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  5. How Do I Cancel My Account?

How Do I Cancel My Account?

We're sorry to see you go. If there is anything we can do to keep you as a customer, please let us know.

If you are having difficulty using your account or if something is not working as expected, please feel free to contact us. We will be happy to assist you and work to resolve any issues you may have.

HostGator Hosting

To cancel your hosting account, please fill out the cancellation form to then be directed to a live support agent to ensure that you receive the best possible experience. 

(Note: Canceling web hosting does not automatically cancel your domain name.)

Domain Name Renewals

If you no longer want to renew your domain, please contact us via phone or Live Chat with the name of the domain you no longer want to renew. To help expedite your request, please contact us via the email address associated with the domain name or provide us the order number.

Account Add-ons & Other Services

To cancel an account addon, please follow the instructions in the appropriate article to complete the task in cPanel.

HostGator India, Brazil, Turkey, etc.

HostGator.com only handles accounts that are purchased from HostGator.com. To cancel, you would need to contact the company you signed up with. For example, if you signed up with HostGator India, you would need to contact HostGator India to cancel.
Please also note that canceling your hosting package does not automatically cancel your recurring domain registrations. To cancel domain renewals, please contact us via phone or Live Chat.

What happens after I submit the cancellation request?

You will receive an email immediately confirming we have your request. If you do not get this email back within 1 hour, we did not receive your cancellation request and you will be held responsible for any charges as a result.

Once you know we have your request, please allow us 72 hours to verify your identity and close your account. Your account will remain active until you receive our follow-up email confirming you were canceled successfully.

When will my cancellation be effective?

Unless you tell us otherwise, your account will be canceled on the next renewal date, and you will continue to have access to your account until that time. For example, if your next renewal date is in 2 weeks, and you tell us you want to cancel, then your account will stay open for those 2 weeks, then cancel on the renewal date. If you want the cancellation to be effective on any date other than the next renewal date, please let us know when we contact you to confirm your cancellation, so we can cancel the account according to your instructions.