Customer Portal Welcome Email | HostGator Support

Customer Portal Welcome Email

Thank you for choosing HostGator!

We can't contain our excitement as you join the HostGator family! After you signup and purchase your hosting account, you will receive a Welcome email from us, so make sure to check the email address you used to register your account.

Did Not Receive the Welcome Email?

We get it; sometimes, our emails get lost in translation! Please check your spam folder and email filters just to be sure!

Still can't find your Welcome email? Let us know via phone or chat so we can send it to you again.

Are My Passwords Secured With HostGator?

Yes! Your password security is one of our top priorities. All emails sent from HostGator containing your account information are encrypted. We also make sure to transmit them across secure channels. So, don't fret!

Did You Receive Another Email From HostGator?

We always want to keep you updated! Every month, we also send you your invoice and payment notifications. Here is an article that has more information about Invoicing and Automatic Billing.

Need additional assistance? HostGator's Support is here to help. Please contact us via phone or chat so we can assist!

HostGator is committed to making it easy to transfer your site to your new hosting account. We can transfer website files, databases, scripts, and one free domain registration transfer.

What qualifies me for a free transfer?

HostGator provides free transfers for new accounts within 30 days of sign-up, and to newly upgraded accounts. For upgraded accounts it must be an inter-server upgrade to qualify. Please note that downgraded accounts do not qualify for free transfers.

Depending on which type of account you sign up for, we offer differing numbers of free transfers. Please refer to the chart below to see what we include for new packages.

Full cPanel Transfers is the number of cPanel to cPanel transfers that are included.

Max. Manual Transfers is the maximum number of Manual Transfers that are included with your account.

Total Free Transfers is the total number websites that we will move for you.

Account Type	Total Free Transfers	Full cPanel Transfers	Max. Manual Transfers
?Shared	1	1²	1
?Reseller	30	30²	30
?VPS	Unlimited¹	Unlimited²	10 per VPS level
?Dedicated (Basic)	Unlimited¹	Unlimited²	75
?Dedicated (Standard, Elite, Pro)	Unlimited¹	Unlimited²	100

¹While we can do unlimited cPanel to cPanel transfers for you, depending on your account, you will have a limited number of Manual Transfers.

²Full cPanel transfers include all domains, Addon Domains, Subdomains, and cPanel settings. This will also include your emails and email accounts. Please note that this does require that your old host's cPanel backup generator to be active.

A few examples: An Aluminium Reseller account includes up to 30 free transfers. Out of this 30, you can have 20 cPanel to cPanel transfers and 10 Manual Transfers, or any combination of the two that totals 30 or less websites. Another example: A Pro Dedicated server includes unlimited cPanel to cPanel transfers, this means you can have 150 sites (or even more) moved. Also since there is an unlimited total number of transfers, you can utilize up to 100 Manual Transfers.

For more information please see ourTransfers Support Article, contact our transfers department at [email protected], or call 866.96.GATOR