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  • GDPR: What You Need to Know and How HostGator Helps You Comply

    Monday, April 30, 2018 by
    Businesses, large and small, are in the midst of preparing for compliance with the European Union’s (EU) new data privacy laws: The General Data Protection Regulation, or the GDPR, which will go into effect on May 25, 2018. The GDPR is very broad in scope and can apply to businesses both in and outside of the EU. Businesses that don’t comply with the GDPR could face heavy fines. Here’s some information about GDPR. (Note: you should also consult your own legal counsel to determine if you are subject to the requirements of GDPR.)  

    What is GDPR?

    GDPR is short for the General Data Protection Regulation that goes into effect on May 25, 2018. It was passed by European lawmakers to create a harmonized data privacy law across all the EU member states. Its purpose is to:
    • support privacy as a fundamental human right;
    • require companies that handle personal data to be accountable for managing that data appropriately; and
    • give individuals rights over how their personal data is processed or otherwise used.
     

    What is personal data?

    In a nutshell, GDPR defines personal data as “any information relating to an identified or identifiable natural person.” Ok, so what does that mean? In addition to the kinds of information you might think about – name, address, email address, financial information, contact information, identification numbers, etc., personal data can also include information related to your digital life, like an IP address, geolocation, browsing history, cookies, or other digital identifiers. It also could mean information about a person, including their physical, mental, social, economic or cultural identities. Therefore, if information can be traced back to or related in some way to an identifiable person, it is highly likely to be considered “personal data” under the GDPR. You can find out more about the GDPR here.  

    What rights does the GDPR provide to individuals?

    There are several rights an individual may exercise under the GDPR, including:
    • Right of access: Individuals can ask for a copy of the personal data retained about them and an explanation of how it is being used.
    • Right to rectification: Individuals have the right to correct, revise or remove any of the personal data retained about them at any time.
    • Right to be forgotten: Individuals can ask to delete their personal data.
    • Right to restrict processing: If an individual believes, for example, that their personal data is inaccurate or collected unlawfully, the individual may request limited use of their personal data.
    • Right of portability: Individuals have the right to receive their personal data in a structured, commonly used and machine-readable format.
    • Right to object: Where an individual decides that they no longer wish to allow their personal data to be included in analytics or to receive direct marketing emails or other personalized (targeted) marketing content at any time, the individual may opt out of use of their data for these purposes.
    Please note that these rights are not absolute, and limitations/exceptions may apply in some cases.  

    What is HostGator doing to comply with the GDPR?

    If you exercise any of these rights as an individual HostGator customer or representative of a HostGator customer, HostGator will respond in accordance with our Privacy Policy. The HostGator explains what information we collect about you as a HostGator customer and how your personal data may be used or shared by HostGator. We suggest that you review how this applies to you. Note that we will be updating our privacy policy to align with GDPR. No worries, though, we’ll send all users a notice letting you know that it will be changing, so you’ll know what to expect. Where required, we will also support you, as a HostGator customer, in fulfilling GDPR related data subject requests you receive from your contacts. Also, from May 25th, we will not publish the personal data of domain name registrants located in the EU in the WHOIS. This is to ensure our WHOIS output is compliant with the GDPR. However, access to personal data of domain name registrants may be granted when such access is necessary for technical reasons such as for the facilitation of transfers, or for law enforcement when it is legally entitled to such access.  

    “Controllers” and “Processors”

    Generally speaking, there are two types of parties that have a responsibility regarding the handling of data: the “controller” and the “processor.” It is important to determine if you are acting as a controller or a processor and understand your responsibilities accordingly. A “controller” determines the purposes and means of the use of personal data. A “processor” on the other hand, only acts on the instructions of the “controller” and processes personal data on their behalf. So, what does this mean? HostGator can be either a “controller” or a “processor” depending on the data processing activities that are being performed. Usually, HostGator is a controller in relation to the personal data that you provide to us as a customer. In certain circumstances, you are acting as the controller, for example, when you decide what information from your contacts or subscribers is uploaded or transferred into your HostGator account.  

    How does the GDPR affect my business?

    Individuals, companies, or businesses that have a presence in the EU or, if no presence, offer goods or services to, or monitor the behavior of, individuals in the EU need to comply with this law. We are reviewing and updating, as necessary, our agreements with you and with our subcontractors (to include the necessary GDPR terms), as well as notices, policies and internal processes, features, and templates to assure our compliance and help you achieve compliance. Please consult with your own legal counsel about whether GDPR applies to you and your business and what actions you need to take to ensure that you comply with the GDPR.  

    What do I need to do differently to comply with GDPR?

    If the GDPR applies to you, there are various obligations you will need to comply with in order to continue doing business with your customers from the EU. Luckily, not all of these obligations are new, so you should be complying with some of them already. The most important differences in this context are as follows:
    • More information about your use of personal data must be communicated to your customers. You should make sure that your privacy notices/policies are updated to reflect the new requirements of the GDPR, including setting out the purposes of your processing personal data, how long you are retaining such data, and what legal basis for use of personal data are you relying on. As a customer of %%Brand%%, your agreement to our Terms of Service requires you to lawfully obtain and process personal data appropriately, including that of EU Individuals as part of the GDPR.
    • You should determine the legal basis for your use of personal data: If you are relying on consent to use your customers’ data you should ensure that the consent you have meets the new requirements of the GDPR . Please note that sending marketing emails or showing promotional content in any form to your customers may require, in certain circumstances, prior opt-in consent from them. As a reminder, you have already agreed through acceptance of our terms of service to lawfully obtain and process all personal data appropriately and have attested that you have permission to expose your customers to promotional content.
    • You will also need to comply with the rights provided to individuals by the GDPR. See section above “What rights does the GDPR provide to individuals?” for details.
    You should consult with your legal counsel on the above and your other obligations under GDPR.  

    What if you have more questions about GDPR?

    If you have specific questions about GDPR, please, contact Support.  

    Other changes

    The rules contained in the EU Directive on Privacy and Electronic Communications is under review and we are expecting a new ePrivacy Regulation to be finalized soon. Once these new rules are finalized, we will be reviewing our forms and features again to provide our customers with the necessary tools to achieve compliance. NOTE: The information included on this page is meant to guide you through the process of understanding GDPR and is not a substitute for legal advice. Find more information on the GDPR website.
  • What are the Differences Between the HostGator Customer Portal and cPanel?

    Monday, March 5, 2018 by
    HostGator Customer Portal You may have heard by now, or even noticed that the HostGator Customer Portal is changing both its look and its navigation! While this new experience will bring enhanced features, your favorite functionalities will still be accessible. With this update you can expect a simplified navigation, mobile-friendly design, advanced hosting dashboard and a smooth cPanel integration. These exciting improvements will make managing your hosting account easier than ever! In an effort to continue making web hosting accessible to both first-timers and web pros, below we will dive into the features of the Customer Portal and Customer Panel - and the differences between the two. HostGator Customer Portal versus cPanel

    Features of your Customer Portal

    The customer portal gives you complete management of your hosting account. You can:
    • Pay your invoices
    • Change your contact information
    • Add hosting plans
    • Manage your billing preferences
    You will also get easy access to our hundreds of support articles as well as access to our 24/7 Live Support. The Customer Portal also provides a gateway to your cPanel.  

    Features of your cPanel

    Your Control Panel (or cPanel) gives you complete management of your website. Within the cPanel you can:
    • Upload files to your website
    • Check your email
    • Add a domain to your hosting account
    • Create a FTP account
    • View website statistics
    • Install plugins and themes
    The new update to HostGator's Customer Portal will provide a seamless transition between the two platforms. You will only have to sign in once to access everything you need to manage your website! We will be switching all accounts over to the new Portal experience in the coming weeks. If you have any questions about the changes please contact our Live Support via chat or (866) 964-2867.
  • Our Top Blogs of the Year

    Monday, December 18, 2017 by
    top blogs 2018

    HostGator's Most Popular Blog Posts of 2017

    It’s the end of the year… that special time we spend spreading holiday cheer with friends and family, reflecting on cherished memories from another year gone by, and, of course, reading “Best of 2017” round up blog posts online. Here’s our list of HostGator’s top blog posts of 2017. Enjoy! Tips for Choosing Best Domain Name

    #10  10 Tips to Choose the Best Domain Name 

    For domain names, as in real estate, having the right address can make all the difference. Before visitors see your site layout, content, and branding, your domain name is the first impression they have. Whoa, that’s a lot of pressure! Fortunately, these ten tips for picking your domain name should ease the process. Keep reading... Best WordPress Blogs

    #9  25 Best WordPress Blogs to Follow

    As intuitive as WordPress is, for anyone using it, it’s useful to have more information on the possibilities available on the platform and the resources out there you can take advantage of. For that reason, a number of WordPress blogs have risen to prominence that all provide a wealth of useful information on how to get the most out of the popular platform. Keep reading... How much RAM CPU do I need for my website

    #8  How Much RAM and CPU Does Your Website Need?

    When you select a hosting environment, many of the hardware components will be the same, but if you run a larger site, then you’re going to need to focus on the scalability of the server resources. Here are the common hardware specifications you’ll need to look for when choosing a web host, including the amount of RAM and CPU you’ll need. Keep reading... Changing Name Servers

    #7  Do You Need to Transfer Your Domain or Change Your Name Servers? 

    When you own a domain there’s a lot of things you’ll be able to do with it, beyond building a website on the domain. Naturally, talking about domain name transfers and name servers can get a bit technical and overwhelming, so we bring the process down from the clouds for you.

    Keep reading... How to sell a website

    #6  Want To Sell Your Website? Prep It With These 6 Steps

    People sell websites for a variety of reasons, but they don’t always know where to start. We walk you through the process of selling your website. The more prep work you do, the smoother the sales process will be, and you’ll also improve the chances of selling your site for a larger payment. Keep reading... cPanel guide

    #5  The Beginner’s Guide to Understanding cPanel

    cPanel can be used to accomplish a lot of website-related tasks. Uploading files, creating a domain email address, adding more domains to your hosting account, and installing WordPress can all be done in your cPanel. We dive into cPanel and walk you through accomplishing a variety of hosting related tasks. Keep reading... Gaming Server Hosting

    #4  The Ultimate Guide to Dedicated Gaming Servers

    A lot of gaming servers end up being limited. Instead of playing the kind of game you want to play, you’re stuck playing in the customized environment that’s required for massive server play. Sometimes you just want a little more customization and control over your gaming environment. This is where dedicated gaming servers come in. Keep reading... How to speed up your website

    #3  7 Ways to Speed Up Your Website

    As average internet connection speeds increase around the world, web users are becoming less and less tolerant of slow load times.  At the same time, Google has stated unequivocally that it prefers to reward fast sites with higher positions in the natural search results. To take advantage of these dual benefits, you need to make site speed a priority on your site.

    Keep reading... How to start online store

    #2  Building an eCommerce Website, Step by Step

    Local retail shops, DIY craft makers, and even bloggers are starting to sell their merchandise and services online. What separates the successes from the failures? Among other things, a strategy and a good website. Without these, you may be setting your e-commerce site up for failure.

    Keep reading...

    Protect your website from hacker

    #1  7 Easy Steps that Protect Your Website From Hackers

    As a website owner, is there anything more terrifying than the thought of seeing all of your work altered or entirely wiped out by a nefarious hacker? You’ve worked hard on your website (and your brand) – so take the time to protect it with these seven easy steps will help keep your website safe. Keep reading... Thank you for reading the HostGator blog! We wish you a happy holiday and a merry new year!
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