FTP Hosting Setup: Access, Login, and Troubleshooting Guide
The following FTP information can be found in the Welcome email we send after you pay for your new hosting account. Your FTP username and password are the same as your login credentials for cPanel, making the FTP hosting setup quick and simple.
FTP Login Details
- FTP Host/Address: (Shared IP address or Server Hostname)
- FTP User: (cPanel/FTP username)
- FTP Password: (cPanel/FTP password)
- Port: 21
- Path/Directory: (blank*)
*Leave this field blank unless you want your FTP client to load a specific subfolder automatically. For example, you may want to automatically load the public_html folder (cPanel) or httpdocs (Plesk). See more details on important folders below.
These are general instructions for all FTP programs. While most FTP clients work similarly, each one may handle the input differently. For example:
- Some FTP programs allow leaving the port empty
- Others require entering Port 21
- FileZilla, a common FTP client, does not always require a port number
To learn more about using FTP with FileZilla, refer to the article How to Configure FileZilla, or follow the instructions in the FTP Getting Started guide to locate your FTP host address in the Customer Portal.
Directory Information
Understanding your correct directory path is essential for proper FTP website uploads, especially when using cPanel or Plesk.
cPanel Directory Structure
- Upload all website files and folders to the public_html directory
- Upload CGI scripts to the cgi-bin directory
Plesk Directory Structure
- Upload all files and directories meant to be accessed via HTTP into the httpdocs directory.
These directory guidelines help ensure proper visibility of your website files.
FTP Troubleshooting Tips
If you experience FTP connection issues, here are common solutions:
Max Connection Limits
The maximum number of connections from one IP is 8. If you encounter an error about too many connections:
- Check whether another device is connected
- Fully close your FTP client and reopen it
General FTP Connection Fixes
Try the following:
- Toggle your computer’s or FTP program’s firewall
- Try connecting using Secure FTP (SFTP)
- Enable or disable Passive Mode in your FTP client