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Setting Up Email for the Apple iPhone

Automatic Setup

In the directions below, wherever it says, example.com substitute it with your domain name.
  1. Open the Settings app.
  2. Select Tap Passwords & Accounts
  3. Tap Add Account
  4. Then select Other, the last option at the bottom of the list
  5. Tap Add Mail Account and add the following:
    • Name: Your full name
    • Email: The full email address, e.g., snipsnap9000@example.com.
    • Password: The password you set for the email account.
    • Description: This will auto-populate with your email address, but you can edit it if you'd like.
  6. Tap Next and Mail will try to find the email settings and finish your account set up. If the automatic setup succeeds, simply tap Done to complete the setup.

Enter Account Settings Manually

 

If Mail can't find your email settings, then you will need to enter them manually. Below we'll explain what information needs to be filled out, in the video below we'll show you where to find those settings in your cPanel.

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Once you have your email server settings, tap Next, then follow these steps:

  1. Select IMAP or POP.
  2. Under Incoming mail server enter the following:
    • Host Name: mail.example.com
      (You can also use your server host name, gator1234.hostgator.com, or the server's IP address.)
    • User Name: Enter your full email address, email@example.com
    • Password: Your email account password
  3. Under Outgoing Mail Server, you're going to fill in the same information you used for the Incoming Mail Server settings.
    • Host Name: mail.example.com
    • User Name: Enter your full email address, email@example.com
    • Password: Your email account password
  4. Once each field is filled in, click Next. If all of the settings are correct, a blue checkmark will appear next to each line, and then it will advance to the next screen, allowing you to choose if you want Mail and Notes to sync. Click Save, and you'll be returned to the Passwords & Accounts screen.

You are now ready to send and receive emails via your iPhone!

If mail.example.com is not working for the incoming and outgoing server, you can try your IP address or server's host name. You can find your server name and IP in your welcome email, the General Information box on the right-hand side of your cPanel, or by contacting support.

Older Versions of iPhone

Although most email settings are identical, the iPhone requires a particular setting for the incoming and outgoing mail servers. Instead of using the defaults that are typically used in the email settings replace mail.example.com with yourservername.hostgator.com

If you aren't sure of the name of your server, you can usually find it in the General Information on the right-hand side of your cPanel. If you don't see it immediately, you can also try pressing CTRL+F and typing in the server name and pressing enter. This should highlight and take you to the correct area. If you are still unable to find your server name, you can contact one of our support agents via phone or Live Chat, and they will be happy to retrieve that information for you.

  1. Press the Home button and select Settings > Mail, Contacts, Calendars.
  2. Under Accounts, select Add Account...
  3. Select Other.
  4. Enter your name (which will show in the From field) and your full email address.
  5. Enter your email password and description (we recommend the full email address as your description).
  6. Press Save.
  7. Select IMAP or POP (what is the difference?)
  8. Under Incoming Mail Server, enter yourservername.hostgator.com as the Host Name. (Resellers use yourservername.websitewelcome.com. If this doesn't work, try using your server's IP address. VPS and Dedicated use your server's IP address.)
  9. Enter the full email address as your User Name.
  10. Enter your email password and then scroll down.
  11. Enter the same information under Outgoing Mail Server.
  12. Press Save.

You are now ready to send and receive emails via your iPhone.


Troubleshooting

Cannot Verify Server Identity

When connecting to your email, the iPhone forces a secure connection for its initial connection attempts. If your domain is using a self-signed certificate, you may receive a warning similar to this. This means that the SSL encryption for the domain is not registered with a company that issues SSL certificates.

It's important to note that while you can avoid seeing this warning by forcing the iPhone to connect with unsecured connections, you are only using a less secure connection in a way that does not resolve the issue.

The recommended resolution for this error is to accept the certificate as a trusted certificate:

  1. When you receive the popup with this error, click Details.
  2. On the next screen, click Accept.

You should now be able to access your email.
 

Cannot Connect Using SSL

If your domain does not have an SSL certificate and if you are not using the server name, you may receive this error. To attempt to proceed with the settings you have already provided, you may try to connect without SSL:

While you can connect without SSL, we do not suggest using this method outside of troubleshooting because it is not secure.
  1. From the error menu, select No, you do not want to try setting up the account without SSL, and then tap Save.
  2. Tap the email account you just attempted to set up, and then scroll down to tap SMTP.
  3. Tap the Primary Server.
  4. Tap OFF to turn the SSL setting on, and then tap Server Port to change it to 465.
  5. Tap Done.
  6. Tap AT&T SMTP Server and then tap OFF to turn the server on.
  7. Tap Done.
  8. Tap Account Info, and then tap Advanced.
  9. Verify the incoming Use SSL setting is set to OFF.
  10. Tap Account Info, and then tap Done.

If your settings are correct for reaching your server, you should now be able to access your email.
 

I Cannot See My IMAP Folders

Please read the Apple support page.
 

What is the IMAP Path Prefix?

The correct code is INBOX (all caps).
 

I Cannot Delete Emails

By default, iOS attempts to delete IMAP email by putting it in the phone's trash. This causes an error to come up, saying that the messages could not be moved to the trash folder.

To fix this: (Newest version of iPhone)

  1. Go to Settings > Passwords & Accounts
  2. Choose your email account.
  3. Go to Advanced
  4. Select Deleted Mailbox
  5. In the On Server section, select the Trash box under the server. This will allow you to remove email from an iPhone or iPod.

To fix this: (Older versions of iPhone)

  1. Go to Settings > Mail, Contacts and Calendars > {your email account} > Advanced.
  2. Select Deleted Mailbox.
  3. In the On Server section, select the Trash box under the server. This will allow you to remove email from an iPhone or iPod.
 
Too Many Connections - 500 Errors?

On the iPhone, there is a function called push, and when it is enabled, it keeps the connection to our server open and continually checks mail. Consequently, this creates many IMAP processes and eventually conflicts with our Terms of Service.

To avoid running excessive IMAP processes, you can disable push when you don't need it.

Newer iPhone Versions

  1. Go to Settings > Passwords & Accounts > Fetch New Data.
  2. Toggle Push to Off.

Older iPhone Versions

  1. Go to Settings > Mail, Contacts, Calendars > Fetch New Data.
  2. Toggle Push to Off.

Now, instead of retrieving emails continuously as they arrive, your iPhone will use the global Fetch setting to retrieve emails manually or at intervals.