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I Already Canceled My Hosting, Why Am I Being Contacted to Pay?

Did You Follow the Proper Cancellation Procedure?


To cancel your account, please go to How Do I Cancel My Account? or contact us via phone or Live Chat​ so we may assist in the proper cancellation of your HostGator services.

You will receive an email confirming we have received your cancellation request. If you do not get an email within 1 hour, we did not receive your cancellation request, and you will be held responsible for any charges as a result.

Once you know we have your request, please allow us 48 hours to verify your identity and close your account. (Watch your email for a reply if you had a typo or provided some inaccurate information.) Your account will remain active until you receive our second email confirming you were canceled successfully.

Did You Cancel Your Domain Registration?

Any domain names that you have registered with HostGator will remain active and renew themselves, per your billing method, on the domain name expiration date. If you wish to cancel the renewal on any domain name, please refer to this article.

You can also choose to renew your domain and hold it for later use or point it to any other web hosting account you may have by changing the name servers.

If you wish to remove an expired domain from your Customer Portal's Domain section, please reach out to us via phone or Live Chat so we can assist you.