How to Cancel my Domain Name
At HostGator, you have full control of your domain(s). If you decide not to renew your domain, you can cancel it anytime within your Customer Portal.
In this article, we'll discuss how to cancel your domain name in your account. If you're looking for instructions on canceling your hosting plan, please refer to the following article.
To cancel a domain name, you have to turn OFF its auto-renewal feature in the Customer Portal so you will no longer be billed or invoiced in your account. However, if you change your mind and decide to keep your domain, you need to enable the auto-renewal feature or manually renew your domain within the Customer Portal.
To avoid getting your subscription suspended or canceled unknowingly, HostGator generates invoices and processes automatic payments based on your subscription (hosting plan, addons, or domain renewal).
- If you wish to cancel your domain name, you will have to turn off its auto-renewal feature before your account auto-generates an invoice for the domain renewal (which is 45 days before the domain's renewal date).
- If an invoice is already generated, you may still turn off your auto-renewal feature; however, you will need to contact HostGator's Support so we can delete the invoice from your account and you can avoid getting charged (auto-charging takes place 15 days before the domain's renewal date).
For more information, please check the article Invoicing and Automatic Billing.
How to Cancel your Domain
To cancel your domain (turn off the auto-renewal feature):
- Log in to your Customer Portal.
- Click on the Renewal Center tab on the left-hand menu.
- Locate the domain you want to cancel.
- Click the domain's check box and select DISABLE AUTO-RENEW at the top menu.
- The Disable Auto-Renew pop-up window will open. Click the checkbox to confirm that you want to disable the auto-renew and select DISABLE. The changes will be saved.
