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How Do I Cancel My Account?

 

We're sorry to see you go. If there is anything we can do to keep you as a customer, please let us know. Please don't feel like you have to cancel your account. Contact us via phone or Live Chat so we can find a solution that works for you.

What do you wish to cancel?

Before canceling, it is essential to know what exactly you want to cancel in your account. Are you canceling a hosting plan? Or a domain name, perhaps? Is that your addon you're looking at?

In this article, we will discuss the following topics:


How to cancel a hosting plan

The instructions on how to cancel depend upon what type of hosting package you have.

  • If you're using the Customer Portal, we have listed the instructions on canceling hosting packages below.
  • If you have a Gator Builder package and can access the account via app.gator.com, please go to the article, Cancel Gator Accounts, which specifically discusses how to cancel Gator Builder hosting plans.

Here are the instructions on how to cancel a hosting plan within the Customer Portal.

A heads up, package cancelation does not include domain cancelation. In the case that you want to cancel the domains as well, please refer to the article, How to cancel my domain name, for the instructions.

Canceling Shared/Reseller/VPS or Dedicated hosting plans

The screenshots below show a Shared hosting plan, but the steps are the same for all packages, except Optimized WordPress.

If you'd like to keep a copy of your website(s), please make sure to create and download a backup.

  1. Log in to your Customer Portal.
  2. You will be redirected to your Customer Portal Dashboard.
    HostGator Customer Portal
  3. Select Hosting from the left-hand menu.

    HostGator - Portal - Hosting Menu

  4. In the Hosting Packages section, locate the hosting plan you wish to cancel, and click the Manage link below.

    HostGator - Portal - Manage Hosting

  5. On the next page, click the Billing tab.

    HostGator - Portal - Manage Hosting - Billing Tab

  6. Click on the Cancel Package button.

    HostGator - Portal - Manage Hosting - Billing Tab - Cancel Package

  7. You will be redirected to the cancelation form. Select the reason why you wish to cancel.

    HostGator - Portal - Cancel Package - Confirm Cancellation

  8. Once done, click the Continue button.
  9. In the pop-up, click Finish Canceling to finalize the process.

    Finalize Canceling Package

  10. An email confirmation will be sent to you, and the details about the cancelation will be provided, including the date when the hosting package will stay available.

    Cancelation Confirmation Prompt

  11. Click on the Take me Back to Billing button.
Please allow 72 hours for this request to be completed. You will no longer be charged for this hosting package's renewal, and it will no longer renew by the end of its term.

Canceling an Optimized WordPress hosting plan

Canceling the Optimized WordPress package has a similar process to the other hosting packages, except where you'll find the Cancel Plan button.

If you'd like to keep your blog, we suggest creating and downloading a backup using CodeGuard first before proceeding with the cancelation.

To cancel your Optimized WordPress:

  1. Log in to your Customer Portal.
  2. On the Dashboard, locate the Optimized WordPress hosting and click on the Manage Package button.

    OWP - Manage Package

  3. Click the Manage Plan dropdown at the top of the Optimized WordPress page and select Cancel Plan.

    OWP - Cancel Plan link

  4. You will be redirected to the cancelation form, where you will see your WordPress domain beside the hamburger icon.

    Cancelation Form - Domain

  5. Select the reason why you wish to cancel.
  6. Once done, click Continue.
  7. On the pop-up, click Finish Canceling to finalize the process.

    Finalize Canceling Package

  8. An email confirmation will be sent to you, and the details about the cancelation will be provided, including the date when the hosting package will stay available.

    Cancelation Confirmation Prompt

  9. Click on the Take me Back to Billing button.
Please allow 72 hours for this request to be completed. You will no longer be charged for this hosting package's renewal, and it will no longer renew by the end of its term.

How to cancel a domain name

By default, your domain name is set to renew automatically. If you do not wish to renew your domain name, you must disable its auto-renewal feature within your Customer Portal's Domains section. Please check out the article, How to cancel my domain name for more information.

Please note that package cancelation does not include domain cancelation.

How to cancel your account addons

To cancel an account addon, please follow the relevant article's instructions to complete the task in your Customer Portal.

Need help with your addons? Please reach out to HostGator's Support via phone or Live Chat so we can assist you!

HostGator India, Brazil, Turkey, etc.

HostGator.com only handles accounts that are purchased from HostGator.com. You would need to contact the company you signed up with for cancelation. For example, if you signed up with HostGator India, you must contact HostGator India to cancel.


Frequently Asked Questions

What happens after I submit the cancelation request?

You will receive an email immediately confirming we have your request. If you do not get this email back within 1 hour, we did not receive your cancelation request, and you will be held responsible for any charges as a result.

Once you know we have your request, please allow us 72 hours to verify your identity and close your account. Your account will remain active until you receive our follow-up email confirming you were canceled successfully.

When will my cancelation be effective?

Unless you tell us otherwise, your hosting package will be canceled until the end of its billing term, and you will continue to have access to your hosting until that time. For example, if your next billing term is in 2 weeks, and you cancel through your Customer Portal, your hosting package stays active within those two weeks, then it gets canceled after that. If you wish the cancelation to be effective other than the next billing term, please contact us so we can assist you.

Want to cancel your Customer Portal account? 

Canceling your HostGator account will also cancel the Customer Portal. If your HostGator account is active, you must keep your Customer Portal account.

Are you looking into deleting your Optimized WordPress blog?

Deleting an Optimized WordPress blog and canceling an Optimized WordPress hosting are two different things. For canceling the hosting package itself, please see the instructions above. If you'd like to delete a blog in your Optimized WordPress hosting, check out the article, How to delete an Optimized WordPress hosting blog.


How can we help you? Please contact us via phone or Live Chat if you need assistance.