How Do I Cancel My Account?

We're sorry to see you go. If there is anything we can do to keep you as a customer, please let us know. If you need assistance with your bill or need to pause your website temporarily, we can help! Please don’t feel like you have to cancel your account. Contact us via phone or Live Chat so we can find a solution that works for you.

• https://portal.hostgator.com/support/cancel

To cancel your hosting package:

1. Access the cancelation form.

   Note: Make sure you are already logged into your Customer Portal before you click on the link.

2. You will be redirected to a cancelation form, where your hosting plan's domain will be displayed in the top right-hand corner.

   If you have multiple hosting packages in your account, please make sure that the correct primary domain is selected before proceeding with the cancelation.

   How To Make Sure You're Canceling the Correct Hosting Plan

   To check if you are canceling the correct hosting plan:

   1. On your Customer Portal's cancelation page, check the primary domain in the top right corner.

      

   2. This section displays the primary domain of the hosting package.
      • If you confirm that it is the correct hosting package, proceed to Step #3.
      • If it is not the correct hosting package, click the "..." icon. Locate and select your hosting plan, then click Close. You can also see its package ID and Type in the pop-up window. Once done, proceed to Step #3.

        

   If you run into issues or have concerns about selecting the correct hosting package to cancel, please don't hesitate to contact us via phone or Live Chat.
3. Select the reason why you wish to cancel. (This will help us improve our service, thank you!)
4. Click the Continue button once the reason is selected.
5. Another pop-up window will appear, giving you the option to contact Support or Finish Canceling. Click Finish Canceling to finalize the cancelation.

   

6. Select the Take me Back to Billing button to go back to the billing page.

You will no longer be charged for this hosting package's renewal. It will remain active only until its next renewal date. Please make sure to generate a backup before the renewal date.

How To Cancel Hosting Package Manually

Gator Builder Hosting Plan

Please check out this article to cancel your Gator Builder hosting plan.

• Cancel Gator Accounts

HostGator Shared, Reseller, Cloud, VPS, or Dedicated Hosting Plan

1. Log in to your Customer Portal.
2. Select Hosting from the left-hand menu.

   

3. In the Hosting Packages section, locate the hosting plan you wish to cancel, then click the Manage link below it.

   

4. On the next page, click the Billing tab.

   

5. In the Billing section, scroll down a little bit and click Cancel Package.

   

6. You will be redirected to the cancelation form. Select the reason why you wish to cancel.

   

7. Once done, click the Continue button.
8. In the pop-up, click Finish Canceling to finalize the process.

   

   Please allow 72 hours for this request to be completed.

Optimized WordPress Hosting Plan

1. Log in to your Customer Portal.

2. In the Dashboard, click Manage Package under your Optimized WordPress plan.

   

   If you have multiple hosting packages, go to the Hosting tab, locate your Optimized WordPress from your list of hosting plans, then click its Manage link.

   

3. On the Optimized WordPress page, click the Cancel Package link.

   

4. You will then be redirected to the cancelation form, where you will see your WordPress domain beside the hamburger icon. Please make sure that it shows your WordPress domain before proceeding with the cancelation.

   

5. Select the reason why you wish to cancel.
6. Once done, click Continue.
7. On the pop-up, click Finish Canceling to finalize the process.

   

How to Delete an Optimized WordPress Blog

If you do not wish to cancel your Optimized WordPress Plan but instead want to delete the WordPress blog only, you can do so through your Customer Portal.

To delete your WordPress blog:

1. Log in to your Customer Portal.

2. In the Dashboard, click Manage Package under your Optimized WordPress.

   

   If you have multiple hosting packages, go to the Hosting tab, locate your Optimized WordPress from your list of hosting plans, then click its Manage link.

   

3. On the next screen, you will see a list of management options for your WordPress. Check the domain in the lower-left corner to make sure you're canceling the correct WordPress blog.

   

4. On the next page, click the Delete WordPress Blog icon.

   

5. A confirmation page will appear. Put a checkmark on Yes, I give permission to delete my installation and files.
6. Click Delete Installation to confirm.

   

Domain Name Renewals

By default, your domain name is set to renew automatically. If you do not wish to renew your domain name, you can disable its auto-renewal through your Customer Portal's Domain section. Please refer to this article to know how to enable/disable your domain's renewal feature.

Please note that canceling the web hosting plan does NOT automatically cancel your domain name registration.

Account Addons & Other Services

To cancel an account addon, please follow the relevant article's instructions to complete the task in your Customer Portal.

• SiteLock
• CodeGuard
• SEO Gears

HostGator India, Brazil, Turkey, etc.

HostGator.com only handles accounts that are purchased from HostGator.com. For cancelation, you would need to contact the company you signed up with. For example, if you signed up with HostGator India, you need to contact HostGator India to cancel.

• HostGator's International Brands

Frequently Asked Questions

What Happens After I Submit the Cancelation Request?

You will receive an email immediately confirming we have your request. If you do not get this email back within 1 hour, we did not receive your cancelation request, and you will be held responsible for any charges as a result.

Once you know we have your request, please allow us 72 hours to verify your identity and close your account. Your account will remain active until you receive our follow-up email confirming you were canceled successfully.

When Will My Cancelation Be Effective?

Unless you tell us otherwise, your account will be canceled on the next renewal date, and you will continue to have access to your account until that time. For example, if your next renewal date is in 2 weeks, and you tell us you want to cancel, your account will stay open for those two weeks, then it gets canceled on the renewal date. If you want the cancelation to be effective on any date other than the next renewal date, please let us know when we contact you to confirm your cancelation. We can cancel the account according to your instructions.

Want to Cancel your Customer Portal Account? 

Canceling your HostGator account will also cancel the Customer Portal. If your HostGator account is active, you must keep your Customer Portal account.

Related Articles

• Why Do I Have to Cancel? Why Am I Still Being Invoiced?
• I Already Canceled My Hosting. Why Am I Being Contacted to Pay?