How to Fix Error After MultiPHP Update

This article explains how to resolve a WordPress issue similar to the one shown below:

The error will begin with:

This is followed by a file path in your cPanel directory and the following message:

This fix requires you to access File Manager and modify website files.

In this article, we will cover the following topics:

• How to Fix the "Missing MySQL Extension" Error ⤵
• Still Getting the "Missing MySQL Extension" Error? ⤵
• Frequently Asked Questions (FAQs) ⤵
• Related Articles ⤵
   

How to Fix the "Missing MySQL Extension" Error

Watch the video below to learn how to identify and fix the "Missing MySQL Extension" error.

1. Log in to your Customer Portal.
2. Go to Websites from the left navigation menu.
3. Click Manage Site next to the website you want to manage.

   
    

4. Navigate to the Files & Access tab.
5. Find the File Manager, then click the Manage button.

   
    

6. Open your website's document root. For this example, we'll use the public_html folder.

   

7. Locate the .htaccess file, right-click it, and select View.
8. Identify the old PHP handler entries in the file. They will look similar to the examples shown below and should be removed.

   The old PHP handler you'll want to remove will look similar to one of these:

   # Use PHP81 as default AddHandler application/x-httpd-php81 .php <IfModule mod_suphp.c> suPHP_ConfigPath /opt/php71/lib </IfModule>

   or

   #Use PHPedge as default AddHandler application/x-httpd-php-edge .php <IfModule mod_suphp.c> suPHP_ConfigPath /opt/phpedge/lib </IfModule>

   If you do not see either of these old PHP handler entries in your .htaccess file, try checking other .htaccess outside the public_html by clicking the Up One Level link in the top menu.

   

   The PHP handler you want to keep will look like the one below. You will notice that it says "cPanel-generated handler, do not edit," created by the MultiPHP Manager.

   # php -- BEGIN cPanel-generated handler, do not edit # Set the “ea-php81” package as the default “PHP” programming language. <IfModule mime_module> AddHandler application/x-httpd-ea-php81 .php .php81 .phtml </IfModule> # php -- END cPanel-generated handler, do not edit

   These PHP handlers conflicts with each other, which can cause your site to display this error. You will need to remove the old PHP handler so the MultiPHP handler code will take effect instead.

9. Before making any changes, create a backup of the .htaccess file:
   1. Locate the .htaccess file.

      
       

   2. Right-click it and select Copy.
   3. The pop-up window will provide the beginning of where to store the backup. Enter the file name so that it reads /public_html/.htaccess.bak, then click Copy File(s).

      
       

   4. You'll see the backup file, .htaccess.bak, in the public_html directory
10. Right-click the .htaccess and select Edit.

    
     

11. When prompted, click Edit to open the editor.

    
     

12. Do the necessary updates. To disable the PHP handler you don't want, add a "#" at the beginning of each line, as shown in the example below.
    #Use PHPedge as default #AddHandler application/x-httpd-php-edge .php #IfModule mod_suphp.c> # suPHP_ConfigPath /opt/phpedge/lib #/IfModule>

    There may be more than one old PHP handler entry in your .htaccess file. Continue adding "#" to any additional entries. You should only have one entry that begins and ends with:

    # php -- BEGIN cPanel-generated handler, do not edit # php -- END cPanel-generated handler, do not edit
13. Click Save Changes in the upper right-hand corner.

    
     

14. Click Close to exit the editor.
15. Visit your website and verify that the error has been resolved.

Still Getting the "Missing MySQL Extension" Error?

It is possible to have multiple .htaccess files that you may need to edit. If the error persists after editing the .htaccess file in the public_html directory, check your root directory for additional .htaccess files.

1. Navigate to the root directory by clicking on the top folder in the left-hand panel that starts with (/home#/user), where the user is your cPanel username.

   
    

2. Scroll down the right-hand panel until you locate another .htaccess file. Any .htaccess file with a string of numbers or characters is disabled and disregarded.
3. Open the .htaccess file and check if there is an old PHP handler. Continue with the rest of the steps as discussed above.
4. Once done, reload your website.

If the error is still there, go to your cPanel's MultiPHP Manager and select your website name. Then, set your PHP version to inherit from the dropdown menu.

Frequently Asked Questions (FAQs)

What is the easiest way of viewing and updating the PHP version of my website?

cPanel includes MultiPHP Manager, which allows you to view and update your websites' PHP versions. For more information, refer to: What Version of PHP Are You Using? 

Where is my File Manager?

All website files are stored inside your File Manager. To learn how to access your File Manager, please visit this article: How to Navigate Through File Manager.

How can I edit files in the File Manager?

Your website files can be created, modified, or removed from your File Manager. Please visit the article, How to Create, Edit, or Delete Files in File Manager, for detailed instructions on managing your website files.

I completed the steps above, but my site now displays a different error (403, 404, or 500). How do I resolve it?

There are many reasons why your website may display an error page. Troubleshooting depends on the error page code (403, 404, 500, etc.) you are seeing. Please visit these helpful articles for more information on error page codes and how to resolve them.

• 403 Forbidden or No Permission to Access
• 404 Error Page
• 500 Internal Server Error Help
• Error Page Codes

Related Articles

• Default files .htaccess and php.ini
• How Do I Update the PHP Version on My Site (How to Fix "Missing MySQL Extension" Error is in this article as well)
• What is php.ini?