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 I Forgot My Password and Need a Reset
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I Forgot My Password and Need a Reset

In this article, you will find information on how to change passwords for various accounts related to your HostGator web hosting plan. Some password changes may require HostGator Support; however, some passwords can be changed in just a few quick steps. 

Note: We have been made aware of a claim that HostGator stores passwords in plain text. Fortunately, the report is false. Your password security is one of our top priorities, and all emails sent from HostGator containing your account information are encrypted. They are delivered to your inbox in plain text so that they are in a readable format. They are not stored in plain text, nor are they ever transmitted across insecure channels.

cPanel

Check your Welcome email for the correct username and password. If your password is not working, please refer to the following article for instructions on how to reset your cPanel password:

If you change your cPanel password, the password for the default FTP account will also be updated.

Customer Portal

The logins are your email address and the password you signed up with.

If your password is not working, please do the following to reset the billing password:

  1. Go to https://portal.hostgator.com/login using your browser.
  2. Click the Forgot Your Password link.
  3. Provide the email address associated with your billing account.
  4. Click on Request Reset.
  5. Check your billing email address, then follow the instructions to reset your password.

Detailed instructions for updating your password are found in the following article:

If you do NOT get an email with the new password, please get in touch with us via phone or chat.

Database

A new user with a new password must be created if the password cannot be retrieved through the site configuration file. Please refer to the following article to create a database user.

Change your site configuration settings to the new username and password. Also, making these changes will not erase or change any data in your database.

Email

You will not need the old password to set up a new one. To change the password for an email account, please refer to the following article:

Parallels SiteBuilder

Check your ticket for the original username and password. If the credentials listed do not work, please contact us via phone or chat to request the correct login information.

Reseller's Customer

Resellers can reset the password for a customer by doing the following:

  1. Log in to WHM.
  2. Go to Account Functions.
  3. Click Password Modification.
  4. Select the account domain name or username for the password you wish to modify.
  5. Type the new password.
  6. Enter your new password again to confirm the change.
  7. Click Change Password.
Changing a customer's password will reset the password for cPanel, SiteBuilder, and the default FTP account.

Website Admin

If the software was installed via Softaculous, you could reset the password from within cPanel by accessing the installation via Softaculous. If the software was manually installed, HostGator might be unable to reset your Website Admin password due to custom configurations.

For instructions on how to reset your WordPress password, please refer to the following article:

WHM

Check your Welcome email for the correct username and password. If that password is not working, please refer to the following article for instructions on how to reset your WHM password:

Windows

For Windows Shared packages, please refer to the following article for instructions on how to reset your Plesk control panel password:

For Windows Dedicated packages, please refer to the following article for instructions on how to reset your Plesk admin control panel password:

For Remote Desktop, instructions to reset the password can be found in the following article:

 

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