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Secure FTP, SFTP and FTPS

FTP over SSH is not SFTP and is not supported.

We support the following two types of secure FTP:

SFTP is SSH FTP

SFTP is allowed on any server, except Optimize WordPress plans, and you can connect with PuTTY or WinSCP over port 2222 (port 22 for Dedicated and VPS accounts). The SSH service, and therefore SFTP, is not available on Windows shared plans.

Host: domain.com -OR- server IP
Username: control panel username
Password: control panel password
Port: 2222 -OR- 22 (depends on type of hosting)
Note: This login requires your control panel username and password. Other FTP logins you create will not suffice.
If you cannot connect, please contact us via phone or Live Chat.
 

FTPS is FTP over SSL or TLS

FTP over TLS is allowed on all of our servers, except Optimize WordPress plans, though your server type may require different settings. See below for specific details for your server type.

Linux Shared and Reseller

Please use the following settings to access your Linux Shared or Reseller server via FTPS:

Host: ftpes://domain.com -or- ftpes://server IP -or- ftpes://server-name
Username: cPanel user name
Password: cPanel password
Port: 21
Notes:
  1. This login requires your control panel username and password. Other FTP logins you create will not suffice.
  2. If your FTP client requires you to specify Explicit vs Implicit FTP over TLS, you must choose Explicit.
Windows Shared and Dedicated Servers

FTPS on Windows Shared accounts and Dedicated servers require different settings and may need to be enabled. If it is not already enabled for you, please contact us via phone or Live Chat to request that we "enable TLS for FTP."

Host: ftpes://domain.com -or- ftpes://server IP
Username: control panel user name
Password: control panel password
Port: 21
Note: This login requires your control panel username and password. Other FTP logins you create will not suffice.