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SiteLock Upgrades, Cancellations, and Support

 

The security of your website is very important to us. That’s why we’ve chosen SiteLock as our official website security partner to proactively protect websites from cyber threats.

This article is intended for customers who already have SiteLock and want to upgrade, cancel, or contact SiteLock support directly. If you don’t have a SiteLock plan to secure your website, use the link below to sign up and receive up to 80% off the retail price.

Upgrade or Downgrade SiteLock

To upgrade or downgrade your SiteLock package, follow the steps below:

  1. Log into your Billing Portal.
  2. Click Hosting from the left-hand side menu.
    Billing Portal Side Bar Menu
  3. Locate the hosting package, and click Manage.
    Billing Portal Hosting Overview
  4. In the Overview section, click Manage for SiteLock.
    Hosting Addons - SiteLock Focused
  5. On the next page, click Upgrade under Security Plan and across from the domain for which you wish to upgrade.
    SiteLock Management Page
  6. You will receive a message confirming the successful activation of your new SiteLock plan.

How to Cancel SiteLock

To cancel your SiteLock services, follow the steps below:

  1. Log into your Billing Portal.
  2. Click Hosting from the left-hand side menu.
    Billing Portal Side Bar
  3. Locate the hosting package, and click Manage.
    Hosting Packages on Account
  4. In the Overview section, click Manage for SiteLock.
    Hosting Addons - SiteLock Focused
  5. On the next page, click the Trash Can icon in the row for the domain for which you wish to cancel SiteLock.
    SiteLock Management - Cancel

HostGator Website Security Support

For additional questions, you can contact us any time. Our Website Security Consultants are available 24/7/365 to help via phone or live chat.

SiteLock Phone Support

You can reach our Website Security Consultants by phone at 855-426-0520.

Live Chat

To contact the HostGator Website Security department by live chat visit http://hostgator.com/ and click on Live Chat. You will be immediately connected to a HostGator Website Security Consultant.