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How Do I Cancel My Account?

 

We're sorry to see you go. If there is anything we can do to keep you as a customer, please let us know. Please don't feel like you have to cancel your account. Contact us via phone or Live Chat so we can find a solution that works for you.

 

What do you wish to cancel?

Before canceling, it is essential to know what exactly you want to cancel in your account. Are you canceling a hosting plan? Or a domain name, perhaps? Do you wish to delete your WordPress blog instead of canceling the WordPress plan itself? Is that your addon you're looking at?

In this article, we will discuss the following topics:

 

How to cancel a hosting plan

If you wish to cancel your hosting plan, there are two types of accounts you may find in our Front-of-Site - Gator Builder and Customer Portal. Please note the differences in their portals.

Do you wish to cancel your Gator Builder plan?

If your portal looks like the image below, you are in your Gator Builder portal. For more information on how to cancel your Gator Builder plan, please refer to this article: Cancel Gator Accounts.

Gator Builder Portal

Do you wish to cancel a hosting plan from your Customer Portal?

If your portal looks like the image below, you are in your HostGator Customer Portal. This account is where you can find the following hosting plans:

  • Shared, Cloud and Reseller hosting plans
  • VPS hosting plan
  • Dedicated hosting plan
  • Optimized WordPress plan

HostGator Customer Portal

If you wish to cancel one of these hosting plans, you have two options - cancel via the cancellation form or cancel manually. Please see the instructions below.

Canceling the web hosting plan does NOT automatically cancel your domain name registration.

Please click the link to the hosting package you wish to cancel.

Shared/Reseller/VPS or Dedicated hosting plans

The screenshots below show a Shared hosting package, but the steps are the same for all packages, except for Optimized WordPress.

  1. Log in to your Customer Portal.
  2. Select Hosting from the left-hand menu.

    HostGator - Portal - Hosting Menu

  3. In the Hosting Packages section, locate the hosting plan you wish to cancel, and click the Manage link below.

    HostGator - Portal - Manage Hosting

  4. On the next page, click the Billing tab.

    HostGator - Portal - Manage Hosting - Billing Tab

  5. In the Billing section, scroll down a little bit and click Cancel Package.

    HostGator - Portal - Manage Hosting - Billing Tab - Cancel Package

  6. You will be redirected to the cancelation form. Select the reason why you wish to cancel.

    HostGator - Portal - Cancel Package - Confirm Cancellation

  7. Once done, click the Continue button.
  8. In the pop-up, click Finish Canceling to finalize the process.

    Finalize Canceling Package

    Please allow 72 hours for this request to be completed.


Optimized WordPress Hosting Plan

  1. Log in to your Customer Portal.
  2. Go to the Hosting tab, locate your Optimized WordPress from your hosting plan list, and click its Manage link.

    Customer Portal - OWP Manage

  3. On the Optimized WordPress page, click the Manage Plan dropdown, then select Cancel Plan.

    OWP - Cancel Plan link

  4. You will be redirected to the cancelation form, where you will see your WordPress domain beside the hamburger icon. Please make sure that it shows your WordPress domain before proceeding with the cancelation. If not, click the hamburger icon and select your WordPress' primary domain.

    Cancelation Form - Domain

  5. Select the reason why you wish to cancel.
  6. Once done, click Continue.
  7. On the pop-up, click Finish Canceling to finalize the process.

    Finalize Canceling Package



How to cancel a domain name

By default, your domain name is set to renew automatically. If you do not wish to renew your domain name, you have to disable its auto-renewal feature within your Customer Portal's Domains section. For more information, please check out the article, How to cancel my domain name.

Please note that canceling your web hosting plan does NOT automatically cancel your domain name registration.


How to cancel your account addons

To cancel an account addon, please follow the relevant article's instructions to complete the task in your Customer Portal.

Need help with your addons? Please reach out to HostGator's Support via phone or Live Chat so we can assist you!


How to delete an Optimized WordPress blog

If you do not wish to cancel your Optimized WordPress Plan but instead want to delete the WordPress blog only, you can do so in your Customer Portal.

Notes:
  • Deleting your Optimized WordPress Blog doesn't cancel the hosting plan itself.
  • The process of deleting a WordPress blog is irreversible. Make sure to create a backup of your blog before deleting it!

To delete your WordPress blog:

  1. Log in to your Customer Portal.
  2. Go to the Hosting tab, locate your Optimized WordPress from your hosting plan list, and click its Manage link.

    Customer Portal - OWP - Manage Package

  3. On the next screen, you will see a list of management options for your WordPress. Check the domain in the lower-left corner to make sure you're deleting the correct WordPress blog.

    Customer Portal - OWP - Site Name

  4. Click the Delete WordPress Blog icon.

    Customer Portal - WordPress Package - Delete WordPress Blog

  5. A confirmation page will appear. Put a checkmark on Yes, I give permission to delete my installation and files.
  6. Click Delete Installation to confirm.

    Customer Portal - Confirm Delete



HostGator India, Brazil, Turkey, etc.

HostGator.com only handles accounts that are purchased from HostGator.com. For cancelation, you would need to contact the company you signed up with. For example, if you signed up with HostGator India, you must contact HostGator India to cancel.



Frequently Asked Questions

What happens after I submit the cancelation request?

You will receive an email immediately confirming we have your request. If you do not get this email back within 1 hour, we did not receive your cancelation request, and you will be held responsible for any charges as a result.

Once you know we have your request, please allow us 72 hours to verify your identity and close your account. Your account will remain active until you receive our follow-up email confirming you were canceled successfully.

When will my cancelation be effective?

Unless you tell us otherwise, your account will be canceled on the next renewal date, and you will continue to have access to your account until that time. For example, if your next renewal date is in 2 weeks, and you tell us you want to cancel, your account will stay open for those two weeks, then it gets canceled on the renewal date. If you wish the cancelation to be effective other than the next renewal date, please let us know when we contact you to confirm your cancelation. We can cancel the account according to your instructions.

Want to cancel your Customer Portal account? 

Canceling your HostGator account will also cancel the Customer Portal. If your HostGator account is active, you must keep your Customer Portal account.


How can we help you? Please contact us via phone or Live Chat if you need assistance.