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How to Reset Your cPanel Password


If you have lost or forgotten your cPanel password, you can easily reset it in the Customer Portal.

If you have a VPS or Dedicated Server, or if you are having continued difficulty resetting your password, please contact HostGator via phone or Live Chat.

We may request additional information to verify your identity. We apologize in advance for any inconvenience this may cause.

How to Reset cPanel Password via Customer Portal

Please note that resetting your cPanel password will also reset your default FTP account password automatically. To know more about FTP, please refer to this article: Why Doesn't My FTP Password Change When I Change My cPanel Password?
  1. Log in to your Customer Portal.
  2. Locate the hosting package you wish to edit and click Manage under the domain name.

    Customer Portal - Manage Package Button

  3. Select the Settings tab on top of the page.

    Customer Portal Shared Package Settings

  4. Click Reset Password. Here you can choose to create a password, or you can click on the Generate a New Password tab to have one generated for you.
  5. Enter and confirm a new password, or generate a new password, and then click Change Password. A confirmation message will be displayed at the top of the page notifying you of the update.

    cPanel Password Reset Success Message

You can now log in to the cPanel using your new password!