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Customer Portal - Settings

The Customer Portal Settings page allows you to change your HostGator account settings, such as your Password, account PIN, and Regional Tax Registration Numbers, if applicable. These may need to be changed or updated with HostGator throughout your duration. This article contains the following helpful instructions about how to:


Change your Customer Portal password

You have two options for updating or changing your Customer Portal Password. You may create a new password yourself or generate a new password. Regardless of which option you choose, you will want to make sure that you use a strong password for your account. Please follow the steps listed below to guide you through both options to reset your HostGator Customer Portal Password.

Create a new password

  1. Log in to your Customer Portal.
    Note: If you cannot remember your password, click on the Forgot Password link below the login area. Then follow the instructions emailed to the primary email address on file to reset your HostGator Customer Portal password.
  2. In the upper right-hand corner, click on My Account to get a dropdown and select Settings.

    HostGator Customer Portal My Account Drop-Down Menu

  3. The Create a New Password option should be selected within the Change Password section.
  4. Enter your Current Password in the field list.
  5. In the New Password and Repeat New Password fields, enter the password you would like to use going forward.
    Note: When creating a new password for your Customer Portal, please use the Password Strength indicator to ensure the new password is strong. If you cannot create a strong password, it is recommended to use the Generate a New Password feature to create a new secure password automatically. The Generate a New Password feature is outlined further down below.

    HostGator Customer Portal Change Password Section

  6. Select Change Password.
  7. You will receive a notification on the screen indicating that your password change was successful, as illustrated below.

    HostGator Customer Portal Change Password Success Message

Generate a new password

Ensuring you have a strong password is the best step toward protecting your sensitive information. Still, sometimes it can be challenging to create a unique password that fits your security needs. The Generate a New Password feature does the hard work for you and provides you with a safe and secure password of your desired length.

  1. Log in to your Customer Portal.
    Note: If you cannot remember your password, click on the Forgot Password link below the login area. Then follow the instructions emailed to the primary email address on file to reset your HostGator Customer Portal password.
  2. In the upper right-hand corner, click on My Account to get a dropdown and select Settings.

    HostGator Customer Portal My Account Drop-Down Menu

  3. Select the tab to Generate a New Password within the Change Password section.
  4. Enter your Current Password in the field list.
  5. Select the Number of Digits you wish the password to be in length.
    Note: Number of Digits refers to the number of characters within your newly generated password. It does not indicate that all characters will be numeric.
  6. Click Generate.
  7. If you are not satisfied with the new password, you can select Generate again to have an alternate password generated for you. Additionally, you can edit the Number of Digits to make the password longer or shorter.
  8. If you are satisfied with your new password, please ensure you save it somewhere safe and select Change Password.
  9. You will receive a notification on the screen indicating that your password change was successful, as illustrated below.

    HostGator Customer Portal Change Password Success Message


Changing the security PIN for your account

The security PIN for your account will be a 4 to 8-digit number that only you will know. Your PIN will be numeric and used to confirm that we speak with the actual account owner when communicating with our Support Team.

Continue reading to learn more about how to change your Customer Portal account PIN.

Note: The Security PIN is a 4 to 8-digit number that only you know. It is used to confirm that we speak with the account owner when you contact us for support.
  1. Log in to your Customer Portal.
  2. In the upper right-hand corner, click on My Account to get a dropdown and select Settings.

    HostGator Customer Portal My Account Drop-Down Menu

  3. Scroll down to the Change PIN section, and click on the Email PIN Reset Link.

    HostGator Customer Portal Change PIN Section in Settings

  4. A message will appear on the screen indicating that an email has been sent for the reset PIN link.
    Note: The PIN reset link is sent to the Primary email address of the account (it is the same email address used to log into the Customer Portal).

    Change PIN email notification

     

  5. From your email, access the link to change the Security PIN for the account.

    HostGator Customer Portal - Email Success Message

     

  6. Enter the Primary Email Address for the Customer Portal account, followed by your new PIN in the following two boxes, and then click the Reset PIN button.

    HostGator Pin Reset


Adding your Regional Tax Registration numbers

Some countries and credit card issuers require customers to provide additional information when purchasing goods and services. The other regional registrations HostGator supports can be found in this section of the Customer Portal Settings. Customers in those specific regions can manage that information in this section of the Customer Portal Settings.

  1. Log in to your Customer Portal.
  2. In the upper right-hand corner, click on My Account to get a dropdown and select Settings.

    HostGator Customer Portal My Account Drop-Down Menu

  3. Scroll down to the Regional Tax Registration Numbers section, and click on the appropriate tax region listed.
  4. Provide the Registration Number or Tax Exemption ID, and click Save.
  5. A success message will appear if the Tax Registration Number is updated successfully.

Note: If you experience issues with changing your Customer Portal Password, PIN, or setting your Regional Tax Registration Numbers, please contact HostGator support via phone or Live Chat, and we will be happy to assist you.