HostGator Organization Ownership - Role not Specified

Updating your account details can be complex, especially when your role in the organization doesn’t match any predefined category. The HostGator Organization Ownership – Role not Specified request provides a secure way to validate your identity and submit the required documentation so you can proceed with ownership or account access updates, even if your role falls outside standard user types.

This article discusses the following:

• Required Documents ⤵
• Account User and Roles ⤵
• How to Submit Ownership Request for Other Users/Roles ⤵
• Related Articles ⤵

Required Documents

To update the primary contact on an account, gather all the required documents:

• Valid Government-Issued Photo ID (full color): A valid, unexpired, government-issued photo ID of the individual requesting to become the Primary Contact.
  • Driver's license
  • ID card
  • Military Photo Identification
  • Passport
  • The ID provided must match the name on any supported legal documentation that will be requested.
  • The ID must be in color – Black and white scans/photos will be rejected.
  • The ID must be legible – All text, including your name, address, and expiration date, must be clearly readable. Avoid blurry or low-resolution images.
  • The ID must be valid and not expired – Expired documents will not be accepted.
  • Upload must be a scan or clear photo of the physical ID – Screenshot of digital IDs or photos of screens displaying your ID are not accepted.
• Additional Documents: To ensure your request can be processed, we require at least one of the required documents below to be provided. However, additional supporting documentation should be provided if applicable.
  • Court Order
  • Other Legal Documentation
  • The document(s) must match the name as shown on your submitted identification, be clear and legible.
  • Depending on the state and local laws, you may be requested to provide additional documentation by our Account Recovery Team.
  • Partial document(s) will not be accepted – Make sure the full page is visible (do not crop out or redact names, addresses, or dates).

Account User and Roles

• Account Owner/authorized rep of the company - Who manages everything on the account, including Admin, Tech, Billing, and Domain.
• Primary – Registered as the main contact/user of the account
• Admin/Tech – Handles the Technical or Administrative tasks on the account.
• Domain Owner – Listed as the domain name registrant on the domain(s) in the account.
• Other - None of the above descriptions fit your role.

How to Submit Ownership Request for Other Users/Roles

1. Go to https://www.hostgator.com/my-account/account-recovery-new.
2. Enter your domain and click CONTINUE.

   
    

3. Select your role from the options and click CONTINUE.

   
    

   The roles displayed on this step may depend on the available User/Roles added to the account.
4. Select the type of request in the options and click CONTINUE.
   The options available may depend on the role you select.

   
    

   If you select Other, you will be prompted to provide more details and then click CONTINUE.

   
    

5. You will then be prompted if you still have contact with the current listed account owner.

   
    

   • If you select Yes, you will be asked to work with the current listed owner to gain ownership of the account or services in the account. If you already have a court order or legal documentation, check the box that says, I already have a court order or legal documentation and click CONTINUE.

     
      

   • If you select No, check the box that says, I already have a court order or legal documentation and click CONTINUE.

     
      

6. Fill in the needed contact information and click CONTINUE.

   
    

7. Select the Government ID that you will upload and click BROWSE FILES to upload your Government ID. Check the box that says The document(s) uploaded are in color and are not expired, then click CONTINUE.

   
    

8. Select the additional documents you will upload and click BROWSE FILES to upload your documents. Check the box that says The document(s) uploaded are in color and are not expired, then click CONTINUE.

   
    

9. Provide any additional information, check the I agree to these conditions, and click SUBMIT.

   
    

10. Lastly, you should see the Request Confirmation page with your ticket number on it.

    
     

Related Articles

• HostGator Organization Ownership – Update Email Address
• HostGator Individual Ownership – Gain Ownership
• HostGator hostgator Ownership – Update Email Address
• HostGator Individual Ownership – Account Holder Deceased
• HostGator Organization Ownership – Replace Existing Primary Contact