Sales is a numbers game. However, while it is certainly necessary to have a well thought out expansion strategy, sometimes simply pausing for a moment can likewise be good for profitability.

As a child, I began taking music lessons. After a short while, I quit. Many of the lessons I felt were somewhat rudimentary in nature and lacked the pizzaz I desired. Needless to say, quitting was a BIG mistake. Rather than tough out the monotony and appreciate the small things, I sought to chase dreams of grandeur and magnificence. Fast forward to today and I’m writing this blog instead of performing at Carnegie Hall. If only I’d stuck it out, learned the basics and improved my musical skills… not that I don’t love writing as well!

The primary difference is simply embracing the initial steps (practicing those monotonous musical scales, as it were), the beginnings: the “Essential Elements” necessary to succeed.

How does this relate to your business? Often entrepreneurs have visions of grandeur and can not only see the success on the horizon, but also can touch, taste, and feel it. Sometimes it becomes difficult to remain “in the moment” especially with the way technology rapidly advances. However, one must not discount the value of building strong relationships with customers. Loyalty does matter, especially in the infancy years when you need to develop a solid base. Be sure to generate a DIALOGUE with your customers and do not settle for anything less in this monologue-driven society. At the end of the day, the tortoise wins the race.

How does this look in actuality though? What are real goals you can set?

  • 1. Gather feedback. Instead of developing marketing terminology that focuses on raising awareness of your brand, focus on reconnecting with those customers who have already purchased something from you. Get their feedback and sincerely concern yourself with their post-purchase satisfaction.

  • 2. Offer VIP experiences. If you have a sale or service discount you plan to roll out, select a few of your most loyal customers to present them with an “insiders” option first. Unless you are in the business of investing/trading…Martha Stewart.

  • 3. Breed an environment of caring. Do you sell maternity items? If so, collect information from your mothers-to-be and send a well wishes email. Are you a mechanic? Check up on your clients about 60 to 90 days after repair to see how well the car is holding up. Do you perform B2B transactions? Help out a smaller business with a free give away of something useful. Pay it forward and it will pay off!


In closing, take your time to reach the peak of your success. Enjoy the small beginnings and maximize your execution of the fundamentals. Build, into the culture of your business, those essential details that create the quality, long lasting experience for your customers and separate you from your competition. Develop and fortify your relationships and those customers will thank you, both verbally and financially!


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