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How to Fix Error After MultiPHP Update

This article will discuss the workaround for your WordPress website if you encounter an issue similar to this one:

Missing MySQL Extension Error

Important Note:

This workaround will work if you previously used the PHP Selector to manage the PHP version for your site, then recently used the new MultiPHP Manager to update the PHP.

How To Fix "Missing MySQL Extension" Error

This error can be fixed by following the steps in the video below, and we've included a synopsis of the steps.

Here are the steps outlined in the video guide above.

You may find some links below that will take you directly to your cPanel provided that the following conditions are met:
  • You are logged into your Customer Portal. You can also log in after clicking the link.
  • The hosting package you are attempting to access is either Shared or Cloud. The link will only work for the first type of this package listed in the billing account.
  1. Log into cPanel.
  2. Locate and select File Manager.
  3. Locate and open the public_html folder.
    The public_html is the document root for your primary domain, which is why we're using it for this example. If you are doing this for a Subdomain or an Addon domain, you will want to go to the document root of that domain instead.
  4. Locate the .htaccess file, right-click on it, and select View.

    How to Locate your .htaccess File

    Here is a video guide to assist you in locating and editing your .htaccess file.

    The steps in the video are outlined below.

    To access the .htaccess file:

    1. Log into cPanel.
    2. In the Files section, click on the File Manager to open. 

      HostGator cPanel - File Manager

    3. To display the .htaccess file, click Settings in the upper right-hand corner.
    4. Make sure the Show Hidden Files (dotfiles) is checked.
    5. Click Save. This will refresh the page and all files starting with a "." (dot) will be displayed.

      HostGator - cPanel - File Manager - Show Hidden Files

    6. Click Save.
    7. You can now select your domain's document root. For this example, we will use the public_html folder.
    8. Inside your public_html, look for the .htaccess file. You may need to scroll your cursor a little bit to find it. 
  5. In your .htaccess, you should see two entries for PHP handlers. First, you'll have to identify the one that needs to be removed.

    The old PHP handler you'll want to remove will look similar to one of these:

    # Use PHP71 as default
    AddHandler application/x-httpd-php71 .php
    <IfModule mod_suphp.c>
        suPHP_ConfigPath /opt/php71/lib
    #Use PHPedge as default
    AddHandler application/x-httpd-php-edge .php
    <IfModule mod_suphp.c>
        suPHP_ConfigPath /opt/phpedge/lib

    The one you want to keep will look like the one below. You will notice that it says "cPanel-generated handler, do not edit" in it as it was previously created by the MultiPHP Manager.

    # php -- BEGIN cPanel-generated handler, do not edit
    # Set the “ea-php73” package as the default “PHP” programming language.
    <IfModule mime_module>
      AddHandler application/x-httpd-ea-php73 .php .php7 .phtml
    # php -- END cPanel-generated handler, do not edit

    These PHP handlers are conflicting with each other that is why your site is showing an error. You will need to remove the old PHP handler so the .htaccess will read the MultiPHP handler code instead.

  6. Once you've identified these PHP handlers, create a backup of your .htaccess file before making any changes.

    How to Create a Backup of the .htaccess

    HostGator strongly recommends creating a backup of the .htaccess file before making any changes to it. Below are the steps on how to create a backup of your .htccess.

    1. In your directory, locate the .htaccess file.
    2. Right-click on it and select Copy.
    3. In the pop-up, it will provide the beginning of the path of where to store the backup. It will begin with /public_html, and you'll fill in the rest so that it reads /public_html/.htaccess.bak, then click Copy File(s).
    4. Now you'll see the backup file in the main window named .htaccess.bak. You can always restore this by removing the .bak extension.
  7. Right-click on the .htaccess and click Edit.

    How to Edit your .htaccess File

    To edit the .htaccess File:

    1. Right-click on the .htaccess file and click Edit from the menu. Alternatively, you can click on the .htaccess file and then click on the Edit icon at the top of the page.

      HostGator -  cPanel - File Manager - .htaccess File - Edit

    2. A dialogue box may appear asking you about encoding. Just click Edit to continue. The editor will open in a new window.

      HostGator - cPanel - File Manager - .htaccess File - Edit Confirmation Prompt

    3. Do the necessary edits. 

      HostGator - cPanel - File Manager - .htaccess File - Edit Code

    4. Click Save Changes in the upper right-hand corner when done.

      HostGator - cPanel - File Manager - .htaccess File - Save Changes

  8. To disable the PHP handler that you don't want, you can simply add a "#" at the beginning of each line, as we've done in the example below.
    #Use PHPedge as default
    #AddHandler application/x-httpd-php-edge .php
    #IfModule mod_suphp.c>
    #   suPHP_ConfigPath /opt/phpedge/lib
    Note: There may be more than one old PHP Handler entry in your .htaccess file. Repeat Step #8 for any additional entries. You should only have one entry that begins and ends with:
    # php -- BEGIN cPanel-generated handler, do not edit
    # php -- END cPanel-generated handler, do not edit
  9. Click Save Changes and then Close to exit the editor.
  10. Pull up your site to check if the error is already gone.
If the instructions above do not work and your site is still displaying an error, please try and continue with these steps.
  • Search for the .htaccess file outside your website's document root. This is the first .htaccess you saw when you opened the File Manager and before you clicked the public_html folder in Step 3 ⤴.
  • Go ahead and open that .htaccess. Check if there is an old PHP handler in there as shown in Step 5. If there is, disable it by adding a # as shown in Step #8 ⤴. Pull up your site again to check.
  • If the error is still there, go to your cPanel's MultiPHP Manager, and select your website name. Then, set your PHP version to inherit from the dropdown menu.

Related Topics

Is There a Way To View and Update PHP Versions Without Going Through the File Manager?

The cPanel has a MultiPHP Manager that allows you to view and update your websites’ PHP versions. Please refer to this article to know more about this feature: What Version of PHP Are You Using?

We have also created a video guide about the use of the MultiPHP Manager for you. Just click this link to go directly to your cPanel’s MultiPHP Manager.

Where is My File Manager?

All website contents or files are stored inside your File Manager. To learn how to access your File Manager, please visit this article: How to Navigate Through File Manager.

How Do I Edit My Files Inside the File Manager?

Your website files can be manually created, modified, or removed from your File Manager. Please visit the article, How to Create/Edit/Delete a File Using the File Manager, for the details instructions on how to manage your website files inside the File Manager.

Additional References

Still having errors or need additional assistance? HostGator's support is here to help, just reach out to us via phone or Live Chat!