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How to Reset Your cPanel Password

This article discusses various methods in resetting cPanel passwords. Depending on your hosting type, there are different ways on how to reset the password of your cPanel.

Please note that WordPress hosting does not have cPanel.

Click the links below for the instructions.


Method 1: Via the cPanel Login Page

To get started, you need access to your signup email address.

Note: Your signup email address is also found on the cPanel's Contact Information page.

cPanel - Contact Information link

All cPanel notifications will be sent to the email address shown in that section, including password resets. Please make sure you have access to that email account.

Contact Information Page

  1. Enter your cPanel's URL in a browser.
  2. Click the Reset Password link.

    cPanel Login page

  3. On the next page, enter your username.

    cPanel - Enter Username

  4. Once done, click the Reset Password button.
  5. Enter your signup email address, then click the Send Security Code button.

    cPanel - Enter Email address

  6. Check your email account and take note of the security code.

    cPanel - Enter Security Code

  7. Enter your security code, then click Submit.
  8. Provide your new password.

    cPanel - Enter New Password

  9. Once you confirm your new password, click the Set Password button.
  10. A successful notification will be displayed on the next page. Click on Log in to cPanel.

    cPanel - Password reset

  11. Enter your cPanel username and new password to access your cPanel.

    cPanel Login page


Method 2: Via the Customer Portal
This applies to Shared and Cloud hosting

Please note that resetting your cPanel password will also reset the password of your default FTP account automatically. To know more about FTP, please refer to this article: Why Doesn't My FTP Password Change When I Change My cPanel Password?

To change the cPanel password via the Customer Portal:

  1. Log in to your Customer Portal.
  2. From the Hosting menu, locate your hosting package, then click the Manage link.

    Customer Portal - Manage Package Button

  3. Select the Settings tab on top of the page.
    Note: The screenshot below shows the Settings tab of a shared hosting account. For WHM (Reseller/VPS/Dedicated accounts), please refer to Method 3 ⤵.

    Customer Portal Shared Package Settings

  4. Click Reset Password.

    Customer Portal - Reset Password

  5. Create your password, or you can click on the Generate a New Password tab to have one generated for you.

    Customer Portal - Create Password

  6. Create and confirm your password, or generate a new password, then click Change Password.
  7. A "Success" confirmation message will be displayed at the top of the page.

    cPanel Password Reset Success Message

    You can now log in to the cPanel using your new password!


Method 3: Via WHM
This applies to Reseller, VPS, and Dedicated hosting

The WHM allows you to change passwords for your individual cPanel accounts. If you are in Reseller hosting or unable to reset the password via the cPanel login page, follow the instructions below.

To find out how to update your WHM password, please visit the article, How to Change WHM Password.
  1. Log in to WHM.
  2. Using the search bar on the left side, search for List Accounts.
  3. Select List Accounts.

    WHM - Search List Accounts

  4. On the right-hand side, locate the cPanel account you wish to reset the password.
  5. Click the + icon beside the cPanel's domain.

    WHM - cPanel + icon

  6. In the Change Password field, enter your preferred cPanel password.

    WHM - Change Password Field

  7. Click the Change button.
  8. A confirmation page will appear, notifying you of the password update.

    You may now try logging into your cPanel using the new password!

If you are having continued difficulty resetting your individual cPanel password, please contact HostGator via phone or Live Chat.
We may request additional information to verify your identity. We apologize in advance for any inconvenience this may cause.
Want to know how to create a cPanel account in WHM? You may want to visit this article for the complete set of instructions: How Do I Create a cPanel Account?