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  5. Welcome to SiteLock - An Intro to SiteLock Account

Welcome to SiteLock - An Intro to SiteLock Account


The security of your website is very important to us. That’s why we’ve partnered with SiteLock, the global leader in website security, to help protect your site against cyber threats.

This article is intended for customers who already purchased SiteLock and want to learn how to navigate their SiteLock Dashboard. Let’s get started! If you aren’t a current SiteLock customer, use the link below to sign up and start protecting your website from cyber threats today.

Jump to a Specific SiteLock Dashboard Feature

An Important Note About SiteLock Service

SiteLock services will not work without proper configuration, specifically for SiteLock TrueShield and SiteLock TrueSpeed customers. As a first step, you will need to activate your services within your SiteLock Dashboard.

The following articles will help you activate SiteLock TrueShield and SiteLock TrueSpeed.

Logging Into Your SiteLock Dashboard

Customer Portal
  1. Log in to your Customer Portal.
  2. Click Hosting from the left-hand side menu.
    Billing Portal Menu with Hosting Selected
  3. Locate the hosting package in the listing and click Manage located under the primary domain.
    Billing Portal Manage Hosting Package
  4. In the Overview section, click the Manage button on the SiteLock card.
    Billing Portal SiteLock Card with Manage Button
  5. On the next page, click the Shield under Settings to access the SiteLock Dashboard.
    Billing Portal for SiteLock with Shield Icon to Access SiteLock Settings
  1. Log in to cPanel.
  2. Click on the SiteLock: Protect Your Site from Hackers icon in the Special Offers section.
  3. You will be redirected and prompted to log in to the Customer Portal. If you are already logged in to the Customer Portal, you will be redirected to the Customer Portal SiteLock page. 
  4. On the Customer Portal SiteLock page, click the Shield under Settings to access the SiteLock Dashboard.
    Billing Portal for SiteLock with Shield Icon to Access SiteLock Settings

Reseller Hosting
  • Directions on how to access SiteLock will be emailed to you when you sign-up.

Once you are logged into your SiteLock Dashboard, you will see a list of options on the left navigation menu. These options are Dashboard, Sites, Users, Settings, Account, Help, and Support. See the details below for an overview of each of these options.

SiteLock Main Dashboard Side Navigation


The Dashboard tab serves as a centralized hub for the status of your domains and website security products, including your website scanner, firewall results, and visitor statistics. On the main page, you’ll see when you log in. If you have multiple domains with SiteLock, the page will load an overview for All Domains.

SiteLock Main Dashboard

If you would only like to see the results for one specific domain, use the drop-down to your company name's right to select the specific domain.

SiteLock Main Dashboard Select Specific Domain

For details on a specific scan or product:

  • When viewing a single domain, click the circle with the associated label.
  • When viewing all domains, click on the scan/product link associated with any domain to view the specific detailed information.

The following color-coded links (all domains view) and icons (single domain view) for each product/scan indicates the following:

  • Green Text / Green Check - Everything is in good condition
  • Yellow Text/ Yellow Exclamation Point - Something is pending (like a scan) or needs to be configured.
  • Red Text/ Red  X - Something failed, or malware/vulnerabilities were found.
  • Grey Text/ Gray  Arrow - Your service needs to be upgraded to use this feature.

This page displays all the websites in your account that SiteLock is protecting.

SiteLock Main Dashboard Sites

The colored dots to the left of the domain indicate the following:

  • Yellow - Site Compliance: provisional
  • Green - Site Compliance: verified  

This page displays a list of users who have access to your SiteLock Dashboard. As the owner, only you can change the users, domains, and account information. The other users on your account can only view the Dashboard site data, install the SiteLock Trust Seal, and open a support ticket via the Dashboard.

SiteLock Main Dashboard Users


The Settings page allows you to change your security question, configure two-factor authentication, email subscription, notifications, and product settings.

SiteLock Main Dashboard Settings


This page will allow you to update your account information, such as contact information for the primary account, or configure information individually for each domain.

SiteLock Main Dashboard Account


This is your go-to page if you need additional assistance navigating your Dashboard. It provides an overview of your Dashboard and information about your products.

SiteLock Main Dashboard Help


Use the Submit Ticket popup to select one of your SiteLock domains and provide a message.

The following section provides a brief overview of the six basic features of your SiteLock Dashboard. These features are located to the right of the SiteLock logo at the top left.

Clicking the SiteLock logo in the top left will always bring you back to the main Dashboard page.

The left navigation will collapse by clicking the hamburger icon (three lines) to the left of the SiteLock logo, so only icons will display. Click it again to expand it.


The exclamation point icon will bring you to the compliance page. If you need to complete the setup for a specific product, you can click this icon for help.

Deploy SiteLock Trust Seal

The SiteLock Trust Seal graphic is located to the left of the exclamation point icon. By clicking this icon, you will be redirected to a new page outlining how to set up and install your Trust Seal.


The Notifications section will alert you to any SiteLock notifications you have. For example, if a scan finds malware on your website, you can see this alert in the Notification section. If you would like to receive alerts via email, turn on this functionality in Settings -> Email Subscription.

Download Security Summary Report

The Security Summary Report is located at the top left of your Dashboard. Download your security report at any time to see a current overview of your recent scans and their results.