New Customer Portal Frequently Asked Questions

HostGator is committed to providing our customers with the best products, services, and support. As a technology and product innovator, HostGator can provide its customers with innovative products and services designed to complement their existing businesses. HostGator serves customers ranging from individual freelancers to Fortune 500 companies in more than 200 countries. With updates to our platform, we offer the same great products and an expanded product portfolio supported by award-winning technology and support to help you achieve your dreams.

What changes have been made to the HostGator Customer Portal?

You’ll immediately notice we have a streamlined look with minimized navigational options. The new HostGator Customer Portal will give you new experience managing your account details, products, and services.

Click on the video below for an overview of the new Customer Portal.

What will change when I log in to HostGator.com?

The look, feel, and navigation of the Customer Portal Experience will be slightly different. Still, as you navigate the portal, you will notice that your product(s) and personal information are intact. Please take a look at what the new Customer Portal will look like here:

Customer Portal Overview

How do I log into the new Customer Portal?

The link you use to log in now will land you on your new Customer Portal. Feel free to use the following Knowledge Base Article for further details on how to log in to the New Customer Portal.

Customer Portal - How to Login

Can I change back to the old version of the Customer Portal?

The update to The new Customer Portal is permanent. There is no way to revert to the old version of Customer Portal.

Will there be any changes to my website(s) at HostGator

Your website will remain unchanged and can be accessed and managed in the same manner you normally do today. You can still access, modify, and maintain your website files as you have previously.

What changes can I expect with the products I have purchased?

All existing renewal dates and statuses have been transferred over. If you want to find out updates about the new Customer Portal, product, or billing-related information, our Support team is still available 24x7 via chat, or you can call us at (866) 964-2867.

How do I access my product list in the New Customer Portal?

You can find navigation links to all your products on the left side of the Customer Portal home page under the Renewal Center Tab. You can also use the following Knowledge Base article to help you navigate to your products page.

Customer Portal Overview

Where do I update my billing information in the Customer Portal?

Once you log into your Customer Portal, in the upper-right corner of the screen, you will see a user profile icon. Click the dropdown arrow to view the options to manage your profile and payment methods. Here, you can click on the options to update your billing information, see your order history, and more.

How do I log in to my server?

You can log into your server using the same methods as before. You have links to Knowledge Base articles to help you log into your server based on the type of server you have. If you need help identifying what type of server you have, our Support team is still available 24x7 via chat, or you can call us at (866) 964-2867.

Is there a way to manage registered name servers?

Yes. Log in to your Customer Portal and navigate to the Domains tab. Under the Domains tab, you’ll also have a list of tools you can use to manage your domain, including updating name servers and DNS records. If you have a VPS or Dedicated Server, you can create your private nameservers. Below are related Knowledge Base articles on both topics.

What is a Customer Portal Account User, and what permissions or roles do they have?

Within the new Customer Portal, the Account owner can have multiple users who can assign different permissions corresponding to their user type. These types include the following:

Primary Contact (limited to one per account) - This user has full authority to make changes to the account, which is ideal for the primary account holder.
Administrative Contact - This user has limited permissions on the account; this is ideal for administrative tasks on the account.
Technical Contact - This user has restricted capabilities that are primarily focused on product maintenance.

For more information, see the following article:

Customer Portal - User and Role Permissions

How do I get help with questions about using the new Customer Portal?

Our Support team is still available 24x7 via chat, or you can call us at (866) 964-2867.

Here are important support articles to help you navigate and explore the new and different features of your Customer Portal.

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