Knowledge Base

Welcome to SiteLock - An Intro to SiteLock Account



The security of your website is essential to us. We've partnered with SiteLock, the global leader in website security, to help protect your site against cyber threats.

This article is intended for customers who have already purchased SiteLock and want to learn how to navigate their SiteLock Dashboard. Let's get started!

If you aren't a current SiteLock customer, be a security superhero! SiteLock provides automated malware removal, protects your brand's reputation, and defends your site from malicious attacks. Use the link below to learn more about signing up and protecting your website from cyber threats today.

Click the links below to learn more about a specific SiteLock dashboard feature:

An important note about the SiteLock service

SiteLock services will not work without proper configuration, specifically for SiteLock TrueShield and SiteLock TrueSpeed custom. You will need to activate your services within your SiteLock Dashboard as a first step board.

The following articles will help you activate SiteLock TrueShield and SiteLock TrueSpeed:

Logging in to your SiteLock Dashboard

Customer Portal
  1. Log in to your HostGator Customer Portal.
  2. Click the Websites tab, then click SETTINGS.

    Customer Portal Website Settings

  3. Click SECURITY.

    Customer Portal Security


    Customer Portal for Log Into Sitelock

Once you are logged into your SiteLock Dashboard, you will see a list of options on the left navigation menu. These options are Dashboard, Sites, Users, Settings, Account, Help, and Support. See the details below for an overview of each of these options.

SiteLock Main Dashboard Side Navigation


The Dashboard tab serves as a centralized hub for the status of your domains and website security products, including Max Risk ScoreBusiness Security Section Risk Score, Security Summary Report, Trust Seal, Product "Drill Down" Information, and Site Security Section.

SiteLock Main Dashboard
SiteLock Main Dashboard

Want to know more about the new SiteLock Dashboard? Please check out these support articles:

If you would only like to see the results for one specific domain, use the dropdown below Domain Statistics to select the specific domain.

SiteLock Main Dashboard Select Specific Domain

The following color-coded links (all domains view) and icons (single domain view) for each product/scan indicate the following:

  • Green Text / Green Check - Everything is in good condition
  • Yellow Text/ Yellow Exclamation Point - Something is pending (like a scan) or needs to be configured.
  • Red Text/ Red  X - Something failed, or malware/vulnerabilities were found.
  • Grey Text/ Gray  Arrow - Your service needs to be upgraded to use this feature.

This page displays all the current websites in your account that SiteLock is protecting and an option to add a site.

SiteLock Main Dashboard Sites

The colored dots to the left of the domain indicate the following:

  • Yellow - Site Compliance: provisional
  • Green - Site Compliance: verified  

This page displays a list of users who have access to your SiteLock Dashboard. As the owner, only you can change the users, domains, and account information. The other users on your account can only view the Dashboard site data, install the SiteLock Trust Seal, and open a support ticket via the Dashboard.

SiteLock Main Dashboard Users


The Settings page allows you to change your language and security settings and configure two-factor authentication, email subscription, notifications, and product settings.

SiteLock Main Dashboard Settings


This page shows messages and urgent alerts from SiteLock regarding the security and reputation of your business.

SiteLock Main Dashboard Messages


This page will allow you to update your account information, such as contact information for the primary account, or configure information individually for each domain.

SiteLock Main Dashboard Account


This is your go-to page if you need additional assistance navigating your Dashboard. It provides an overview of your Dashboard and information about your products.

SiteLock Main Dashboard Help


Use the Submit Ticket popup to select one of your SiteLock domains and provide a message.

The following section provides a brief overview of the basic features of your SiteLock Dashboard.

SiteLock Main Dashboard SiteLock Logo

Clicking the SiteLock logo in the top left will always bring you back to the main Dashboard page.

Deploy SiteLock Trust Seal

SiteLock Main Dashboard SiteLock Trust Seal

The SiteLock Trust Seal graphic is located to the left of the exclamation point icon. By clicking this icon, you will be redirected to a new page outlining how to set up and install your Trust Seal.

Download the Security Summary Report

SiteLock Main Dashboard SiteLock Download Security Summary Report

The Security Summary Report is located at the top left of your Dashboard. Download your security report at any time to see a current overview of your recent scans and their results.


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