HostGator Terms of Service
NOTE: On Septeber 20, 2023, we updated our VPS Terms to clarify that HostGator no longer offers a network uptime guarantee.
The use of services from HostGator.com, LLC [hereafter referred to as "HostGator"] constitutes agreement to these terms. You may view our Privacy Notice here
Any abuse of our staff in any medium or format will result in the suspension or termination of your services. Customers may cancel at any time via a cancellation form. HostGator provides a 30-Day Money-back Guarantee on Virtual Private Servers for any customer who paid the first invoice with a credit card.
Only first-time accounts are eligible for a refund. For example, if you have (i) previously had an account with us, canceled such account and signed up for another account, or (ii) if you have opened a second account with us, then you will not be eligible for a refund.
Payments made via the following methods are not eligible for a Money-back Guarantee, but may be refunded via a credit posted to your hosting account:
Bank Wire Transfers
Western Union Payments
VPS accounts may not:
exceed a 15 minute load average greater than two (2) times the amount of CPU cores given.
run public IRCd's or malicious bots.
run any type of BitTorrent client or tracker that links to or downloads illegal content.
use an Open/Public proxy, or utilize a proxy to access illegal/malicious content.u
se I/O intensive applications which adversely affect normal server operations.
VPS accounts come with a default inode limit of 10,000,000 to better protect the file system. The limit can be increased if there is a legitimate reason to have it increased. To make a request, please email our support team.
VPS accounts will be governed by our dedicated server mail policy, which is available at Dedicated server mail policy.
Your use of the Services is at your sole risk. User is solely responsible for backing-up all User Content, including any User Websites off of HostGator’s servers. This is an affirmative duty, even if the User purchases or has third party products, such as CodeGuard. HostGator reserves the right to charge a restoration fee if you request copies of the backups. Backups will not be provided for accounts that have been suspended or terminated for any reason unless otherwise agreed to in writing by HostGator.
This file was modified 09/20/2023