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G Suite Setup Part 1


Note: At this time, G Suite is only available for HostGator's Hatchling, Baby, and Business packages. All other hosting packages can utilize this service by purchasing directly from Google.

The set up process can be broken up into two quick parts, leaving you with more time to focus on the parts of your business that demand your attention. Part 1 will cover the following steps:

Bringing the power and innovation of Google to your business is now easier than ever with HostGator's integrated G Suite Dashboard, found within your very own Customer Portal. For information on how to purchase G Suite for your new or existing account, please refer to the following article:

To begin your G Suite setup, you will need to do so from within your Customer Portal. For information on how to login, please refer to the following article:

Step 1: Google Terms of Service

The first portion of the setup process focuses on providing you with the Google Terms of Service Agreement. After logging into your Billing Portal, please click on the Hosting tab. Then click the G Suite icon from your menu bar to navigate to your G Suite Dashboard.

As illustrated in the image below, you can view and accept the Google ToS by clicking on the associated link:

Note: The G Suite setup process will not progress until the Google Terms of Service is accepted. This step should be completed prior to domain verification and updating your domain's MX records.

When you click View and Accept Googles ToS you will be redirected to log into your Admin Console. To login, please use the Admin Email and password you chose when ordering as your login credentials.

Note: If you are already logged into another Google account, you will need to log out before logging into your G Suite account.

Step 2: Verify Your Domain

My Domain is Utilizing HostGator Name Servers

Domains using HostGator name servers will automatically be verified when adding this service to your account. This step can be overlooked as you will not need to manually verify your domain to utilize G Suite.

For additional information on how to point your DNS to HostGator, please see the following articles:

My Domain is NOT Utilizing HostGator Name Servers

For domains that are not using HostGator name servers, manual verification through your DNS provider can be used to verify your ownership of the domain. You will be provided a CNAME Value and Name, as illustrated in the image below.

Note: If you are using HostGator nameservers, we can directly assist you with creating the necessary DNS records if you contact us via phone or Live Chat.

The Alias is a unique, 12-character string that is automatically generated for you. This will go into the Name field of your DNS record, as illustrated below. The CNAME will go in the destination field of your record. The Value will begin with “gv-” and end with “.dv.googlhostgatored.com”. These entries are unique to your G Suite account and can also be found within your Google Admin console.

Note: The following example is based on the cPanel Advanced DNS Zone Editor and may not directly resemble your DNS providers management portal. For more direct support and instructions on creating CNAME records you may need to consult with your with your domain’s DNS hosting provider.

After you have completed the above steps, and allowed time for propagation, you may click the Check Verification Now button to determine if your domain name has been successfully verified. Once your domain has been verified you will see a green confirmation message.

Domain Verification Failure


Attempts to verify your domain's ownership will fail if the changes made are still propagating. Simply put, propagation is the projected length of time it takes for root name servers and cache records across the entire web to be updated with your website's DNS information. Because of propagation, Google may not detect the DNS changes made right away. For CNAMEs, this time frame is most commonly between 0 and 4 hours.

For additional information on propagation times for CNAME records, please refer to the following article:

If your records have fully propagated and you are still receiving the “Domain is not verified” message within your Customer Portal you can follow the steps below to verify the ownership via an HTML file.

Alternate Verification Method

Verifying your site with Google can be done in a number of different ways. If the above CNAME redirect did not verify your ownership of the domain as expected you can create an HTML file within File Manager as an alternative.

  1. Access your Webmaster Tools Home page.
  2. If HTML file upload is not visible on the Recommended Method tab, click the Alternate Methods tab.
  3. Select this HTML verification file to download the file provided by Google.
    • The name of the file will resemble the following example:
      • google-site-verification: google4ddabfacdb4f6795.html
  4. Leave the Google Admin console browser window open and upload the HTML file to the root folder of your domain's website.

How to Upload the HTML File to Your Web Root

Now that you have the Google HTML verification file you can upload it to your domain's document root directory. This will allow Google to verify your ownership of the domain and finalize the setup process. To upload the file through cPanel's File Manager, please do the following:

  1. Login to cPanel.
    • For additional information on how to log into cPanel please refer to the following article:
  2. Click on the File Manager icon within the Files section of cPanel.
  3. A new tab will open and you will be in the home directory by default. Double-Click public_html from either the sidebar or the file manager listing.
  4. Select Upload from the toolbar at the top of the page.
  5. Click Select File to browse your local computer or use the Drag and Drop to add the HTML verification file.
  1. Login to cPanel.
    • For additional information on how to log into cPanel please refer to the following article:
  2. Click on the File Manager icon within the Files section of cPanel.
  3. Select Web Root, then click Go.
  4. A new tab will open and you will be in the public_html directory by default. Select the Upload icon from the toolbar at the top of the page.
  5. Select the Choose File button to browse your local computer for the HTML verification file. 

Check Your HTML File Upload

To make sure the HTML file was uploaded correctly you can follow the steps below:

  1. Open a new browser tab or window.
  2. Go to the address of the uploaded file on your website. This address will be your site's URL including the filename, as illustrated here:
    Note: Be sure to replace your_domain.com with your actual domain name and your_filename.html with your actual filename.

If the file uploaded correctly, you'll see "google-site-verification." followed by the string of characters in the file you uploaded.

Complete Domain Verification

The final step in this verification method will be to return to your Google Admin console and instruct Google to search for the HTML file on your domain. The following steps will complete this process:

  1. Return to the verification instructions in your Google Admin console.
  2. Click the Verify button at the bottom of the page.

    This will prompt Google to search for the HTML file. Once the file is found, the service will be activated on the associated domain.

For additional information on how to manage and upload files via File Manager please refer to the following article:

Step 3: Setup DNS Records

My Domain is Using HostGator Name Servers

Domains using HostGator name servers will be given the option to update their DNS records from within their Customer Portal. For MX and SPF records this step is not automatic. If your business is not ready to enable this service right away, you may return to this page within your billing account at any time to update your MX records.

The following article will help assist you with changing your MX records in cPanel:

The SPF and CNAME records can be created or edited from the Advanced DNS Zone Editor in cPanel. More information on creating and editing DNS records can be found here:

The DNS records you will need to create are as follows:

Google MX Records

MX Records also referred to as MX Destinations, are entries in your domain’s DNS that route your email to a specific server. In order to take full advantage of the Google Applications suite, you will need to update these entries for your domain.

Note: G Suite requires MX record changes which will change the routing for ALL email addresses for that domain.
Name/Host/AliasTime to Live (TTL)Record TypePriorityValue/Answer/Destination
Blank or @3600MX1ASPMX.L.GOOGLE.COM.
Blank or @3600MX10ALT3.ASPMX.L.GOOGLE.COM.
Blank or @3600MX10ALT4.ASPMX.L.GOOGLE.COM.

In addition to the changes above, be sure to set your Email Routing to Remote Mail Exchanger after you have updated your MX records.

Google SPF Record

SPF records are used by your domain to prevent spam by using your authoritative DNS to define which servers are authorized to send mail on behalf of your domain. Servers that check incoming mail against your SPF record are able to immediately identify and discard email that is not sent from an authorized server.

To give Google servers authority to send mail on behalf of your domain you will need to create the following DNS record:

Name/Host/AliasTime to Live (TTL)Record TypeValue/Answer/Destination
Your domain or @3600TXTv=spf1 include:_spf.google.com ~all
Note: Without this SPF record, mail sent from your Google account using your domain may be marked as Spam or fail to deliver.

After allowing time for propagation your mail services will be directed to G Suite going forward. For additional information concerning propagation times please refer to the following article:

Optional Google CNAME Records

You may create subdomains to allow easy access of your G Suite services. Google recommends creating the following DNS entries:

Name/Host/AliasTime to Live (TTL)Record TypeValue/Answer/Destination

This will allow you to access your G Suite services via subdomains such as docs.example.com and sites.example.com.

Your domain and dashboard should now be ready to begin taking advantages of your G Suite services! For additional configuration and options available for setup from inside of your G Suite admin panel, please navigate to Part 2 of this tutorial: