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Manage DNS Zones in WHM


You can manage DNS zones under DNS Functions in WHM (Web Host Manager). This area is for advanced users only, so please feel welcome to request any DNS zone changes by contacting us via phone or Live Chat.

Understanding DNS Zones

The function of your name servers is to locate the server and the correct DNS zone to get the following information:

  • A Record - It points your domain or subdomain to an IP address (e.g., mydomain.com -> 123.456.78.9 (IP address))
  • CNAME Record - This points your domain or subdomain to another domain name (e.g., www.domain.com -> domain.com)
  • MX Records - They control where your emails are received. If you want your mail hosted on another server, this is what you will need to change (e.g., domain.com -> server. ext).
  • NS Records - These must match the name servers you are using.

How To Change NS Records When Using Private Name Servers

Note: The instructions below are for Reseller, VPS, and Dedicated hosting only.

If you are using private name servers and would like to change your NS records, follow the steps below.

  1. Log in to WHM.
  2. In the left menu, search for DNS Functions.

    DNS Functions

  3. Click Edit DNS Zone.

    Edit DNS Zone section

  4. Select your domain name, then click on the Edit button.

    Edit Domain DNS Zone

  5. Look to the right of SOA and replace the name server with your primary private name server (be sure to include the trailing dot for ns1).

    Private Nameserver

  6. Look to the right of NS and replace each name server with your private name servers (be sure to include each trailing dot for ns1 and ns2).

    WHM Private Nameserver

  7. Scroll down and click the Save button.

How To Change the MX Records in WHM

To point the MX records to either a remote or local server:

  1. Log in to WHM.
  2. Under the DNS Functions section, click Edit MX Entry.

    WHM MX Entry

  3. Select the domain you wish to update, then click Edit.

    Edt MX Entry WHM

  4. Select the email delivery method – Local, Backup, or Remote Mail Exchangers. Please review the article Rules for Local, Backup, and Remote.

    WHM edit MX entry

  5. Enter your preferred MX destination (MX records). Please visit this article to know more about MX records.

    WHM - Enter MX Destination

  6. Once done, click Save.

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