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VPS General Information

A VPS is best for installing custom software, creating custom configurations, sending emails without shared server limitations, and hosting live streaming media. However, HostGator does not recommend obtaining a VPS account as a resource-intensive account or heavy traffic solution.


VPS Features

How Many Cores Does Each VPS Plan Get?

VPS plans have different numbers of cores available:

  • Snappy 2000 - 2 cores
  • Snappy 4000 - 2 cores
  • Snappy 8000 - 4 cores

Server Process Limitations

There is no enforced limit for the number of simultaneous processes you may run on a VPS. You may use 100% of the resources defined by your plan. If you are having issues with being limited on processes with your VPS, please see the following article:

Backups

VPS users get weekly, automated, off-site backups. However, we strongly suggest you set up backups in WHM.

VPS Container Reboot

You can stop and start your container. The method you’ll use depends on which VPS type you have.

If you have a new VPS, then you can choose from these methods: 

If you have a legacy VPS with a Virtuozzo Power Panel, you can follow any of the above methods or follow the directions for Restarting from the VZ Control Panel [VPS].

The VZ control panel is attached to the hardware node so that problems on your VPS will not prevent you from getting into your VZ control panel.

Managed VPS users can also have their container restarted by contacting HostGator and making the request via live chat or phone.

Blacklisting

VPS users are not affected by other VPS users being put on a blacklist.

Supported Application Templates and Managed Applications

Currently, FFmpeg is available for managed VPS accounts with cPanel, Snappy 2000, or higher. The installation of FFmpeg can be requested by contacting us via phone or Live Chat. For more information about FFmpeg availability and installation requirements, please see the following article:


Billing Information

Customer Portal 

To access your billing account for your VPS, please use the following URL to access your Customer Portal:

Upgrade/Downgrade Options

We have online instructions below for upgrading or downgrading between different VPS levels.

If cPanel is being added to the VPS, HostGator can leave the old container active so that files can be transferred to the new VPS container. The old VPS container must be canceled when the transfer process is complete to prevent further billing.

Control Panel Changes

HostGator offers cPanel only at this time as a control panel. If you currently have a semi-dedicated VPS and you would like to have cPanel as your control panel, you can order one. Please contact our Billing department.

Please contact us via phone or Live Chat to modify VPS settings or control panels but stay on the same level.


Special Services and Available Software

Softaculous and RVSkin Availability

Starting December 4th, 2019, Softaculous comes pre-installed within cPanel for VPS accounts. This auto-installer application will be replacing QuickInstall. Softaculous will offer 190 various script applications.

RVSkin is available on VPS. You can request RVSkin by completing the online order form.

Ordering a Dedicated IP Address

Your VPS will come with two (2) dedicated IP addresses automatically. If you need more, due to the global shortage of IPv4 addresses, HostGator is now required to request justification for dedicated IP address requests. To request a dedicated IP, please follow the steps in this article about Dedicated IP Addresses.

WHMCS

HostGator offers a WHMCS license for VPS for $5/month. To obtain a license, please use the steps in Obtaining Your Free License for WHMCS.

ResellerClub Account

A free ResellerClub account is available to VPS (and Reseller) customers; use the Domain Reseller Account steps.