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Local, Backup, and Remote Mail Exchanger

This is a setting that tells HostGator how-to handle your incoming emails. We recommend using Automatically Detect Configuration. However, we sometimes need to change this setting to make all emails arrive.


How-to Set Up Email Delivery Method (Email Routing) in cPanel

You may find some links below that will redirect you to your cPanel and its features provided that the following conditions are met:
  • You are logged into your Customer Portal. You can also log in after clicking the link.
  • The hosting package you are attempting to access is either Shared or Cloud.
  1. Log in to cPanel and click the Email Routing icon on the Email section.

    cPanel- Email Routing

  2. Select your domain name from the dropdown menu.
  3. Set the correct email route.

    cPanel's Email Routing

    • Local Mail Exchanger - Use this to point your emails to your HostGator server.
    • Backup Mail Exchanger
      • Shared and Reseller: This setting is not compatible with our shared servers; use Automatically Detect Configuration instead.
    • Remote Mail Exchanger - Use this to point your emails to a different email service or server.
  4. Click the Change button and test your email.

How-to Set Up Email Delivery Method (Email Routing) in WHM

  1. Log in to WHM.
  2. Go to the List Accounts section.

    HostGator WHM list accounts

  3. Click on the cPanel icon beside the domain name you wish to update.

    HostGator WHM cPanel Icon

  4. In cPanel's Email section, click on Email Routing.

    Email routing button

  5. Set the correct email route. 

    Email Routing Options

    Local Mail Exchanger - Use this to point your emails to your HostGator server.

    • Backup Mail Exchanger
      • VPS and Dedicated: The use of a Backup Mail Exchanger with a VPS or Dedicated Server requires the cPanel to be specifically configured to function, which may allow spam to bypass filters* and that only includes limited support**.
    • Remote Mail Exchanger - Use this to point your emails to a different email service or server.
Notes:
  • Use of a Backup MX Exchanger without significant exim reconfiguration or an external filtering service may allow it to be used as an unfiltered and whitelisted relay to deliver spam to your primary server.
  • We will set up a relay to use an external mail filtering service or Backup MX service and provide a quote for installing plugins for cPanel. However, we do not support any relay whitelisting, secondary MX setups after configuration, or custom Exim configurations.

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