Local, Backup, and Remote Mail Exchanger
This setting tells HostGator how to handle your incoming emails. We recommend using Automatically Detect Configuration. However, we sometimes need to change this setting to make all emails arrive.
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Please click the links below to set up the Email Delivery Method (Email Routing).
How to set up Email Delivery Method (Email Routing) in cPanel
You may find some links below that will redirect you to your cPanel and its features, provided that the following conditions are met:
- You are logged into your Customer Portal. You can also log in after clicking the link.
- The hosting package you are attempting to access is either Shared or Cloud.
- Log in to cPanel.
- Click the Email Routing icon on the Email section.
- Select your domain name from the dropdown menu.
- Set the correct email route.
- Local Mail Exchanger - Use this to point your emails to your HostGator server.
- Backup Mail Exchanger
- Shared and Reseller: This setting is incompatible with our shared servers; use Automatically Detect Configuration instead.
- Remote Mail Exchanger - Use this to point your emails to a different email service or server.
- Click the Change button and test your email.
How to set up Email Delivery Method (Email Routing) in WHM
- Log in to WHM
- Look for the Account Information section. The quickest way is by typing the keyword on the Search box on the left-side panel.
Alternatively, you can use the Seach box at the top. - Select the List Accounts.
- Click on the cPanel icon beside the domain name you wish to update.
- In cPanel's Email section, click on Email Routing.
- Set the correct email route.
Local Mail Exchanger - Use this to point your emails to your HostGator server.
- Backup Mail Exchanger
- VPS and Dedicated: A Backup Mail Exchanger with a VPS or Dedicated Server requires the cPanel to be specifically configured to function, which may allow spam to bypass filters* and that only includes limited support**.
- Remote Mail Exchanger - Use this to point your emails to a different email service or server.
- Backup Mail Exchanger
Notes:
- A Backup MX Exchanger without significant Exim reconfiguration or an external filtering service may allow it to be used as an unfiltered and whitelisted relay to deliver spam to your primary server.
- We will set up a relay to use an external mail filtering service or Backup MX service and provide a quote for installing plugins for cPanel. However, we do not support relay whitelisting, secondary MX setups after configuration, or custom Exim configurations.
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