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  5. Why Does My Webmail Show Internal Server Error User Username Is Over Quota cpsrvd?

Why Does My Webmail Show Internal Server Error User Username Is Over Quota cpsrvd?

There may be a time you will encounter an error similar to the image below when logging in to webmail.

Error Message

If you encounter this error, please ensure your hosting account is not hitting the storage limits placed on either the email account or your entire cPanel.

To check your cPanel's account usage:

  1. Log in to cPanel.
  2. Navigate to the right-hand corner and look for the Statistics section.
  3. The Disk Usage is right below Aliases.

    cPanel  - Disk Usage

 

To check the quota of your individual email accounts:

  1. In your cPanel, click the Email Accounts icon.

    cpanel - Email Accounts

  2. You will see the quota of each email account under the Storage column.

    Email - Storage

If the email account and the cPanel are both under the limits, please contact Support. In the newest version of cPanel, the way the email quotas are calculated has changed slightly. This can lead to old cached quotas to disable the account even when it is no longer over quota. It is a simple fix. However, it requires root access, and we would be glad to do it for you. You can contact us via phone or Live Chat.

You may also want to visit the listed articles below to know more about email quota.