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Google Workspace (Formerly G Suite) Email Migration

Many users who wish to use Google Workspace to manage their business applications may already have a fully functional email that has already been in use and may store a large amount of email essential to their business. Google Workspace has tools to allow you to directly migrate your email to your new Google Workspace email account.

This article covers the following:


How To Migrate Email to Google Workspace (G Suite)

To migrate the mail from your previous email account to your new Google Workspace inbox, please follow the instructions below:

  1. Log in to your Google Workspace Admin Console.
     
  2. Click the Data Migration icon.

    Google Workspace - Admin Console Migrations

  3. Click Set Data Migration Up.

     Google Workspace - Set Migration

  4. On the next page, fill out the necessary fields.

    Google Workspace - Secure Connection Settings

    1. Select the type of source server you are migrating from – Choose I don't know / Other IMAP Server.
    2. Select the type of items to migrate from your source server – Choose Email from the dropdown.
    3. For the Connection Protocol, select IMAP from the dropdown and enter your IMAP Server Address where your email was previously hosted.
      Note: If your email was hosted at HostGator, your server name would be in your Welcome email.
    4. For the Role Account, enter the full email address and password of the account you wish to migrate the emails.
    5. Click the Start button to continue.
  5. If your connection information is correct, you will be taken to the next menu. If unsuccessful, a prompt will appear on your screen, notifying you of the unsuccessful connection. You will need to ensure that you have the correct server name, full and correct email address, and correct password.

  6. On the next page, choose preferred settings, then click Select Users to continue.

    Google Workspace - Configure Additional Settings

  7. Place a checkmark next to the users you have entered the settings for, then click the arrow button to begin the migration.

    Google Workspace - Data Migration

    If no user is available, click Add User to create a new user. Then, click Start to proceed.

    Google Workspace - Add User

You may refresh the page after a few minutes to check to see if the migration was successful.


How To Troubleshoot Common Email Migration Issues

The two most common issues that may cause a migration to fail are to have the incorrect server for the previous mail server or if Google is trying to transfer the email too quickly.

If the transfer fails after you have already had a successful connection, please try to adjust the migration speed.

To adjust the migration speed:

  1. Click the down arrow beside More.
  2. Select Migration Settings.

    Google Workspace - Email Migration - Migration Settings

  3. Use the slider to adjust the speed for your simultaneous requests.

    Google Workspace - Adjust Migration Speed

    Note: It is recommended to set the migration speed to half of the number of users you are trying to migrate. For example, if you are migrating 100 users, set the speed to 50. Otherwise, leave the migration speed to its default value of 100. Do not select a speed that is larger than half the number of simultaneous requests your source server can handle to prevent putting much load on your mail server.
  4. Click Save.

If you are getting the incorrect mails from the transfer, you may have connected to the incorrect server. To change which server you have entered for a user:

  1. Click the down arrow beside More.
  2. Select Exit Migration.

    Google Workspace - Exit Migration

  3. Click Exit Migration to confirm.
  4. You will need to restart the migration process and enter the information for the correct server your email is hosted on, as instructed in Step 4.