SiteLock Prevent Plus Post Clean Steps
The SiteLock Prevent Plus Post Clean Steps assist website owners in strengthening security and preventing malware attacks. This article also details the additional actions needed by users to restore their websites to their pre-infected condition.
SiteLock provides a complete solution that helps prevent breaches and allows for quick recovery if they occur. Because we know the importance of website security, HostGator is happy to provide a special offer for customers interested in SiteLock:
Here are the topics discussed in this article.
- Initial Setup ⤵
- During the Cleaning Process ⤵
- Post-Clean Steps ⤵
- Preventive Steps ⤵
- Related Articles ⤵
Initial Setup
The system will autoconfigure the Scanner and Content Delivery Network (CDN)/Web Application Firewall (WAF). You will not be able to see the scan running, much like antivirus on your computer, but the SMART Scan will show as Pending until their initial setup has been completed.
During the Cleaning Process
Your very own SiteLock Analyst
As a free bonus for getting the SiteLock Prevent Plus and ensuring that all the steps in resolving your clean are complete, SiteLock will provide you with a dedicated SiteLock Analyst. This will usually be the representative who helped set up Prevent Plus for you.
Email updates
You will receive some automated emails and emails directly from your analyst. The SMART scanner, which is involved in cleaning your site, will send automated emails with limited information. Your analyst will send you more detailed information with information such as:
- Detailed information on the clean request
- Actions items taken
- Any additional action items needed
Post-Clean Steps
Once your site has been cleaned, we will need to review your site again to lift the suspension, and then you may also have to get your website removed from blacklists.
SiteLock Support will be unable to assist with getting your site removed from any blacklists until your account's suspension has been lifted. You will need to wait until you receive the 'clean completion email' from SiteLock and then for HostGator to inform you that the account suspension has been lifted.
If the Account is Suspended
Once your site is clean, your SiteLock Analyst will notify you and HostGator that your website has been submitted to us for review. SiteLock requests that we expedite the suspension review process, so review requests submitted to HostGator should only take up to 48 hours.
If the Website is Blacklisted
As mentioned above, SiteLock cannot assist you until HostGator notifies you that your account is no longer suspended. Once that happens, you can contact SiteLock Support so that they can submit their review to any organizations that blacklisted your website so they can remove you from their list.
Preventative Steps
If you are using any popular CMS platforms such as WordPress, Drupal, Joomla, etc., you should check for and apply any updates a few times a week and delete any unused plugins or themes.
Related Articles
For more information about SiteLock and how to navigate its dashboard, please check out the following articles.
Users on the SiteLock Essentials and Prevent plans need to take additional steps to restore websites to their pre-infected condition. To learn more about it, please visit the following article.