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How Do I Cancel My Account?

We're sorry to see you go. If there is anything we can do to keep you as a customer, please let us know. If you need assistance with your bill or need to pause your website temporarily, we can help! Please don’t feel like you have to cancel your account. Contact us via phone or Live Chat so we can find a solution that works for you.

What Do You Wish to Cancel?

Depending on what hosting package subscription you wish to cancel in your account, please click the links below for more details.

Not sure about the type of your hosting subscription? Click here to spot the difference!

Before proceeding with the cancelation, it is important to know what type of hosting account you will be canceling. Here are the two types of accounts you may find in our front-of-site. Please note the differences in their portals.

Gator Builder Portal

If your portal looks like the image below, you are currently in your Gator Builder account. To cancel your Gator Builder plan, please refer to this article: Gator Builder Hosting Package.

Gator Builder Portal


HostGator Customer Portal

If your portal looks like the image below, you are in your HostGator Customer Portal. This account is where you can find the following hosting plans:

  • Shared, Cloud and Reseller hosting plans
  • VPS hosting plan
  • Dedicated hosting plan
  • Optimized WordPress plan

HostGator Customer Portal

As discussed in this article, you can cancel your hosting plan via the direct link or through manual cancelation.


Jump to Section:


Canceling the web hosting plan does NOT automatically cancel your domain name registration.

The easiest way to cancel your hosting plan is by using this link to our cancelation form:

To cancel your hosting package:

  1. Access the cancelation form.

    Note: Make sure you are already logged into your Customer Portal before you click on the link.

  2. You will be redirected to a cancelation form, where your hosting plan's domain will be displayed in the top right-hand corner.

    If you have multiple hosting packages in your account, please make sure that the correct primary domain is selected before proceeding with the cancelation.

    How To Make Sure You're Canceling the Correct Hosting Plan

    To check if you are canceling the correct hosting plan:

    1. On your Customer Portal's cancelation page, check the primary domain in the top right corner.

      Customer Portal - Check hosting package

    2. This section displays the primary domain of the hosting package.
      • If you confirm that it is the correct hosting package, proceed to Step #3.
      • If it is not the correct hosting package, click the "..." icon. Locate and select your hosting plan, then click Close. You can also see its package ID and Type in the pop-up window. Once done, proceed to Step #3.

        Customer Portal - Select hosting package

    If you run into issues or have concerns about selecting the correct hosting package to cancel, please don't hesitate to contact us via phone or Live Chat.
  3. Select the reason why you wish to cancel. (This will help us improve our service, thank you!)
  4. Click the Continue button once the reason is selected.
  5. Another pop-up window will appear, giving you the option to contact Support or Finish Canceling. Click Finish Canceling to finalize the cancelation.

    Finalize Canceling Package

  6. Select the Take me Back to Billing button to go back to the billing page.

You will no longer be charged for this hosting package's renewal. It will remain active only until its next renewal date. Please make sure to generate a backup before the renewal date.


How To Cancel Hosting Package Manually

Canceling the web hosting plan does NOT automatically cancel your domain name registration.

Gator Builder Hosting Plan

Please check out this article to cancel your Gator Builder hosting plan.


HostGator Shared, Reseller, Cloud, VPS, or Dedicated Hosting Plan

  1. Log in to your Customer Portal.
  2. Select Hosting from the left-hand menu.

    HostGator - Portal - Hosting Menu

  3. In the Hosting Packages section, locate the hosting plan you wish to cancel, then click the Manage link below it.

    HostGator - Portal - Manage Hosting

  4. On the next page, click the Billing tab.

    HostGator - Portal - Manage Hosting - Billing Tab

  5. In the Billing section, scroll down a little bit and click Cancel Package.

    HostGator - Portal - Manage Hosting - Billing Tab - Cancel Package

  6. You will be redirected to the cancelation form. Select the reason why you wish to cancel.

    HostGator - Portal - Cancel Package - Confirm Cancellation

  7. Once done, click the Continue button.
  8. In the pop-up, click Finish Canceling to finalize the process.

    Finalize Canceling Package

    Please allow 72 hours for this request to be completed.

Note: The screenshots above are referencing to cancel a Shared Hosting package, but the steps are the same for all packages, except for Optimized WordPress.

Optimized WordPress Hosting Plan

  1. Log in to your Customer Portal.
  2. In the Dashboard, click Manage Package under your Optimized WordPress plan.

    Customer Portal - OWP - Manage Package

    If you have multiple hosting packages, go to the Hosting tab, locate your Optimized WordPress from your list of hosting plans, then click its Manage link.

    Customer Portal - OWP Manage

  3. On the Optimized WordPress page, click the Cancel Package link.

    OWP - Cancel Package link

  4. You will then be redirected to the cancelation form, where you will see your WordPress domain beside the hamburger icon. Please make sure that it shows your WordPress domain before proceeding with the cancelation.

    Cancelation Form - Domain

  5. Select the reason why you wish to cancel.
  6. Once done, click Continue.
  7. On the pop-up, click Finish Canceling to finalize the process.

    Finalize Canceling Package


How to Delete an Optimized WordPress Blog

If you do not wish to cancel your Optimized WordPress Plan but instead want to delete the WordPress blog only, you can do so through your Customer Portal.

Note: Deleting your Optimized WordPress Blog doesn't cancel the hosting plan itself. If you wish to cancel your Optimized WordPress plan, please see the instructions above.

To delete your WordPress blog:

  1. Log in to your Customer Portal.
  2. In the Dashboard, click Manage Package under your Optimized WordPress.

    Customer Portal - OWP - Manage Package

    If you have multiple hosting packages, go to the Hosting tab, locate your Optimized WordPress from your list of hosting plans, then click its Manage link.

    Customer Portal - OWP - Manage Package

  3. On the next screen, you will see a list of management options for your WordPress. Check the domain in the lower-left corner to make sure you're canceling the correct WordPress blog.

    Customer Portal - OWP - Site Name

  4. On the next page, click the Delete WordPress Blog icon.

    Customer Portal - WordPress Package - Delete WordPress Blog

  5. A confirmation page will appear. Put a checkmark on Yes, I give permission to delete my installation and files.
  6. Click Delete Installation to confirm.

    Customer Portal - Confirm Delete


Domain Name Renewals

By default, your domain name is set to renew automatically. If you do not wish to renew your domain name, you can disable its auto-renewal through your Customer Portal's Domain section. Please refer to this article to know how to enable/disable your domain's renewal feature.

Please note that canceling the web hosting plan does NOT automatically cancel your domain name registration.


Account Addons & Other Services

To cancel an account addon, please follow the relevant article's instructions to complete the task in your Customer Portal.

Need help with your addons? Please reach out to HostGator's Support via phone or Live Chat so we can assist you!

HostGator India, Brazil, Turkey, etc.

HostGator.com only handles accounts that are purchased from HostGator.com. For cancelation, you would need to contact the company you signed up with. For example, if you signed up with HostGator India, you need to contact HostGator India to cancel.


Frequently Asked Questions

What Happens After I Submit the Cancelation Request?

You will receive an email immediately confirming we have your request. If you do not get this email back within 1 hour, we did not receive your cancelation request, and you will be held responsible for any charges as a result.

Once you know we have your request, please allow us 72 hours to verify your identity and close your account. Your account will remain active until you receive our follow-up email confirming you were canceled successfully.

When Will My Cancelation Be Effective?

Unless you tell us otherwise, your account will be canceled on the next renewal date, and you will continue to have access to your account until that time. For example, if your next renewal date is in 2 weeks, and you tell us you want to cancel, your account will stay open for those two weeks, then it gets canceled on the renewal date. If you want the cancelation to be effective on any date other than the next renewal date, please let us know when we contact you to confirm your cancelation. We can cancel the account according to your instructions.

Want to Cancel your Customer Portal Account? 

Canceling your HostGator account will also cancel the Customer Portal. If your HostGator account is active, you must keep your Customer Portal account.


How can we help you? Please contact us via phone or Live Chat if you need assistance.