How to Reset your cPanel Password | HostGator Support
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How to Reset your cPanel Password

This article discusses various methods for resetting cPanel passwords. Depending on your hosting type, there are different ways to reset the password of your cPanel.

Please note that the Optimized WordPress hosting plan does not have cPanel.

Please click the links below for the instructions.

Method 1: Via the cPanel Login Page

To get started, you need access to your signup email address.

Click here to know where you can find your signup email address within cPanel

 

Your signup email address is the email address you used when you first signed up with HostGator. You can also find this information within your cPanel's Contact Information section.

cPanel - Contact Information

All cPanel notifications will be sent to the email address in that section, including password resets. Please make sure you have access to that email account.

Contact Information Page

To reset your cPanel password via the login page:

  1. Enter your cPanel's URL in a browser.
  2. Within your cPanel's login page, click the Reset Password link.

    cPanel Login page

  3. On the next page, enter your cPanel username.

    cPanel - Enter Username

  4. Once done, click the Reset Password button.
  5. Enter your signup email address, then click the Send Security Code button.

    cPanel - Enter Email address

  6. Check your email account and take note of the security code.
  7. On the login page, enter your security code, then click Submit.

    cPanel - Enter Security Code

  8. Provide your new password.

    cPanel - Enter New Password

  9. Once you confirm your new password, click the Set Password button.
  10. A successful notification will be displayed on the next page. Click Log in to cPanel.

    cPanel - Password reset

  11. Enter your cPanel username and new password to access your cPanel.

    cPanel Login page

Method 2: Via the Customer Portal
This applies to Shared and Cloud hosting.

Please note that resetting your cPanel password will automatically reset your default FTP account password. To know more about FTP, please refer to this article: Why Doesn't My FTP Password Change When I Change My cPanel Password?

To change the cPanel password via the Customer Portal:

  1. Log in to your Customer Portal.
  2. From the Hosting menu, locate your hosting package, and click the Manage link.

    Customer Portal - Manage Package Button

  3. Select the Settings tab at the top of the page.
    Note: The screenshot below shows the Settings tab of a Shared hosting package. For WHM (Reseller/VPS/Dedicated accounts), please refer to Method 4 ⤵.

    Customer Portal Shared Package Settings

  4. Click Reset Password.

    Customer Portal - Reset Password

  5. Create your password, or click on the Generate a New Password tab to have one generated for you.

    Customer Portal - Create Password

  6. Create and confirm your password, or generate a new password, then click Change Password.
  7. A "Success" confirmation message will be displayed at the top of the page.

    cPanel Password Reset Success Message

    You can now log in to the cPanel using your new password!

Method 3: Via cPanel (Password & Security section)

If you're already within cPanel and want to reset your cPanel password, you can do so through cPanel's Password & Security section.

To reset your password within cPanel:

  1. Click the User Menu icon located in the top-right corner of cPanel.

    cPanel - User Menu icon

  2. Select Password & Security from the options.

    cPanel - Password & Security

  3. Enter your old cPanel password.

    cPanel - Enter old and new passwords

  4. Enter your new password twice. You may also use the Password Generator feature to create a secure password.
  5. Once done, click the Change your password now! button.
  6. Tips for creating secure passwords are also seen in this section.

    cPanel - Password Tips!

Method 4: Via WHM
This applies to Reseller, VPS, and Dedicated hosting.

The WHM allows you to change passwords for your individual cPanel accounts. If you are in Reseller hosting or unable to reset the password via the cPanel login page, follow the instructions below.

Need to reset your WHM password? Please visit the article How to Change WHM Password.
Want to know how to create a cPanel account in WHM? Please visit the following article for the instructions: How Do I Create a cPanel Account?
  1. Log in to WHM.
  2. Using the search bar on the left side, search for List Accounts.
  3. Select List Accounts.

    WHM - Search List Accounts

  4. On the right-hand side, locate the cPanel account you wish to reset the password.
  5. Click the + icon beside the cPanel's domain.

    WHM - cPanel + icon

  6. In the Change Password field, enter your preferred cPanel password.

    WHM - Change Password Field

  7. Click the Change button.
  8. A confirmation page will appear, notifying you of the password update.

    Password Modification

If you have continued difficulty resetting your individual cPanel password, please contact HostGator via phone or chat so we can assist you. We may request additional information to verify your identity. We apologize in advance for any inconvenience this may cause.