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How To Configure SSL To Work With SiteLock CDN

One of the common issues with an SSL is when it conflicts with SiteLock’s firewall. To install a site’s SSL onto the SiteLock’s firewall, please follow these steps.

Step 1 - Locate the Certificate (.crt) and Private Key (keys) files from the File Manager

  1. Log into the Customer Portal.
  2. From the Dashboard, locate the hosting package where the SSL should be installed.
  3. Click File Manager from the Control Panel list of options.

    Customer Portal - File Manager

  4. On the left-hand menu of the File Manager, select the ssl directory.


  5. Click on the certs folder.

    File Manager- certs folder

  6. The folder will display a list of certificates and cache files. Search for the most recent certificate file (.crt).
    Note: Please make sure to look for the file with the .crt filename and NOT the .crt.cache file.
  7. Double click the most recent certificate file (.crt) to save it. Please take note of the file’s Last Modified date.

    Last Modified Date

  8. Since it is an executable file, you will get a notification asking you to keep or discard it. Select Keep. Please make sure to keep only the executable files that will not harm your computer. Note where this file is being saved on your computer.


  9. Once the certificate is saved on your computer, click Up One Level to go back to the previous folder.

  10. Click the keys folder.

    File Manager - keys folder

  11. From the list of files, select the key file with the same date as the .crt file installed earlier. Double-click to save the file. Note where the file is being saved on your computer.

    File Manager - keys File

  12. Exit the File Manager.

Step 2 - Install the Certificate in SiteLock Dashboard

  1. Go back to the Customer Portal’s Dashboard.
  2. Under the hosting package you selected earlier, click SiteLock Security from the Manage list of options.

    Customer Portal - SItelock Security

  3. Locate your domain name and click the Settings icon.

    SiteLock Settings

  4. In the SiteLock Dashboard, click Settings from the left-hand menu.

    Dashboard Settings

  5. Under the Security Settings panel, select Trueshield Settings.

    Trueshield Settings

  6. In the Trueshield Settings, scroll a little bit down and look for the SSL Configuration Status section.

    SSL Configuration Status

  7. If an SSL is already installed, it will show two buttons - Remove SSL Certificate and Replace Certificate. If there is no SSL, it will display the Upload Certificate button. Choose Replace Certificate if the SSL is already out of date or Upload Certificate if no SSL is installed.
  8. You will then be redirected to another page where you’ll be asked to upload a certificate file. Upload the .crt file. This is the first file you saved above.

    Certificate File

    Note: If the Choose File button did not work, drag and drop your .crt file from your computer to the Certificate box.
  9. Once uploaded, the Private Key and Passphrase fields will appear. Drag and drop the .key file to the second box. This is the second file that you saved above. Leave the Passphrase field empty.

    Private Key

  10. Hit Submit.
  11. A confirmation prompt will appear, notifying you of the successful upload.

    Confirmation Prompt

    The site should now be able to route SSL traffic through the SiteLock firewall.