 different cards on file before attempting to charge the first one again.

This enhancement is designed to reduce delays and improve the chances of successful payments, helping you avoid service interruptions.

PayPal Automatic Payments

Please see our article on setting up a PayPal Billing Agreement to set up automatic payments.