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How to Configure CuteFTP


There are many different ways you can establish a connection using CuteFTP. The video below will show various ways you can make a connection. Below the video are steps to connect through the quickest method: the connection bar.

Step 1: Gather Your FTP Credentials

To establish a connection using CuteFTP, you will need to collect the following information:

  • FTP Host/Address: (Your Shared IP address or server hostname)
  • FTP Username: (Your cPanel / complete FTP username *)
  • FTP Password: (Your cPanel / FTP password)
  • Port: 21 or you can leave it blank **
Click Here to Know Where to Find your FTP Credentials

For your FTP logins; the cPanel information is what you need, which is available in your HostGator Welcome email. However, if you cannot find your Welcome email, here is how you can get the FTP credentials in your cPanel.

  1. Log in to your cPanel.
  2. On the cPanel homepage, look for the General Information section on the right-hand side.
  3. Take note of your Current User (cPanel username) and Shared IP.

    FTP Information

    Alternatively, you can also use the Server Hostname.

* When you purchase your hosting account, a default FTP account was created for you. You will need your cPanel username and password to connect to your default FTP account. You can also create your own FTP account in your cPanel if you wish. Here is a helpful article: How to Create an FTP Account in cPanel to help you create an FTP account.

** The port will automatically default to 21 if left blank. Please note that only VPS/Dedicated plans have root access. To connect via FTP using root, it must be a secure connection. Changing the port to 22 will automatically set the host to HTTPS://, making it secured. If there is no secure connection available, the connection will fail.

2. Configuring a Connection

The quickest and easiest way to establish a connection between a local machine (the computer you are connecting from) and a remote server (the computer/server you are connecting to) using CuteFTP is through the connect bar at the top of the screen, below the toolbar. (If you would like to save a connection for later, use the Site Manager tab.)

  1. Enter the correct Host/Domain/IP address into the Host field.
    • This could be the server name, the server IP, domain name, and, in some cases, ftp.domain.com. For a HostGator account, your domain will be fine as long as it is properly pointed towards the server.
  2. Enter the correct FTP username into the Username field. This can be the cPanel username which is also an FTP account, or an FTP account that you have set up.
    • If connecting via an additional FTP account, make sure to use the full FTP username (ex: ftpuser@example.com).
  3. Enter the correct password for the user previously entered.
  4. Enter port 21 for FTP and port 22 for Secure FTP (SFTP).
  5. To finalize the FTP connection, click the connection icon to the right of the port field. For an SFTP connection:
    1. Click the settings icon to the right of the port field.
    2. Under the Type tab, change the protocol to SFTP using SSH2 (Secure Shell).
    3. Click OK on the settings window.
    4. Finalize the connection by clicking the connection icon.

You should now be successfully connecting to your remote server using CuteFTP. You will now want to learn how to manage your files using CuteFTP.

CuteFTP Article Series

Need additional assistance? HostGator's Support is here to help. Please contact us via phone or Live Chat so we can assist!