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Knowledge Base

Where Do I Login to My cPanel (Control Panel)?

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HostGator offers a variety of hosting solutions to fit different needs. Our plans have different control panels, but your Welcome email always contains the information you need to access your panel.

This article discusses the following topics:


Login details in your Welcome email

Every HostGator customer receives a Welcome email when signing up for a new hosting package. The Welcome email includes all the information required to access and manage your account, including your login information and a link to your control panel.

You may always contact us via phone or chat to request that we resend your Welcome email.

The login information in your Welcome email provides direct access to your panel and is customized with your unique login information, including username, password, and control panel link.


Logging in directly

The fastest way to get to your control panel is to log in directly.


Access via the HostGator Customer Portal (Single Sign-On)

Shared customers (with Hatchling, Baby, or Business plans) may log in to their control panel directly or via the HostGator Customer Portal. Our Single Sign-On (SSO) service allows navigation through the cPanel and the billing account by logging in with your billing information at https://portal.hostgator.com.

For more information, see the following article.

Only Shared and Cloud packages' cPanels can currently be accessed through Single Sign-On. Reseller, VPS, and Dedicated Server cPanels (and any Plesk panel) cannot currently be accessed through Single Sign-On and can only be accessed directly.


Frequently Asked Questions

Why don't you have a universal login?

HostGator has a wide variety of offerings, meaning that different hosting types have different ways to log in. For example, Shared hosting uses cPanel, but Windows hosting uses Plesk. Other companies may only offer one solution, but since HostGator offers many solutions, how you log in depends on which product you purchase.

Shared packages may, of course, be accessed through our Single Sign-On initiative.


Why do the Customer Portal and the Control Panel have different usernames and passwords?

Many of our customers have a web designer who manages or updates their site. Having a separate login for the control panel allows a designer or administrator access to your site while keeping financial and billing information secure.

Need further assistance? Please contact us via phone or chat for further assistance.

 

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