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HostGator Customer Portal Preview


HostGator has developed a new Customer Portal with a billing and support system that allows you to manage everything related to your HostGator account. Please visit the Customer Portal Overview for more details.

Note: For your account's security purposes, only one admin user is allowed in your Customer Portal and cPanel. It does not have a feature that enables the creation of another user profile.

The Customer Portal and cPanel systems can be accessed individually. This way, you can give a web developer, friend, or associate access to your hosting control panel to build or update your website without giving them access to your billing information within the Customer Portal. Then you can reset the cPanel password when you no longer want them to have access.

This article will discuss the following topics about your Customer Portal.

Start Live Chat

Here at HostGator, we want you to be successful in your online business and enjoy your web hosting journey with us. If you require assistance, click the Start Live Chat icon at the top-right corner of your Customer Portal. This will launch a chat pop-up window at the bottom right section of your web browser. 

 Customer Portal - Start Live Chat

My Account

The My Account section provides more options for managing your account with HostGator. If you need to update your personal information, account settings, password, or PIN, or if you'd like to request a migration, click the My Account icon at the top-right corner of your Customer Portal, just beside the Start Live Button. 

Customer Portal - My Account

Please visit the following articles to learn how to manage your account within the Customer Portal.


Once you log into your Customer Portal, the default page you'll land on is the Dashboard. This section shows you the menu on the left pane, the first 3 hosting plans in your account, direct links to launch your control panel (cPanel, WHM, or Plesk) depending on your hosting plan, quick links, and a search bar.

Customer Portal - Dashboard

Please visit the following article for more information about your Dashboard.


The Hosting section is where you'll find all hosting plans in your HostGator account. Each hosting plan shows you its plan ID, type of hosting, and renewal date. It also gives you the option to manage it or go directly to its control panel (cPanel, WHM, or Plesk), except for the Optimized WordPress plan (this hosting plan has no cPanel).

Customer Portal - Hosting tab

Please refer to the following article to learn more about managing your hosting packages within the Customer Portal.


The Marketplace tab allows you to add and manage addons for your hosting package. It also includes the Related Services section, which offers professional design services and One-Click installs, and the Special Offers section, which offers Microsoft Add Credit and Google Ads Credit.

Customer Portal - Marketplace tab

Customer Portal - Related Services and Special Offers

Email & Office

The Email & Office tab displays the email accounts created under your HostGator account, and the Manage button to redirect you to your cPanel. You also have the option to avail the Google Workspace addon.

Customer Portal - Email & Office


All domain names purchased via HostGator or transferred to HostGator are found within the Domains tab of your Customer Portal. In this section, you can manage your domains and see their status and expiration dates.

HostGator Manage Domains

Please check out the following article for more information about domain management within your Customer Portal.


You can manage your billing profile within the Billing tab. Click the Billing tab and choose whether to view your billing history, current invoices, credit card(s) on file, PayPal Agreement information, and available credits in your HostGator account.

Billing History

Customer Portal - Billing History

Make a Payment

Customer Portal - Make a Payment

Credit Card(s)

Customer Portal - Credit Card(s)


Customer Portal - PayPal


Customer Portal - Credits

Please see the following articles for more information about the Billing tab.


The Support tab provides different support channels, such as the Live Chat option, knowledgebase articles, and HostGator contact information.

HostGator Customer Portal Support

Please see the following article for more information about the Support tab.

To learn more about the different features and navigation of your Customer Portal, please visit the following article series.