HostGator Organization Ownership – Replace Existing Primary Contact

The Primary Contact serves as the legal representative of the Account Holder and has full authority to manage the account. If a company owns the account and you need to change the Primary Contact, request that the current Primary Contact log in and make the necessary changes. A Primary Contact Replacement request should only be submitted if the current Primary Contact is unable to do so or is no longer associated with your business.

This article discusses the following:

• Required Documents ⤵
• Account User and Roles ⤵
• How to Submit a Request for Primary Contact Replacement ⤵
• Related Articles ⤵

Required Documents

To update the primary contact on an account, gather all the required documents:

• Valid Government-Issued Photo ID (full color): A valid, unexpired, government-issued photo ID of the individual requesting to become the Primary Contact.
  • Driver's license
  • ID card
  • Military Photo Identification
  • Passport
  • The ID provided must match the name on any supported legal documentation that will be requested.
  • The ID must be in color – Black and white scans/photos will be rejected.
  • The ID must be legible – All text, including your name, address, and expiration date, must be clearly readable. Avoid blurry or low-resolution images.
  • The ID must be valid and not expired – Expired documents will not be accepted.
  • Upload must be a scan or clear photo of the physical ID – Screenshot of digital IDs or photos of screens displaying your ID are not accepted.
• Additional Documents: To verify your identity and process your request, please upload two acceptable documents from the list below.
  • Utility Bill (dated within 90 days of submission)
  • Business License
  • Letter of Incorporation
  • A Tax Return or Tax ID Document
  • Certificate of tax exemption that proves charitable status
  • The document must match the organization name and address on the account.
  • The document must be clear, legible, and show the full page (do not crop or redact names, addresses, or dates)
  • The document must be in color and not outside of the required date range for that document.
  • Partial documents will not be accepted – Make sure the full page is visible (do not crop out or redact names, addresses, or dates).

Account User and Roles

• Account Owner/authorized rep of the company - Who manages everything on the account, including Admin, Tech, Billing, and Domain.
• Primary – Registered as the main contact/user of the account
• Admin/Tech – Handles the Technical or Administrative tasks on the account.
• Domain Owner – Listed as the domain name registrant on the domain(s) in the account.
• Other - None of the above descriptions fit your role.

How to Submit a Request for Primary Contact Replacement

1. Go to https://www.hostgator.com/my-account/account-recovery-new.
2. Enter your domain and click CONTINUE.

   
    

3. Select your role from the options and click CONTINUE.

   
    

   The roles displayed on this step may depend on the available User/Roles added to the account.
4. Select Replace existing Primary Contact and click CONTINUE.
   The options available may depend on the role you select.

   
    

   If you select the Admin/Tech role, you see the following options: select Replace existing Primary Contact and click CONTINUE.

   
    

5. Enter your USER ID or Create a New User ID if you forgot or do not have an existing User ID, and click CONTINUE.

   
    

6. Fill in the contact information and click CONTINUE.

   
    

7. Select the Government ID that you will upload and click BROWSE FILES to upload your Government ID. Check the box that says The document(s) uploaded are in color and are not expired, then click CONTINUE.

   
    

8. Select the additional documents you will upload and click BROWSE FILES to upload your documents. Check the box that says The document(s) uploaded match the organization’s name, address, and are valid, then click CONTINUE.

   
    

9. Provide any additional information, check the I agree to these conditions, and click SUBMIT.

   
    

10. Lastly, you should see the Request Confirmation page with your ticket number on it.

    
     

Related Articles

• HostGator Organization Ownership – Update Email Address
• HostGator Organization Ownership - Role not Specified
• HostGator Individual Ownership – Gain Ownership
• HostGator Individual Ownership – Update Email Address
• HostGator Individual Ownership – Account Holder Deceased