Knowledge Base
Categories: Troubleshooting
Why Does My Webmail Show Internal Server Error User Username Is Over Quota cpsrvd?
There may be a time when you will encounter an error similar to the image below when logging in to Webmail.
If you encounter this error, please ensure your hosting account is not hitting the storage limits on the email account or your entire cPanel.
To check your cPanel account usage:
- Log in to cPanel.
- Navigate to the right-hand corner and look for the Statistics section.
- You will see Disk Usage under Statistics.
To check the quota of your individual email accounts:
- Log in to cPanel.
- Click the Email Accounts icon under Email.
- You will see the quota of each email account under the Storage column.
If the email account and cPanel are both under the limits, please contact Support. In the newest version of cPanel, how email quotas are calculated has changed slightly. This can lead to old cached quotas disabling the account even when it is no longer over quota. It is a simple fix. However, it requires root access, and we gladly provide it. Please contact us via phone or chat.
You may also want to visit the articles below to learn more about email quotas.
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