Secure FTP, SFTP and FTPS

We support the following secure FTP:

Secure File Transfer Protocol (SFTP) ⤵
File Transfer Protocol Secure (FTPS) ⤵

FTP over SSH is not SFTP and is not supported.

Please visit the following articles for more information about FTP settings.

SFTP is SSH FTP

Secure File Transfer Protocol or SFTP is allowed on any server, except Optimize WordPress plans, and you can connect with PuTTY or WinSCP over port 2222 (port 22 for VPS and Dedicated hosting). The SSH service, and therefore SFTP, is not available on Windows Shared plans.

The logins below require your control panel username and password. Other FTP logins you create will not suffice.

Host: example.com -OR- server IP
Username: control panel username
Password: control panel password
Port: 2222 -OR- 22 (depending on the hosting type)

Note: For the Host field, please replace "example.com" with your actual domain name. You can also use your Shared IP Address or server name, which can be found in your Customer Portal or cPanel's General Information section.

FTPS is FTP over SSL or TLS

File Transfer Protocol Secure or FTP over SSL or TLS is allowed on all of our servers, except Optimize WordPress plans, though your server type may require different settings. See below for specific details for your server type.

Shared and Reseller hosting

Please use the following settings to access your Shared or Reseller server via FTPS.

The logins below require your control panel username and password. Other FTP logins you create will not suffice.

Host: ftpes://example.com -or- ftpes://server IP -or- ftpes://server-name
Username: cPanel username
Password: cPanel password
Port: 21

Notes:

For the Host field, please replace "example.com" with your actual domain name. You can also use your Shared IP Address or server name, which can be found in your Customer Portal or cPanel's General Information section.
If your FTP client requires you to specify Explicit vs. Implicit FTP over TLS, you must choose Explicit.

Windows Shared and Dedicated hosting

FTPS on Windows Shared accounts and Dedicated accounts require different settings and may need to be enabled. If it is not already enabled for you, please contact us via phone or chat to request that we "enable TLS for FTP."

The logins below require your control panel username and password. Other FTP logins you create will not suffice.

Host: ftpes://example.com -or- ftpes://server IP
Username: control panel username
Password: control panel password
Port: 21

Need further assistance? Please reach out to us via phone or chat so we can assist you.

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