Customer Portal Welcome Email
The following are examples of welcome emails for each hosting plan as well as other notifications you will receive from HostGator's billing system, Customer Portal, when you purchase a new hosting plan.
Welcome Email
Our welcome email varies depending on the type of account you purchased from HostGator.
Note: We have been made aware of a claim that HostGator stores passwords in plain-text. Fortunately, the report is false. Your password security is one of our top priorities, and all emails sent from HostGator containing your account information in them are encrypted. They are delivered to your inbox in plain-text so that they are in a readable format. They are not stored in plain-text, nor are they ever transmitted across insecure channels.
If you have lost your welcome email, you can have it re-sent by contacting us via phone or Live Chat.
Shared Account
Shared accounts (Hatchling, Baby, Business, Windows Personal, or Windows Enterprise hosting plans) will receive an email similar to the following:
Hello Custom R Name, Thank you for your order with HostGator.com! You can login to our billing system at https://portal.hostgator.com/login, using the email address we sent this email to, and the password [billing password] Shared Plan: Baby Your Control Panel: https://gator0000.hostgator.com:2083 Username: usrnme Domain:exampledomain.com Password:p433w0rd 1st Name server:ns0001.hostgator.com 2nd Name server:ns0002.hostgator.com Server IP: 50.12.345.678If you have any questions or concerns, please don't hesitate to contact us via online chat or calling us at 1-866-96-GATOR or 713-574-5287. We are more than happy to assist you at anytime. Our associates are available 24 hours a day 7 days a week.
Reseller Account
Reseller accounts will receive an email similar to the following:
Hello Custom R Name,
Thank you for your order with HostGator.com!
You can login to our billing system at https://portal.hostgator.com/login, using the email address we sent this email to, and the password [billing password]
Reseller Plan: Gold
Your Control Panel: https://server.websitewelcome.com:2087
Your Domain: exampledomain.com
Your Username: usrnme
Your Password: p433w0rd
Your IP: 123.456.78.910
Your 1st Name server: ns1325.websitewelcome.com (019.876.54.321)
Your 2nd Name server: ns1326.websitewelcome.com (109.876.54.32)
Your nameservers that must be registered are:
ns1.hgkbteam.com (019.876.54.321)
ns2.hgkbteam.com (109.876.54.321)
For directions on how to register your name servers, please read:
http://www.hostgator.com/privatenameservers.html
Please read http://www.hostgator.com/resellerinfo.html for all the information needed to manage your account.
If you have any questions or concerns, please don't hesitate to contact us via online chat or calling us at 1-866-96-GATOR or 713-574-5287. We are more than happy to assist you at anytime. Our associates are available 24 hours a day 7 days a week.
VPS Account
VPS accounts will receive an email similar to the following:
Hello Custom R Name,
Thank you for your order with HostGator.com!
You can login to our billing system at https://portal.hostgator.com/login, using the email address we sent this email to, and the password [billing password]
Power Panel (VZ): https://50.12.345.67:4643/vz/cp
Your Domain: pre.exampledomain.com
Your Username: root
Your Password: r00tp433w0rd
Your site's IP address:
50.12.345.67
Since you have chosen to install cPanel on your server, your information is below:
WHM Address: http://50.12.345.67:2086
Username: root
Password: r00tp433w0rd
cPanel License ID: 4668313
Your name servers that must be registered are:
ns1.evalgator.com (50.23.456.78)
ns2.evalgator.com (50.32.654.87)
For directions on how to register your name servers (required), please read:
http://www.hostgator.com/privatenameservers.html
Dedicated Server
Dedicated Server accounts will receive an email similar to the following regardless of the type of dedicated server purchased (Linux or Windows):
Hello Custom R Name,
Thank you for your order with HostGator.com!
You can login to our billing system at https://portal.hostgator.com/login, using the email address we sent this email to, and the password [billing password]
Dedicated Plan: Linux Basic Dedicated
Your Control Panel: https://50.98.765.32:2087
Username: root
Password: d3dip433w0rd
Server IP:50.123.45.678
Invoice Generated Email
If an invoice has been generated, customers will receive the following email:
Hello Custom R Name,
This email is to notify you that an invoice has been created for your account at
HostGator.com, which is due on 05/29/2010.
The Invoice ID is 009334, and is due for the amount of 8.95 dollars.
If you have a credit card on file with us, this invoice will automatically be billed on 05/29/2010.
You may login anytime to make a manual payment at:
https://portal.hostgator.com/login
We are available 24/7. If you have any questions, comments, or concerns, please do not hesitate to contact us.
Thank you,
HostGator.com Sales Team
Toll-free: 1-866-96-GATOR
International: 001-713-574-5287
Payment Due Email
If there is an outstanding invoice and payment is due or past due, the customer will receive the following email:
Dear Custom R Name,
Your invoice (100421) with HostGator is due.
To make a payment, please log in with your email address and password at
https://portal.hostgator.com/login
Once logged in please click select the Make a Payment icon in the Billing Tab. You may complete payment by Credit Card or Paypal on this page.
Once paid no further action is needed and your account will remain active.
We thank you for your continued business and assistance in helping us to get this resolved.
Feel free to contact us if you have any questions, comments, or concerns.
Best regards,
HostGator.com