How to Manage Optimized WordPress Email Accounts

In November 2023, the Customer Portal underwent an upgrade, which resulted in the conversion of the Optimized WordPress (OWP) hosting plan to a Shared Hatchling hosting package. As a result, new signups for the OWP hosting plan are no longer available. If you need further information about the changes in the OWP hosting plan, we suggest you visit the Optimized WordPress Overview article.

Following the conversion of OWP to a Shared Hatchling, you can now access and create email accounts in the same way as in a Shared hosting plan, which is through the cPanel. The cPanel may seem unfamiliar to you as the OWP hosting doesn't have one, but don't worry! We have support articles that will provide you with more information about cPanel. Please check out the Related Articles section below.

To go to your webmail, you can use the method you were using with your OWP hosting plan. In your browser, you can enter the following links:

*http://www.example.com/webmail

Your webmail can also be pulled up using the port 2095:

*http://www.example.com:2095

*Please replace "example.com" with your actual domain name.

Your webmail or cPanel email (Yes, you have cPanel as you are now in a Shared hosting plan) can also be accessed through your Customer Portal. Your upgraded Customer Portal has made it easier for you to access your cPanel email accounts. 

1. Log in to your Customer Portal.
2. From the left-hand navigation menu, click Email & Office.
3. Select cPanel Email from the available options.

   
    

4. Click the cPanel Email dropdown menu and select Email Accounts.

   
    

This will take you to the Email Accounts page, where you can manage your email accounts.

5. Click the Check Email button beside your email account.

   
    

6. You will be redirected to the Roundcube webmail interface.

   
    

7. A prompt may appear asking you to select your default webmail application. Please click Open to open the webmail interface. If you no longer wish to see this prompt the next time you log in, put a check mark on Open my inbox when I log in.

   
    

Related Articles

To learn more about emails in your shared hosting and your new Customer Portal, please visit the following support articles.

Customer Portal:

• Customer Portal Overview
• Customer Portal - Navigating the Hosting tab

Getting Started with cPanel Emails or Webmail:

• A Beginner's Guide to cPanel - To get started with cPanel, please visit this article.
• Email Connection Settings - If you prefer using an email client application, use this article for your connection settings.
• How to Log in to cPanel - This article discusses various ways you can access your cPanel.
• How to Access your Emails through cPanel - Here are ways to pull up your webmail.
• How to Log into Webmail
• How Do I Create Email Accounts in cPanel? - This article will guide you in creating new email accounts in your cPanel.