How to Set up Professional Email Account on Apple Mail/Mac Mail App

This article will guide you through setting up your Mac Mail application to access emails from your Professional Email service with HostGator. Please make sure to enable third-party access in your Professional Email settings. Check out the following article for the instructions.

• Enable Professional Email Settings for Third-party Email Clients

Here are the topics discussed in this article.

• Setting up Professional Email on Mac Mail ⤵
• Troubleshooting Steps ⤵
• Related Articles ⤵

Setting up Professional Email on Mac Mail

Please make sure to connect your domain to your HostGator servers by updating your name servers or MX records. The following articles will provide you with the step-by-step instructions.

• How do I change my DNS or Name Servers?
• Pointing My Domain to HostGator When Using DNS Elsewhere

To set up your Mac Mail application:

1. Log in to your Mac Mail application.
2. Open Mail and select Add Account from the main menu.
3. Click on Add Other Mail Account and click Continue.
4. Enter your login information.
   • Full name (The name you would like to appear in the emails you sent.)
   • Professional Email complete email address
   • Professional Email account password
5. Enter your incoming and outgoing mail server settings.

   IMAP Settings

   Incoming server: imap.titan.email	Outgoing server: smtp.titan.email
   Port: 993	Port: 465
   Encryption method: SSL/TLS	Encryption method: SSL/TLS

   POP Settings

   Incoming server: pop.titan.email	Outgoing server: smtp.titan.email
   Port: 995	Port: 465
   Encryption method: SSL/TLS	Encryption method: SSL/TLS

6. Once done, click the Sign In/Create/Continue button.

Troubleshooting Steps

If you encounter an "Offline" status in your Mac Mail application after setting it up to access your Professional Email, try the following troubleshooting steps.

1. Close Mail, and then relaunch.
2. In the upper-left corner, click on the Apple menu and select System Preferences.
3. Click on Internet Accounts.
4. Locate your Professional Email account with the broken outgoing mail server and click the minus sign (-) at the bottom page.
5. Reboot your device and relaunch your Mail.
6. Click the Apple menu and navigate back to the Internet Accounts section.
7. Add your Professional Email account again.

Related Articles

• Enable Professional Email Settings for Third-party Email Clients
• Professional Email - How to Configure IMAP/POP on Third-Party Apps 
• Professional Email - How to Set up and Create an Email Account
• Professional Email Product Overview
• Setup Professional Email MX and TXT records