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 Reset HostGator Password: What to Do If I Forgot It
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Reset HostGator Password: What to Do If I Forgot It

In this article, you will find information on how to reset HostGator passwords for the various accounts linked to your web hosting plan. Some password resets may require HostGator Support, while others can be changed quickly in just a few steps.

Note: A recent claim stated that HostGator stores passwords in plain text. This report is false. HostGator prioritizes password security. Emails containing account information are encrypted before delivery. They appear in plain text in your inbox only for readability. Passwords are never stored or transmitted in plain text across insecure channels.

Reset HostGator Password

cPanel

Check your Welcome email for the correct username and password. If your cPanel login is not working, follow the instructions below to reset your cPanel password:

Resetting your cPanel password will also update the password for the default FTP account.

Customer Portal

Your Customer Portal login uses your email address and the password you signed up with.

If your password is not working, reset your HostGator Customer Portal password:

  1. Go to https://portal.hostgator.com/login using your browser.
  2. Click the Forgot Your Password link.
  3. Provide the email address associated with your billing account.
  4. Click on Request Reset.
  5. Check your billing email address, then follow the instructions to reset your password.

Detailed steps can be found here:

If you do NOT receive a reset email, contact Support via phone or chat.

Database

If the database password cannot be retrieved from your site’s configuration file, you must create a new database user.

After creating the new user, update your site configuration to match the new username and password. Your existing database data will not be lost.

Email

You do not need the old password to create a new one. To change your email password, use the steps in this article:

Parallels SiteBuilder

Check your support ticket for your original SiteBuilder username and password. If those credentials do not work, contact Support via phone or chat for assistance.

Reseller's Customer

Resellers can reset passwords for customer accounts through WHM:

  1. Log in to WHM.
  2. Go to Account Functions.
  3. Click Password Modification.
  4. Select the account domain name or username for the password you wish to modify.
  5. Type the new password.
  6. Enter your new password again to confirm the change.
  7. Click Change Password.
This resets cPanel, SiteBuilder, and the default FTP password.

Website Admin

If software was installed via Softaculous, you can reset your website admin password through cPanel. For manual installs, HostGator may not be able to reset your admin password due to custom configurations.

For WordPress, follow:

WHM

Check your Welcome email for your WHM username and password. If the password is incorrect, use this guide to reset your WHM password:

Windows

For Windows Shared packages:

For Windows Dedicated packages:

For Remote Desktop, password reset:

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