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Manage DNS Zones


You can manage DNS zones under DNS Functions in WHM (Web Host Manager). This area is for advanced users only, so please feel welcome to request any DNS zone changes by contacting us via phone or Live Chat.

Understanding DNS Zones

The function of your name servers is to locate the server and the correct DNS zone to get the following information:

  • A Record - points your domain or subdomain to an IP address (e.g., mydomain.com -> IP address)
  • CNAME Record - points your domain or subdomain to another domain name (e.g., www.domain.com -> domain.com)
  • MX Records - control where your emails are received. If you want your mail hosted on another server, this is what you will need to change (e.g., domain.com -> server. ext).
  • NS Records - must match the name servers you are using.

How to Change NS Records When Using Private Name Servers

Note: For Reseller, VPS, and Dedicated servers only.

If you are using private name servers and you would like to change your NS Records

  1. Log in to WHM.
  2. In the left menu, expand DNS Functions.

    DNS Functions

  3. Click Edit DNS Zone.

    Edit DNS Zone section

  4. Select your domain name from the listed click the Edit button.

    Edit Domain DNS Zone

  5. Look to the right of SOA and replace the name server with your primary private name server (be sure to include the trailing dot for ns1).

    Private Nameserver

  6. Look to the right of NS and replace each name server with your private name servers (be sure to include each trailing dot for ns1 and ns2).
    WHM Private Nameserver
  7. Scroll down and click the Save button.

How to Change the MX Records

Note: The MX Records will require your domain to be on a special remote server list.

To point the MX records to either a remote or local server, you can do the following:

  1. Log in to WHM.
  2. In the left menu, expand DNS Functions.

    WHM DNS Functions

  3. Click Edit MX Entry.

    WHM MX Entry

  4. Select the domain name to which you would like to make changes and click Edit.

    Edt MX Entry WHM

  5. Select either Local, Backup or, Remote Mail Exchangers.
  6. Once you have selected where the MX Records will be pointed, click Save.
In cPanel
  1. Log in to cPanel.
  2. Under Mail, click on MX Entry.cPanel MX Entry
  3. Select either Local or Remote Mail Exchangers.

    cPanel edit MX record

  4. Click Change to complete the update.

Related Articles:

What is WHM (Web Host Manager)?

DNS Testing and Troubleshooting Guide