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How Often Are Backups Performed?

HostGator Backups

HostGator's automatic backup service runs once a week on a random day, and each run overwrites any previous backups. Only one week of backups are kept at a time. Each hosting package has a different backup policy, as outlined in this article:

Restoring a Backup

To have a backup restored, please contact our support team via phone or Live Chat for assistance.

If you request a restore there is a charge of $25 for HostGator to restore it.

For more information on creating your own backup, see the article:
Note: HostGator backups are provided as a courtesy and are not guaranteed. Customers are responsible for their own backups and web content and should make their own backups for extra protection. For additional information, please refer to our Terms of Service.

Shared and Reseller Backups

Shared and Reseller Backup Limits
Please be aware of our Terms of Service regarding backups (under "Backups and Data Loss"). You may also find it helpful to check the graph on our Backup Policy page to know whether or not your cPanel is covered by our weekly backups. Reseller accounts can have multiple cPanels, and these limits will apply to each cPanel.

Shared Packages (Hatchling, Baby, Business)

For non-specialized Shared Plans, HostGator creates daily, weekly, and monthly backups based on cycles set within the server for accounts that are under 20 GB and 100,000 inodes. Please note that, given what day the server cycles run, the weekly and/or monthly backup(s) could be the same as the daily backup.

For Managed WordPress Hosting, Cloud Hosting, and Reseller Servers, HostGator creates weekly backups of shared servers for accounts that are under 20 GB and 100,000 inodes.

All or part of your cPanel can be restored by HostGator by contacting us via phone or Live Chat.

HostGator uses the customized HG style cPanel for Shared customers by default. Within the informational column within your cPanel there is a section that displays the status for your most recent automatic backup: 

HostGator Backup Information
HostGator Paper Lantern Theme
Located on the left-hand side
Paper Lantern HG cPanel Theme
HostGator X3 Theme
Located on the right-hand side
If you have a Shared plan you may wish to take advantage of CodeGuard, HostGator's automatic website backup solution, to avoid the worry of making your own backups. To learn more about this service, please read the following article:

Reseller Packages

Each cPanel in a Reseller account is scheduled to be backed up weekly. Please contact us via phone or Live Chat so that we can check the date of our latest backup.

VPS Backups

We create weekly backups of each VPS container, which includes everything on that VPS at that time. Any cPanel on your VPS or the entire VPS container can be restored by HostGator by contacting us via phone or Live Chat.

Linux Dedicated Servers

By default, new servers are set up with RAID 1 which mirrors data on two hard drives; however, this is not a solution for backups. Although HostGator does not make backups of Dedicated Servers, there are many options available for making your own backups.

If you would like your server set up differently, or if you would like something other than RAID 1, please contact us via phone or Live Chat and we can assist you in setting up an appropriate solution.

Windows Dedicated Servers

By default, Windows Dedicated Servers running Windows 2012 or higher are set up with an automatic Windows image backup to the secondary drive. Please note that older servers may not have this capability, but new servers will be set up this way.

For information regarding how to configure and manage a Windows Server Backup schedule, and how a single full server backup may be created please, please review the following article:

Note: The Windows image backup requires the server to be taken offline and rebooted into recovery so that the image can be restored. HostGator can pull individual files without taking the server offline, but for the full image, the server will need to be taken offline.
If you would like your Windows server set up differently, or if you would like RAID, please contact us via phone or Live Chat and we can assist you in setting up an appropriate solution.