HostGator Professional Email - How to Set Up Your Email on Android

Your business inbox can travel with you. Add HostGator Professional Email to Gmail, Samsung Email, Outlook, or any other Android mail app through IMAP, and your messages appear next to your personal accounts.

Below, you'll set up your mailbox in Gmail, find the server settings every Android mail app needs, and learn how to solve the problems people hit most often.

Tip: Prefer to skip server settings entirely? Professional Email also has its own Android app that signs in with just your address and password.

What You Need First ⤵
Server Settings for Any Android Mail App ⤵
Adding Your Mailbox to Gmail on Android ⤵
Using Samsung Email, Outlook, or Another App ⤵
Fixing Common Problems ⤵
Related Articles ⤵

What You Need First

Before you begin, make sure you have:

A working Professional Email mailbox. Don't have one yet? Create it with Professional Email - How to Set up and Create an Email Account. The Professional Email Product Overview compares the plans.
Your complete email address and its password, for example [email protected]. Remember that passwords are case-sensitive.
A phone or tablet running Android, a mail app like Gmail, and an internet connection.
Third-party access enabled. If you haven't done this yet, follow Enable Professional Email Settings for Third-party Email Clients.

Server Settings for Any Android Mail App

In every app, your username is your complete email address and your password is your mailbox password. Use these server values:

Purpose	Server	Port	Security
Receive mail (IMAP, recommended)	imap.titan.email	993	SSL/TLS
Receive mail (POP, alternative)	pop.titan.email	995	SSL/TLS
Send mail (SMTP)	smtp.titan.email	465	SSL/TLS

Important: IMAP keeps your phone, computer, and Webmail in sync. POP pulls messages down into a single app, which takes them out of Webmail and the Professional Email app, so use it only when one device is all you need. Professional Email - How to Configure IMAP/POP on Third-Party Apps explains the difference in more detail.

Note: Google has ended POP support for accounts added to Gmail, so choose IMAP when you add your mailbox to the Gmail app.

Adding Your Mailbox to Gmail on Android

Most Android devices ship with Gmail, which makes it an easy place to begin. The steps below use the values from the settings table.

Note: These steps match the current Gmail app for Android. Your app version may show slightly different screens or menu names.

Important: Enable third-party access on your mailbox first, or Gmail can't connect. See Enable Professional Email Settings for Third-party Email Clients.

Launch Gmail.
Tap your profile picture (top right) and choose Add another account.
Select Other.
Type your complete Professional Email address and tap Manual setup.
Pick Personal (IMAP) and tap Next.
Type your mailbox password and tap Next.
On the incoming server screen, enter your full address as the username, then the Receive mail (IMAP) server, port, and security from the table. Tap Next.
On the outgoing server screen, turn on Require sign-in, enter your full address as the username, then the Send mail (SMTP) server, port, and security from the table. Tap Next.
Choose how often Gmail syncs and which notifications you want, then tap Next.
Give the account a name, such as Work, add the name your recipients will see, and tap Next.

Success: Gmail now lists your Professional Email account, and messages typically begin arriving within minutes.

Using Samsung Email, Outlook, or Another App

Other Android mail apps want the same information, even though their screens and buttons look different. Find the manual setup or IMAP option, then enter your complete address, your password, and the values from the settings table. If you use the Outlook app, How to Configure HostGator's Professional Email in Outlook includes an Android section.

Fixing Common Problems

Find your symptom in the table and try the fix beside it.

Problem	Fix
You see an incorrect email or password message	Re-enter your full address and password by hand, with Caps Lock off, instead of using autofill. Typos, an old saved password, or a recent password change usually cause this. If it still fails, reset your mailbox password in your Customer Portal and sign in with the new one.
The app won't connect	Your mailbox has to allow third-party apps first. Open Professional Email Webmail, select the gear icon, and allow other apps to connect. Then remove the mailbox from your app and set it up again.
Nothing arrives in your inbox	Recheck the receiving settings in your app: server imap.titan.email, port 993, SSL/TLS security, and your full address as the username. Save your changes, then refresh.
Mail arrives but won't send	Recheck the sending settings: server smtp.titan.email, port 465, SSL/TLS security, and sign-in turned on with your full address and password.
Notifications are late or missing	Android's battery saving can pause background mail checks. Open Settings > Apps, pick your mail app, go to Battery, and choose Unrestricted. Also make sure the app may send notifications. Menu names vary by device.

Tip: While you sort out your phone, Professional Email Webmail still lets you read and send mail.

How can we help you? Please contact us via phone or chat if you need assistance.

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