How to Access and Modify CodeGuard
After you have purchased CodeGuard, you can access and manage your CodeGuard subscription within your HostGator account.
The article will provide step-by-step instructions for the following:
How to log in to CodeGuard
To go to your CodeGuard Dashboard:
- Log in to your Customer Portal.
- Go to Websites from the left navigation menu.
- Click Settings next to the website you want to manage.
How to upgrade CodeGuard
You may want to upgrade your CodeGuard service to allow larger backups and enjoy the other features included in higher plans.
To upgrade CodeGuard:
- Under the CodeGuard Plan, click the Upgrade Plan link.
- Proceed to select your preferred CodeGuard plan and payment method to complete the upgrade. You may be prompted to provide billing information if you don't have an active payment method on file. Please enter your billing details to finalize your purchase.
How to cancel CodeGuard
To cancel your CodeGuard subscription, you must turn off its auto-renewal feature in the Renewal Center of your Customer Portal. This will prevent further billing or invoicing in your account. If you change your mind and decide to keep the CodeGuard addon, you must re-enable its auto-renewal or manually renew CodeGuard in the Customer Portal.
For detailed instructions on how to disable (or enable/renew) the CodeGuard service, please visit the following article.
To avoid your subscription being suspended or canceled without your knowledge, HostGator generates invoices and processes automatic payments for your subscription (hosting plan, addons, or domain renewal).
- If you wish to cancel your CodeGuard subscription, you will need to turn off its auto-renewal feature before your account auto-generates an invoice for the renewal (45 days before the addon's renewal date).
- If an invoice has already been generated, you may still turn off your auto-renewal feature; however, you will need to contact HostGator's Support so we can delete the invoice from your account and avoid being charged (auto-charging takes place 15 days before the addon's renewal date).
For more information, please see the article "Invoicing and Automatic Billing."