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How Often Are Backups Performed?

HostGator Backups

HostGator's automatic backup service runs once a week on a random day, and each run overwrites any previous backups. Only one week of backups is kept at a time. Each hosting package has a different backup policy, as outlined in this article:

Restoring a Backup

To have a backup restored, please contact our support team via phone or Live Chat for assistance.
If you request a restore, there is a charge of $25 for HostGator to restore it.
For more information on creating your backup, see the article:

Note: As a courtesy, HostGator offers you our backup service. HostGator is not liable for any files or data stored on your account. You agree to be solely responsible for all files and data sent, as well as to keep all necessary backups of files and data stored on HostGator servers. Unless otherwise agreed to in writing by HostGator, backups will not be given for accounts that have been suspended or terminated for any reason. For additional information, please refer to our Terms of Service.

Shared and Reseller Backups

Shared and Reseller Backup Limits

You may also find it helpful to check the graph on our Backup Policy page to know whether or not our weekly backups cover your cPanel. Reseller accounts can have multiple cPanels, and these limits will apply to each cPanel.

Shared Packages (Hatchling, Baby, Business)

For non-specialized Shared Plans, HostGator creates daily, weekly, and monthly backups based on cycles set within the server for accounts under 20 GB and 100,000 inodes. Please note that the weekly or monthly backup(s) could be the same as the daily backup, given what day the server cycles run.

For Managed WordPress Hosting, Cloud Hosting, and Reseller Servers, HostGator creates weekly backups of shared servers for accounts that are under 20 GB and 100,000 inodes.

All or part of your cPanel can be restored by HostGator by contacting us via phone or Live Chat.

HostGator uses the Paper Lantern Theme for Shared customers by default. Within the informational column within your cPanel, there is a section that displays the status for your most recent automatic backup: 

HostGator Backup Information
HostGator X3 Theme
Located on the right-hand side.
If you have a Shared plan, you may wish to take advantage of CodeGuard, HostGator's automatic website backup solution, to avoid worrying about making your backups. To learn more about this service, please read the following article:

Reseller Packages

Each cPanel in a Reseller account is scheduled to be backed up weekly. Please contact us via phone or Live Chat so that we can check the date of our latest backup.

VPS Backups

Depending on the hosting package, your Backups may vary. 

KVM VPS (Accounts Purchased After April 13, 2021, and your Plan ID begins with VH )

For KVM (Kernel-based Virtual Machine) you are responsible for your own backups as HostGator courtesy backups are no longer maintained by HostGator. 
You can set up backups in WHM and each cPanel. For more information, please check cPanel's documentation:

Legacy VPS (Accounts Purchased Before April 13, 2021, and your Plan ID begins with VPS)

We create weekly backups of each VPS container which include everything on that VPS at that time. Any cPanel on your VPS or the entire VPS container can be restored by HostGator by contacting us via phone or Live Chat.

Linux Dedicated Servers

By default, new servers are set up with RAID1, which mirrors data on two hard drives; however, this is not a backup solution. Although HostGator does not make backups of Dedicated Servers, the servers leverage the backup system built into cPanel.

For more information, please check cPanel's documentation:

If you would like your server set up differently, or if you would like something other than RAID 1, please contact us via phone or Live Chat, and we can assist you in setting up an appropriate solution.

Windows Dedicated Servers

By default, Windows Dedicated Servers running Windows 2012 or higher are set up with an automatic Windows image backup to the secondary drive. Please note that older servers may not have this capability, but new servers will be set up this way.

For information regarding how to configure and manage a Windows Server Backup schedule and how a single full server backup may be created please, please review the following article:

Note: The Windows image backup requires the server to be taken offline and rebooted into recovery to restore the image. HostGator can pull individual files without taking the server offline, but the server will need to be taken offline for the full image.

If you would like your Windows server set up differently or like RAID, please contact us via phone or Live Chat, and we can assist you in setting up an appropriate solution.