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I Forgot My Password and Need a Reset

 

Below you will find information on how to change passwords for various accounts related to your HostGator web hosting plan. Some password changes may require HostGator support; however, some passwords can be changed in just a few quick steps. 

Note: We have been made aware of a claim that HostGator stores passwords in plain text. Fortunately, the report is false. Your password security is one of our top priorities, and all emails sent from HostGator containing your account information in them are encrypted. They are delivered to your inbox in plain text so that they are in a readable format. They are not stored in plain text, nor are they ever transmitted across insecure channels.

cPanel

Check your Welcome email for the correct user name and password. If that password is not working, please refer to the following article for instructions on how to reset your cPanel password:

Note: If you change your control panel password, the password for the following will also be updated:
  • Main FTP account

WHM

Check your Welcome email for the correct user name and password. If that password is not working, please refer to the following article for instructions on how to reset your WHM password:

Customer Portal

The login is your signup email address and the original password you signed up with.

If that password is not working, please do the following to reset the billing password:

  1. Go to https://portal.hostgator.com
  2. Click the Forgot Your Password link.
  3. Provide the email address associated with your billing account.
  4. In the email that you receive, follow the instructions to reset the billing password.
If you do NOT get an email with a new password, please contact us via phone or Live Chat.

Parallels SiteBuilder

Check your ticket for the original user name and password. If the credentials listed do not work, please contact us via phone or Live Chat to request the correct login information.

Email

To change the password for an email account, please refer to the following article: 

Note: You will not need the old password to set a new one

Reseller's Customer

Resellers can reset the password for a customer by doing the following:

  1. Log in to WHM.
  2. Go to Account Functions.
  3. Click Password Modification.
  4. Select the account domain name or username for the account password you wish to modify.
  5. Type the new password.
  6. Enter your new password again to confirm the change.
  7. Click Change Password.
Note: Changing a customer's password will reset the password for cPanel, SiteBuilder, and the main FTP account.

Database

A new user with a new password must be created if the password cannot be retrieved through the site configuration file. Please refer to the following article to create a database user.

Note: Change your site configuration settings to the new user name and password. Also, making these changes will not erase or change any of the data in your database.

Website Admin

If the software was installed via QuickInstall, you could reset the password from within cPanel by accessing the installation via QuickInstall. If the software was manually installed, HostGator might not be able to reset your Website Admin password due to custom configurations.

For instructions on how to reset your WordPress password, please refer to the following article:

Windows

For Windows Shared packages, please refer to the following article for instructions on how to reset your Plesk control panel password:

For Windows Dedicated packages, please refer to the following article for instructions on how to reset your Plesk admin control panel password:

For instructions on how to reset your Remote Desktop password, please refer to the following article: