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Knowledge Base

Customer Portal - Websites Tab

HostGator has introduced an enhanced Websites section in your Customer Portal, delivering a faster, cleaner, and more user-friendly experience. The updated interface features streamlined navigation, improved performance with reduced load times, and powerful management tools designed to simplify website administration while preserving all the functionality you depend on.

How to Access the Websites Tab

  1. Log in to your Customer Portal.
  2. Click Websites on the left-hand menu.

    Customer Portal - Websites tab

  1. Click Manage Site located next to the website you want to manage.

    manage-site-button
     

  2. On the Websites panel, you will see all the features available for your websites, along with the following links, tabs, and sections.

Overview

The Website Settings display information related to your website.

Customer Portal - Hosting - Website Settings
 

What will you find here?

Insights

Customer Portal - Hosting - Security
 

What will you find here?

  • Lighthouse Report
  • Lighthouse Scans

Security Tab

Customer Portal - Hosting - Security
 

What will you find here?

  • SSL Certificates
    • Security Certificate - you can upgrade from free SSL to a paid SSL
    • Status - the status of your SSL
  • SSL Manager
    • Manage - you can open the page to import SSLs to your website
  • HostGator Malware Protection
    • View Site Seal
    • Manage - Opens the details page of your HostGator Malware Protection. You can also upgrade the plan here.
  • Check Core WordPress Files
    • Scan Core Files
  • IP Blocker
  • Hotlink Protection

Backups Tab

Customer Portal - Hosting - Backups
 

What will you find here?

  • HostGator Website Backups
  • Option to install the Jetpack plugin
  • Manage Xcitium - if you have an existing Xcitium plan
  • Xcitium Plan - you'll have the option to upgrade your existing Xcitium plan here

Plugins Tab

The Plugins tab displays all the plugins you installed on your website.

Customer Portal - Hosting - Plugins
 

Users Tab

The Users tab displays all the WordPress users' usernames and roles. You can also log in to your WordPress dashboard from here.

Customer Portal - Hosting - Users
 

Performace Tab

The Performance tab displays all the tools you can utilize to optimize your website.

Customer Portal - Hosting - Speed
 

What will you find here?

  • Caching Control
  • Clear Cache
  • Clear Cache for a Specific URL
  • Cloudflare
  • PageSpeed Insights

Domains Tab

You can view and manage your domains with access to this WordPress site.

Customer Portal - Hosting - Speed
 

What will you find here?

  • Add Domain
  • Remove Domain
  • Access DNS Editor
  • Manage Redirects

Files and Access Tab

Customer Portal - Hosting - Settings
 

The Advanced tab displays all the tools you can utilize to manage your website files and database.

What will you find here?

  • SSH
  • FTP
  • File Manager
  • Document Root
  • Folder Index Manager
  • Directory Privacy
  • Fix File Ownership
  • Error Logs

Advanced Tab

Customer Portal - Hosting - Settings
 

What will you find here?

  • Hosting Plan
  • PHP version
  • Name Servers & IP Address
  • Coming Soon Page
  • Automatic Updates
  • Cron Jobs
  • Site Management
Need further assistance? Please contact us via phone or chat so we can assist you!

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