Knowledge Base
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VPS General Information

A VPS is best for installing custom software, creating custom configurations, sending emails without shared server limitations, and hosting live streaming media. However, HostGator does not recommend obtaining a VPS account as a resource-intensive account or heavy traffic solution.

We upgraded our VPS platform to a Kernel-based Virtual Machine (KVM). The KVM VPS platform is a more modern, robust, open-source virtualization technology built into Linux. Thus, our VPS packages will provide more control, updated tooling, and the ability to use more current operating systems in the future.

This article discusses the following topics.

VPS Features

How many cores does each VPS plan get?

VPS plans have different numbers of cores available:

  • Snappy 2000 - 2 cores
  • Snappy 4000 - 2 cores
  • Snappy 8000 - 4 cores

Server process limitations

There is no enforced limit for the number of simultaneous processes you may run on a VPS. You may use 100% of the resources defined by your plan. If you are having issues with being limited on processes with your VPS, please see the following article:


Just like Dedicated servers, we do not maintain backups for the VPS. You do have the ability to set up backups with WHM and cPanel.

Here are some helpful resources on how to do this:

VPS container reboot

We have made it easier and more convenient for you to do a reboot for your VPS by using the Request Server Reboot functionality in the Customer Portal. For detailed instructions in requesting a reboot via the Customer Portal, please visit the following article:

Other methods of rebooting a VPS server are via SSH and WHM. Please visit the following articles for more information.


VPS users are not affected by other VPS users being put on a blacklist.

Supported application templates and managed applications

Currently, FFmpeg is available for managed VPS accounts with cPanel, Snappy 2000, or higher. The installation of FFmpeg can be requested by contacting us via phone or chat.

For more information about FFmpeg availability and installation requirements, please see the following article:


Billing Information

Customer Portal 

To access your billing account for your VPS, please use the following URL to access your Customer Portal:

Upgrade options

You can upgrade your VPS within your Customer Portal. Please visit the following article for the instructions.

Control panel changes

HostGator offers cPanel only at this time as a control panel. We no longer add a cPanel license to an existing VPS package. Customers must purchase a VPS with cPanel to have it installed.


Special Services and Available Software

Dedicated IP address

Your VPS hosting plan will come with one (1) dedicated IP address. If you need more, due to the global shortage of IPv4 addresses, HostGator is now required to request justification for dedicated IP address requests. To request a dedicated IP, please contact us via phone or chat.

For more information about dedicated IP addresses, please visit the following article:


If you opt to use a VPS hosting plan with cPanel, you'll notice Softaculous as part of cPanel. Softaculous is an auto-installer application you can use to install various scripts and applications with a click of a button.

For more information, please refer to our support article:


HostGator offers a WHMCS license for VPS for $5/month. To obtain a license, please use the steps in the following article.


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