How Do I Cancel My Account?
We're sorry to see you go. If there is anything we can do to keep you as a customer, please let us know. Please don't feel like you have to cancel your account. Contact us via phone or Live Chat so we can find a solution that works for you.
What do you wish to cancel?
Before canceling, it is essential to know what exactly you want to cancel in your account. Are you canceling a hosting plan? Or a domain name, perhaps? Do you wish to delete your WordPress blog instead of canceling the WordPress plan itself? Is that your addon you're looking at?
In this article, we will discuss the following topics:
- How to cancel a hosting plan ↴
- How to cancel a domain name ↴
- How to cancel an account addon ↴
- How to delete an Optimized WordPress blog ↴
- HostGator India, Brazil, Turkey, etc. ↴
- Frequently Asked Questions ↴
- Related articles ↴
How to cancel a hosting plan
If you wish to cancel your hosting plan, there are two types of accounts you may find in our Front-of-Site - Gator Builder and Customer Portal. Please note the differences in their portals.
Do you wish to cancel your Gator Builder plan?
If your portal looks like the image below, you are in your Gator Builder portal. For more information on how to cancel your Gator Builder plan, please refer to this article: Cancel Gator Accounts.
Do you wish to cancel a hosting plan from your Customer Portal?
If your portal looks like the image below, you are in your HostGator Customer Portal. This account is where you can find the following hosting plans:
- Shared, Cloud and Reseller hosting plans
- VPS hosting plan
- Dedicated hosting plan
- Optimized WordPress plan
If you wish to cancel one of these hosting plans, you have two options - cancel via the cancellation form or cancel manually. Please see the instructions below.
The easiest way to cancel your hosting plan is by using our cancelation form:
- Access the cancelation form.
Note: Make sure you are already logged into your Customer Portal before you click on the link.
- You will be redirected to the cancelation form, where you will see your hosting plan's primary domain beside the 3-dot icon. Please make sure that it shows the correct hosting plan's domain before proceeding with the cancelation. If not, click the 3-dot icon and select the primary domain of your hosting plan.
- Once you confirm the primary domain, select the reason why you wish to cancel. (This will help us improve our service, thank you!)
- Click the Continue button once the reason is selected.
- Another pop-up window will appear, giving you the option to contact Support or Finish Canceling. Click Finish Canceling to finalize the cancelation.
- Select the Take me Back to Billing button to go back to the billing page.
You will no longer be charged for this hosting package's renewal. It will remain active only until its next renewal date. Please make sure to generate a backup before the renewal date.
Please click the link to the hosting package you wish to cancel.
Shared/Reseller/VPS or Dedicated hosting plans
The screenshots below show a Shared hosting package, but the steps are the same for all packages, except for Optimized WordPress.
- Log in to your Customer Portal.
- Select Hosting from the left-hand menu.
- In the Hosting Packages section, locate the hosting plan you wish to cancel, and click the Manage link below.
- On the next page, click the Billing tab.
- In the Billing section, scroll down a little bit and click Cancel Package.
- You will be redirected to the cancelation form. Select the reason why you wish to cancel.
- Once done, click the Continue button.
- In the pop-up, click Finish Canceling to finalize the process.
Please allow 72 hours for this request to be completed.
Optimized WordPress Hosting Plan
- Log in to your Customer Portal.
-
Go to the Hosting tab, locate your Optimized WordPress from your hosting plan list, and click its Manage link.
- On the Optimized WordPress page, click the Manage Plan dropdown, then select Cancel Plan.
- You will be redirected to the cancelation form, where you will see your WordPress domain beside the hamburger icon. Please make sure that it shows your WordPress domain before proceeding with the cancelation. If not, click the hamburger icon and select your WordPress' primary domain.
- Select the reason why you wish to cancel.
- Once done, click Continue.
- On the pop-up, click Finish Canceling to finalize the process.
How to cancel a domain name
By default, your domain name is set to renew automatically. If you do not wish to renew your domain name, you have to disable its auto-renewal feature within your Customer Portal's Domains section. For more information, please check out the article, How to cancel my domain name.
How to cancel your account addons
To cancel an account addon, please follow the relevant article's instructions to complete the task in your Customer Portal.
How to delete an Optimized WordPress blog
If you do not wish to cancel your Optimized WordPress Plan but instead want to delete the WordPress blog only, you can do so in your Customer Portal.
- Deleting your Optimized WordPress Blog doesn't cancel the hosting plan itself.
- The process of deleting a WordPress blog is irreversible. Make sure to create a backup of your blog before deleting it!
To delete your WordPress blog:
- Log in to your Customer Portal.
-
Go to the Hosting tab, locate your Optimized WordPress from your hosting plan list, and click its Manage link.
- On the next screen, you will see a list of management options for your WordPress. Check the domain in the lower-left corner to make sure you're deleting the correct WordPress blog.
- Click the Delete WordPress Blog icon.
- A confirmation page will appear. Put a checkmark on Yes, I give permission to delete my installation and files.
- Click Delete Installation to confirm.
HostGator India, Brazil, Turkey, etc.
HostGator.com only handles accounts that are purchased from HostGator.com. For cancelation, you would need to contact the company you signed up with. For example, if you signed up with HostGator India, you must contact HostGator India to cancel.
Frequently Asked Questions
What happens after I submit the cancelation request?
You will receive an email immediately confirming we have your request. If you do not get this email back within 1 hour, we did not receive your cancelation request, and you will be held responsible for any charges as a result.
Once you know we have your request, please allow us 72 hours to verify your identity and close your account. Your account will remain active until you receive our follow-up email confirming you were canceled successfully.
When will my cancelation be effective?
Unless you tell us otherwise, your account will be canceled on the next renewal date, and you will continue to have access to your account until that time. For example, if your next renewal date is in 2 weeks, and you tell us you want to cancel, your account will stay open for those two weeks, then it gets canceled on the renewal date. If you wish the cancelation to be effective other than the next renewal date, please let us know when we contact you to confirm your cancelation. We can cancel the account according to your instructions.
Want to cancel your Customer Portal account?
Canceling your HostGator account will also cancel the Customer Portal. If your HostGator account is active, you must keep your Customer Portal account.
Related articles:
- Why Do I Have to Cancel? Why Am I Still Being Invoiced?
- I Already Canceled My Hosting. Why Am I Being Contacted to Pay?