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Knowledge Base

How to Lock or Unlock a Domain

A domain lock is a security feature designed to keep your domain safe from unauthorized transfer to another registrar. Domains registered with HostGator are locked by default, which prevents them from being transferred away without your approval. When a domain is unlocked, it becomes eligible for transfer to another registrar.

Unlocking your domain in the Customer Portal also provides access to your Authorization Code (also known as authorization key, EPP key, EPP code, or transfer key). This unique code is required to transfer your domain to another registrar. By unlocking your domain, you make it eligible for transfer away from HostGator, your current registrar.

For more information about domain locks, see:

How to Lock or Unlock Your Domain

You must be logged in as the Primary or Tech user to lock or unlock the domain within the Customer Portal.

HostGator makes it easy to manage your hosting plans, billing information, and domains from a single control panel.Customer Portal.

  1. Log in to your Customer Portal.
  2. Click Domain in the navigation menu on the left.

    Customer Portal - Domains Tab
     

  1. Under the Overview tab, use the Domain Lock toggle to lock or unlock the domain.

    Lock or Unlock a domain - Domain Lock
     

    • If you lock the domain, it is protected from unauthorized transfer.

      Lock or Unlock a domain - Locked domain
       

    • If you unlock the domain, it is vulnerable to unauthorized transfer. However, if you intend to transfer this domain to another registrar, you can proceed with requesting your EPP Code (or Authorization code/key) by going to the Move & Access tab.

      Lock or Unlock a domain - Unlocked domain
       

Need additional assistance? Please contact HostGator Support via phone or chat so we can assist you!

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