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Customer Portal - Change Primary Email

 

The Customer Portal allows you to change the primary email address for your HostGator billing account. The primary email address should be kept up to date as this is where we will send important notifications about your account.

For your security purposes, the primary email address is required to belong to the owner of the hosting account. The person answering at the primary email address is assumed to be the account owner or authorized to act on behalf of the account owner.


How to change the primary email address

Important Notes:
  • We recommend that you do not use an email hosted on your HostGator hosting account as your primary email address. Any issue preventing access to that account or email would also prevent you from using it to recover your account.
  • For customers using HostGator Website Builder, we recommend not changing your primary email address to avoid unlinking issues in your account.
  1. Log in to your Customer Portal.
    • If you don't remember your password, click on the Forgot Password link below the login area, then follow the instructions emailed to the primary email address on file.
       
  2. Once logged in, click the My Account dropdown in the top right corner of your Customer Portal and select Profile.

    Account Profile

  3. In the Primary Email field, click Change.

    Account Profile

  4. A pop-up window will be displayed. Enter the new email address you wish to use and your PIN, then click Change Email.
    If you do not remember your security PIN, reset your PIN before changing the primary email address. For more information on how to update your Security PIN, please check the article Customer Portal - Settings.

    Change Primary Email Address

  5. Check the new email address you are requesting to use. Click on the provided URL in the email to authorize your new billing email account.

    Email Success Confirmation

  6. Once the new email address is confirmed, you will see a prompt in your Customer Portal notifying you of the successful update.
    • If you receive the following error, this means that the email address you have entered already belongs to another customer account. Try using a different email address.

      Email Fail Confirmation

If you experience issues changing your primary email address, please contact us via phone or Live Chat so we can assist you!


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