1. Knowledge Base
  2. >
  3. Results
  4. >
  5. Backup Policy, Do You Provide Backups?

Backup Policy, Do You Provide Backups?

HostGator Automatic Backups

HostGator’s automatic backup service runs once a week on a random day, and each run overwrites any previous backups. Only one week of backups is kept at a time. The terms of our backup policy vary depending on the type of hosting account.

HostGator backups are provided as a courtesy and are not guaranteed. Customers are responsible for their own backups and web content and should make their own backups for extra protection. For additional information, please refer to our Terms of Service.

Customers with critical business information or important data are STRONGLY encouraged to seek a third-party backup service such as CodeGuard to protect against unforeseen circumstances. Such services provide more fine-grained control over backup and restore operations, allowing the service to be tailored to specific requirements.

Shared and Reseller Plans

For non-specialized shared plans, HostGator creates daily, weekly, and monthly backups based on cycles set within the server for accounts under 20 GB and 100,000 inodes. Please note that, given what day the server cycles run, the weekly and monthly backup(s) could be the same as the daily backup. For Managed WordPress Hosting, Cloud Hosting, and Reseller servers, HostGator creates weekly backups of shared servers for accounts that are under 20 GB and 100,000 inodes. For Reseller plans, these limits apply to each cPanel individually.

All or part of your cPanel can be restored by HostGator by contacting us via phone or Live Chat.

VPS Hosting Plans

As of April 13, 20201, we upgraded our platform to Kernel-based Virtual Machine. (KVM). All VPS purchased from this date are provisioned to this platform. 

Do I have KVM VPS or Legacy? 

To verify if you are on  KVM or Legacy Platform, you will need to locate your Package ID in the Customer Portal. You can find your Package ID  by navigating to the Hosting section and clicking Manage for your VPS package. You can also check this article to know more about VPS General Information.

KVM VPS Hosting

Those on a KVM VPS (the Package ID starts with VH) will need to manage their own backups. They have the ability to set up backups within WHM and cPanel if they purchased cPanel with their VPS.
KVM VPS - Package ID

Legacy VPS Hosting

For those on a Legacy VPS (the Package ID starts with VPS), we create weekly backups of VPS containers, which include everything on your VPS at the time of backup.
Legacy VPS - Package ID

A full backup must be restored by the root user for the server. To request restoration of your content from a backup, simply contact our support team by phone or Live Chat.

Linux Dedicated Servers

HostGator does not create backups for dedicated servers. By default, new servers are set up with RAID 1, which mirrors data on two hard drives; however, this is not a solution for backups. Although HostGator does not make backups of Dedicated servers, there are many options available for making your own backups. For information regarding how you may create full server backups on Linux dedicated servers, please reference the following article:

If you would like your server set up differently, or if you would like something other than RAID 1, please contact us via phone or Live Chat, and we can assist you in setting up an appropriate solution.

Windows Dedicated Servers

By default, Windows Dedicated Servers are configured with daily incremental backups of the primary disk (C:\). Because only the primary disk is being backed up, we strongly recommend against storing content on the secondary disk. Additionally, the servers are set up with RAID 1, which mirrors data on two hard drives, which will protect against data loss from drive failure. For information regarding how you may create full server backups on Windows dedicated servers, please reference the following article:

If you would like your server set up differently, or if you would like something other than RAID 1, please contact us via phone or Live Chat, and we can assist you in setting up an appropriate solution.


Large Backups for Shared and Reseller Accounts

You may only create manual backups via cPanel of 10 GB or 150,000 inodes or less. If your backup is larger than 10 GB or over 150,000 inodes, you should contact us via phone or Live Chat for assistance.

HostGator is unable to create full backups of accounts that are larger than 20 GB. Other limitations may also apply. Only one cPanel backup file may be stored on any Shared account. Please see our Terms of Service for additional information.

Size (up to)Allowed to be saved on the server?Automatic backups will be made?Manual backups can be made?
4 GB Space
Yes, by us or you
10 GB Space
Yes, by us
20 GB Space
Yes, by us
50 GB Space
100,000 inodes
Yes, by us or you
150,000 inodes
Yes, by us
250,000 inodes
Yes, by us
300,000 inodes

Backups FAQ

The following are commonly asked questions about HostGator's backup policy. 

What if My Account Was Suspended?

If your account is suspended less than one week before we run backups, your account will still be backed up.

If you have been suspended for more than a week when we run backups, your old backup will be erased, and your account will not be included in the new backups. We will thus have no backups for your account. 

How Do I Restore My Own Backup?

A partial backup, such as a MySQL database or home directory, can be restored with the Backup icon within cPanel (the same place where the user-generated the backup).

A full backup must be restored by the root user for the server. To request restoration of your content from a backup file, simply contact us via phone or Live Chat. Please clearly indicate what content you want to be restored and if there is anything you do not wish to restore.

Note: HostGator requires a $25 fee to complete a restore request or provide a copy of the courtesy backup.