Optimized WordPress (OWP) Hosting Plan Changes FAQs
What is changing about the Optimized WordPress Hosting Plans?
Due to the new Customer Portal upgrades, the Optimized WordPress Hosting Plans will be modified as of November 2023. This means navigation of the hosting plan and WordPress installs are now built directly into the new Customer Portal.
What does this mean for my existing plan?
The new Customer Portal allows for an account with a primary hosting product. In the Customer Portal Hosting tab, customers can have multiple hosting products where additional WordPress installs can be hosted. This will allow for an easier way to identify where each WordPress site is located and house its corresponding email account domains and other small business products and services.
What has changed when I log in to HostGator.com
The look, feel, and navigation of the Customer Portal experience will be different, but as you navigate the portal, you will notice your product(s) and personal information are intact. Please take a look at what the new Customer Portal will look like here:
How do I log into the new Customer Portal?
The link you use to log in now will land you on your new Customer Portal. Feel free to use the following Knowledge Base Article for further details on how to log in to the new Customer Portal.
Will there be any changes to my WordPress website installs?
Your websites will remain unchanged and can be accessed and managed in the same manner you normally do today. Moving forward, how you install WordPress has been streamlined. Please refer to the Knowledge Base Articles below for more information.
What changes can I expect with the products I have purchased?
All existing renewal dates and statuses have been transferred over; if you want to find out updates about the new Customer Portal, product, or billing-related information, our Support team is still available 24 x 7 via chat, or you can call us at (866) 964-2867.
How do I access my product list in the new Customer Portal?
You can find navigation links to all your products on the left side of the Customer Portal home page under the Renewal Center tab. You can also use the following Knowledge Base Article to assist you in navigating to your products page.
Where do I update my billing information in the Customer Portal?
Once you log into your Customer Portal, on the upper right corner of the screen, you will see your name. There is a dropdown. Click the arrow to expand, and the options to manage your profile and payment methods will pop downward. Here, you can click on the opportunities to update your billing information, see your order history, and more.
What is a Customer Portal Account User, and what permissions or roles do they have?
Within the new Customer Portal, the Account owner can have multiple users who can assign different permissions corresponding to their user type. These types include the following:
- Primary Contact (limited to one per account) - This user has full authority to make changes to the account, which is ideal for the primary account holder.
- Administrative Contact - This user has limited permissions on the account; this is ideal for administrative tasks on the account.
- Technical Contact - This user has restricted capabilities primarily focused on product maintenance.
For more information, see the following article:
How do I get help with questions about using the new Customer Portal?
Our Support team is still available 24 x 7 via chat, or you can call us at (866) 964-2867.