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Knowledge Base

What Is the Difference between a Seat and an Alias?

Every user in a Google Workspace (formerly G Suite) account has a primary address for signing into their account and receiving mail. A seat (or license) must be purchased for every user to have a primary address. If a user wants another email address, you can create an email alias.

What does this mean?

This means that you will need to purchase a seat for each set of user credentials. These credentials will give access to a single mailbox, but each mailbox may create up to 30 aliases to receive and reply to emails. With one seat (or license), you can have a total of 31 email addresses associated with it.

Each user will continue to log in using their primary email address. If you wish for multiple users to manage email accounts for your domain name, you will need to purchase a seat for each one.

When should I buy additional seats?

If you need more than one person to access your domain email addresses or manage more than 31 email addresses for your domain, you will need additional seats.

How can I buy additional seats?

There are 2 steps in adding new seats (license) to your Google Workspace account.

Step 1: Purchase additional seats via the Customer Portal

To purchase additional seats:

  1. Log in to your HostGator Customer Portal.
  2. Click Email & Office in the left-hand menu, then select Google Workspace.

    Customer Portal - Google Workspace

  3. Click Add more users to add the additional seat.

    Customer Portal - Add More Users

  4. On the pop-up window, click the dropdown to select the number of users you want to add.

    Customer Portal - Google Workspace - Add More Users - Dropdown

  5. Check the amount that needs to be paid upfront and click BUY NOW.

    Google Workspace -  Buy Now

Step 2: Add the new users to your Google Admin console

After you have purchased additional seats, add them to the Google administrator console. To add users for whom you have purchased seats:

  1. Log into your Google Administrator Console with your admin account.
  2. Click the Users icon.

    Google Workspace icon

  3. Click on Add new user in the navigation bar.

    Google Workspace - Add New User Button

  4. In the new pop-up window, enter all the information for the user you wish to create. If you want to set a password for the user, click Set Password; otherwise, a temporary password will be generated.

    Google Workspace - Add New User

  5. Click the Add New User button in the lower right corner of the pop-up.
  6. A new pop-up window will appear, confirming the creation of the new Google Workspace seat.

    Google Workspace - Confirm user

  7. You can email the login details to the new user by clicking More Actions, selecting Email Login Info, and providing an email address where the new user can receive their login credentials.

    Google Workspace - Email Login Information

The new user can now log into Google Workspace services with the email address and password created for this new Google Workspace seat!

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