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Billing Portal - Settings

The Settings page is where you can change your account settings, such as your billing password and account PIN number.

Note: The Security PIN is a 4 to 8 digit number that only you know. It is used to confirm that we are speaking with the account owner when you contact us for support.

Change Billing Password

To change your billing password:
  1. Log into your Client Area at https://portal.hostgator.com/
    • If you cannot remember your password, click on the Forgot Password link below the login area, then follow the instructions emailed to the primary email address on file.
  2. Select Settings in the Your Account drop-down.

  3. Put in your current password.
  4. Put in the password you would like to use going forward.
    Note: It is recommended to use the Generate A Password feature to ensure your new password is secure. This feature is outlined below.

  5. Select Change Account Password.
    You will receive a notification indicating that your password change was successful, as illustrated below.

Using the Generate A Password Feature

Ensuring you have a strong password is the best step towards protecting your sensitive information, but sometimes it can be a challenge to create unique passwords that fit your security needs. This Generate A Password feature does the hard work for you and provides you with a safe and secure password of your desired length.

To generate a password:

  1. Select the Generate a New Password tab from within the Settings page.
  2. Input the Number of Digits you wish the password to be.
    Note: "Number of Digits" refers to the number of characters within your newly generated password. It does not indicate that all characters will be numeric.
  3. Select Generate.

  4. If you are not satisfied with the new password, you can select Generate again to have an alternate password generated for you. Additionally, you can edit the Number of Digits if you would like to make the password longer or shorter.

  5. If you are satisfied with your new password, please ensure you save it somewhere safe and then select Change Account Password.
  6. If you have not already entered your current password, you will be redirected to the previous tab and instructed to provide your current password.
    Note: Your generated password should be automatically populated below the field requesting your current password.

  7. Enter your current billing password.
  8. Select Change Account Password.
    You will receive a notification indicating that your password change was successful, as illustrated below.

Changing the Security PIN for Your Account

The security PIN for your account will be a 4 to 8 digit number that only you will know. Your PIN will be all numeric and is used to confirm that we are speaking with the actual account owner when speaking with our Support Team.

Continue reading to find out more about how to change your account PIN.

To change your Security PIN.
  1. Log in to your HostGator Billing Portal and then select your account icon to the top right-hand corner.

     Account Settings Icon

  2. From the menu that appears, select Settings.

     Account Settings Drop-down

  3. Scroll down to the Change PIN section and click on the Email PIN Reset Link.

     Account Pin Change

  4. An email will be sent to the primary email address with a reset password link.

     Account Email Confirmation

  5. From your email, access the link to change the Security PIN of the account.

     Email Instructions

  6. Enter your email address in the first box, followed by your new PIN in the next two boxes, and then hit Reset PIN.

     HostGator Pin reset

 

Note: If you experience issues with resetting your billing password or PIN, please contact HostGator support via phone or Live Chat support and we will be happy to assist you.