Secure FTP, SFTP and FTPS
Alternatively, you can also use your Shared IP Address and server name, which can be found in your cPanel's General Information section at the right-hand side of the screen.
We support the following two types of secure FTP:
SFTP is SSH FTP
SFTP is allowed on any server, except Optimize WordPress plans, and you can connect with PuTTY or WinSCP over port 2222 (port 22 for Dedicated and VPS accounts). The SSH service, and therefore SFTP, is not available on Windows shared plans.
Below are your configuration settings. You can also check out this article to know the correct port to use with your server type: Commonly Used Port Numbers.
Username: control panel username
Password: control panel password
Port: 2222 -OR- 22 (depends on the type of hosting)
FTPS is FTP over SSL or TLS
FTP over TLS is allowed on all of our servers, except Optimize WordPress plans, though your server type may require different settings. See below for specific details for your server type.
Shared and Reseller Hosting
Please use the following settings to access your Shared or Reseller server via FTPS:
Username: cPanel user name
Password: cPanel password
Port: 21
- This login requires your control panel username and password. Other FTP logins you create will not suffice.
- If your FTP client requires you to specify Explicit vs. Implicit FTP over TLS, you must choose Explicit.
Windows Shared and Dedicated Hosting
FTPS on Windows Shared accounts and Dedicated servers require different settings and may need to be enabled. If it is not already enabled for you, please contact us via phone or chat to request that we "enable TLS for FTP."
Username: control panel user name
Password: control panel password
Port: 21