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Knowledge Base

Google Workspace (Formerly G Suite) Setup Part 1

 

At this time, Google Workspace is only available for HostGator's Shared Hosting (Hatchling, Baby, and Business) packages. All other hosting packages can utilize this service by purchasing directly from Google.

The setup process can be broken up into two quick parts, giving you more time to focus on the business aspects that demand your attention. This article (Part 1) will cover the following steps:

Bringing the power and innovation of Google to your business is now easier than ever with HostGator's integrated Google Workspace Dashboard, found within your very own Customer Portal. Please refer to the following article for information on purchasing Google Workspace for your new or existing account.

To begin your Google Workspace setup, you must do so from within your Customer Portal. For information on how to log in, please refer to the following article:


Step 1: Accept Google Terms of Service

The first portion of the setup process focuses on providing you with the Google Terms of Service Agreement.

To view Google's Terms of Service.

  1. Log in to your Customer Portal.
  2. Click on Hosting in the left-side menu.
  3. Click Manage in the Google Workspace card to navigate to your Google Workspace Dashboard.
  4. You will be presented with the Steps to get started. Click on the View and Accept the Google ToS link.

    View and Accept Google TOS

  5. When you click View and Accept Google's ToS, you will be redirected to log into your Admin Console. To log in, please use the Admin email and password you used when ordering as your login credentials. If you are already logged into another Google account, you must log out before logging into your Google Workspace account.
Note: The Google Workspace setup process will not progress until the Google Terms of Service are accepted. This step should be completed before domain verification and updating your domain's MX records.

Step 2: Verify your domain

My domain is utilizing HostGator name servers

Domains using HostGator name servers will automatically be verified when adding this service to your account. This step can be overlooked as you will not need to manually verify your domain to utilize Google Workspace.

For additional information on how to point your DNS to HostGator, please see the following articles:

Note: If you are using HostGator name servers, we can directly assist you with creating the necessary DNS records if you contact us via phone or chat.

 

My domain is NOT utilizing HostGator name servers

For domains not using HostGator name servers, manual verification through your DNS provider can be used to verify your domain ownership. You will be provided a verification code that you will use to create a TXT Record.

Once you're in your Admin Console, you will see a notification that states Finish setting up Admin Console on the upper left-hand side. Clicking on this will take you to the Admin Console, which will walk you through verifying your domain, creating users, and adding the necessary MX Records to route your email to Google Workspace.

  1. Click Verify in the first box.

    Google Workspace - Verify Domain Verification Code

  2. The next screen will walk you through verifying your domain by adding a TXT record to your domain settings. The Verification Code is a unique code that is automatically generated for you.

    cPanel TXT Record with Google Verification Code

  3. The verification code will go into the TXT Data field of your DNS record, as illustrated below. The verification code will begin with "google-site-verification=," followed by your unique code.
    Note: The following example is based on the cPanel Zone Editor and may not directly resemble your DNS provider's management portal. You may need to consult your domain's DNS hosting provider for more direct support and instructions on creating TXT records.

    cPanel TXT Record with Google Verification Code

If you do not see the Finish setting up Admin Console notification, you can get to the setup experience by following the steps below.

  1. Click on Domains.
  2. Select Manage domains.
  3. Then, to the right of Primary Domain, click on Admin Console setup, which will take you to the new setup experience.

After you have completed the above steps and allowed time for propagation, you may click the Verify Domain button to determine if your domain name has been successfully verified. Once your domain has been verified, you will see a green confirmation message and be returned to the main setup screen.

Is your domain not verified yet? 

Attempts to verify your domain's ownership will fail if the changes made are still propagating. Simply put, propagation is the projected time it takes for root name servers and cache records across the entire web to be updated with your website's DNS information. Because of propagation, Google may not detect the DNS changes immediately. For TXT records, this time frame is usually between 0 and 4 hours but can take up to 48 hours.

For additional information on propagation times for TXT records, please refer to the following article:


Step 3: Set up DNS records

My domain is utilizing HostGator name servers

Domains using HostGator name servers will be given the option to update their DNS records from within their Customer Portal. If you're not ready to enable this service right away, you can return to this page at any time to update your MX records. Clicking the I understand, setting my MX records to go to Google button will automatically add all of the MX and SPF records to your DNS settings.

Once the DNS records have propagated, return to the Admin Console setup and click Activate in the third box, Activate Gmail for yourdomain.com.

 

My domain is NOT utilizing HostGator name servers

If your domain is not using HostGator name servers, check out the articles listed below to add the MX, SPF, and CNAME (optional) records needed and route your email to Google Workspace.

The DNS records you will need to create are as follows:

Google MX Records

MX Records (also referred to as MX Destinations) are entries in your domain's DNS that route your email to a specific server. To take full advantage of the Google Applications suite, you will need to update these entries for your domain.

Name/Host/Alias Time to Live (TTL) Record Type Priority Value/Answer/Destination
Blank or @ 3600 MX 1 ASPMX.L.GOOGLE.COM.
Blank or @ 3600 MX 5 ALT1.ASPMX.L.GOOGLE.COM.
Blank or @ 3600 MX 5 ALT2.ASPMX.L.GOOGLE.COM.
Blank or @ 3600 MX 10 ALT3.ASPMX.L.GOOGLE.COM.
Blank or @ 3600 MX 10 ALT4.ASPMX.L.GOOGLE.COM.

 

The following articles will help assist you with changing your MX records in cPanel:

In addition to the changes above, set your Email Routing to Remote Mail Exchanger after updating your MX records.

Note: Google Workspace requires MX record changes, which will change the routing for ALL email addresses for that domain.
Google SPF Record

Your domain uses SPF records to prevent spam by using your authoritative DNS to define which servers are authorized to send mail on behalf of your domain. Servers checking incoming mail against your SPF record can immediately identify and discard emails not sent from an authorized server.

To give Google servers authority to send mail on behalf of your domain, you will need to create the following DNS record:

Name/Host/Alias Time to Live (TTL) Record Type Value/Answer/Destination
Your domain or @ 3600 TXT v=spf1 include:_spf.google.com ~all

 

Note: Without this SPF record, mail sent from your Google account using your domain may be marked as spam or fail to deliver.

After propagation, your mail services will be directed to Google Workspace from now on. For additional information concerning propagation times, please refer to the following article:

Google CNAME Records (Optional)

You may create subdomains to allow easy access to your Google Workspace services. Google recommends creating the following DNS entries:

Name/Host/Alias Time to Live (TTL) Record Type Value/Answer/Destination
sites. 3600 CNAME ghs.google.com
mail. 3600 CNAME ghs.google.com
docs. 3600 CNAME ghs.google.com
calendar. 3600 CNAME ghs.google.com
start. 3600 CNAME ghs.google.com

This will allow you to access your Google Workspace services via subdomains such as docs.example.com and sites.example.com.

Please refer to the following article on creating and editing DNS records:

Your domain and dashboard should now be ready to take advantage of your Google Workspace services! For additional configuration and options available for setup from inside of your Google Workspace admin panel, please navigate to Part 2 of this tutorial:

 

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