DNS Glue


Step 3 of 3 of setting up private name servers.

After you've registered your private name servers at your registrar and added your A records (as discussed in Step 1 and Step 2 of this article series), checking your DNS Glue is your final step in configuring your private name servers.

If you haven't added your A records yet, no worries! You can use the following article as a guide: 

Make sure your SOA and NS records are correct

This article is all about fixing your glue by checking the SOA and NS records in your domain's DNS zone and making sure they match exactly the name servers used at your registrar.

The SOA (Start of Authority) and NS (Name server) records tell the internet that your private name servers are authoritative and contain the most up-to-date information about your DNS settings. If these are not set correctly, some DNS servers will not trust your private name servers. Other DNS servers may get confused because there is a mismatch between what the registrar says and what your name servers say. This typically results in some people reaching your domain while others cannot. So it is always a good idea to double-check these settings.

Note: Shared and Cloud hosting (Hatchling, Baby, Business, Personal, and Enterprise) cannot use private name servers, so there is no need to worry about the glue on those plans.

Fixing the Glue

Depending on your hosting plan, the instructions for making the proper changes for your DNS Glue will vary. Please refer to the appropriate sections below with instructions for your control panel.

  • WHM - If you're on VPS or Dedicated hosting, see the instructions in this section.
  • Plesk - If you're on Windows hosting, jump into this section.


The following steps will walk you through how to change the NS records when using private name servers within your WHM.

  1. Log in to WHM.
  2. Look for the DNS Zone Manager section. The quickest way is by typing the keyword on the Search box on the left-side panel.

    HostGator - WHM Search Box Categories

    Alternatively, you can use the Search box at the top.

    HostGator - WHM Search Tools and Account

  3. You can also manually locate and expand the DNS Functions section on the left-side panel, then click DNS Zone Manager from the list.
  4. Locate the domain and click on its Manage button.

    HostGator WHM DNS Functions DNS Zone Manager Manage button

  5. In the SOA field, click Edit.

    HostGator WHM DNS Functions DNS Zone Manager Edit button

  6. Make sure the Mname textbox is using your primary private name server with the trailing dot (ns1.).

    HostGator WHM DNS Functions DNS Zone Manager SOA

  7. Click on Save Record.
  8. In the same section, look for the NS records and click Edit.
  9. In the NS fields, make sure they are using your private name servers (ns1. and ns2.). Be sure to include their trailing dots!

    HostGator WHM DNS Functions DNS Zone Manager NS

  10. Click Save Record.

Be sure this is done for every domain name you host.


The following steps will show you how to change the NS records when using private name servers with Plesk on Windows Dedicated hosting.

  1. Log in to Plesk.
  2. Go to the desired domain's control panel.
  3. Click on Websites & Domains from the left-side menu.

    HostGator Plesk Websites and Domains

  4. Click the DNS Settings link.

    HostGator Plesk Hosting Settings

  5. Click the domain name that you wish to modify.  

    HostGator Plesk Edit DNS

  6. In the Edit the Resource Record section, you can edit the existing NS records by selecting the host entry or add a new NS record if needed.

    HostGator Plesk Edit DNS Resource

  7. Once done, click on Apply, then hit the OK button.