Manage Email Accounts - Optimized WordPress

By default, your Optimized WordPress account will not have any email accounts set up. This tutorial will walk you through how to create and manage email accounts for an Optimized WordPress hosting package.

The following topics will be covered:

• How To Create a New Email Account
• How To Access Webmail
• How To Change Email Password
• How To Change Email Quota
• How To Manage Spam
• How To Delete Email Account

How To Create a New Email Account

To create an email account for an OWP site:

1. Log in to your Customer Portal.
2. Click Hosting from the left-hand menu.

   

3. Locate your Optimized WordPress package, then click Manage.

   

4. On the next page, select Email Accounts.

   

5. Click Create Account.

   

6. Fill out the required fields. In the Address field, type your preferred email username.

   

   Note: The email name "shadow" is reserved and cannot be used for an email address.
7. Select the domain name where you wish to create the new email account from the adjacent dropdown menu.
8. You may set your email quota to Unlimited by leaving the No Quota box checked.
9. In the Password fields, type the desired password twice.
   You may optionally select the Generate Password tab to have a strong password generated for you.

   

10. Once done, click Create Account. 

How To Access Webmail

There are multiple ways to access webmail for your Optimized WordPress account.

Option 1: via Direct Access

To access webmail directly, you may type http://example.com/webmail in your web browser and log in with the full email address and password for the account you wish to check:

http://example.com/webmail

Option 2: via the Customer Portal

To access your webmail via your Customer Portal:

1. From the Hosting tab, locate your Optimized WordPress package, then click Manage.

   

2. Click the Email Accounts icon.

   

3. On the next page, locate the email account you wish to access, then click on its user icon on the right-hand side.

   

4. If this is your first time accessing the emails through the portal, you will be prompted to choose a webmail application for your emails. Choose between Horde or Roundcube.

   

How To Change Email Password

To change the password for an Optimized WordPress email account:

1. Log in to your Customer Portal.
2. Click Hosting from the left-hand side of the page.

   

3. Locate your Optimized WordPress package on this page, then click Manage.

   

4. Click Email Accounts.

   

5. Click the gear icon to the right of the desired email account.
6. Click Change Password. 

   

7. You may enter your own desired password or click the Generate Password tab to automatically generate a secure password.
8. Click Change Password.

How To Change Email Quota

To adjust the quota for individual email accounts for an Optimized WordPress installation:

1. Log in to your Customer Portal.
2. Click Hosting from the left-hand side of the page.

   

3. Locate your Optimized WordPress package on this page and then click Manage.

   

4. Click Email Accounts.

   

5. Click the gear icon to the right of the desired email account.
6. Click Change Quota. 

   

7. On the new screen, check the box next to No Quota (Unlimited) or uncheck the box to enter the desired quota for the email account.

   

8. Click the Update Account Quota button to complete the change.

How To Manage Spam

Each Optimized WordPress installation includes its own instance of a lite version of Spam Assassin. You will be able to enable or disable the filter, set the score level to filter spam, and enable or disable auto delete.

These changes may only be made for whole Optimized WordPress Installations at a time. To change your SpamAssassin settings:

1. Log in to your Customer Portal.
2. Click Hosting from the left-hand side of the page.

   

3. Locate your Optimized WordPress package on this page and then click Manage.

   

4. Click Email Accounts.
5. Click Manage Spam.

   

6. From this page, you can toggle the following options:
   • Enable or disable SpamAssassin filtering.
   • Set the aggressiveness of the filter by choosing a score. The lower the score, the greater the chance of filtering valid email.
   • Enable SpamAssassin to auto-delete spam, permanently deleting spam rather than sending it to your spam folder. 

     

7. Once you have finished customizing SpamAssassin, please click the Update Settings button.

How To Delete Email Account

To remove an email account and delete all of the emails that the account contains:

1. From the Hosting tab, locate your Optimized WordPress package, then click Manage.

   

2. Click the Email Accounts icon.

   

3. On the next page, locate the email account you wish to delete.
4. Click the gear icon to the right of the email account.
5. Click Delete Account.
   
6. Place a checkmark to grant permission to delete this email account, then click Delete this Email Account.