Enable SiteLock TrueShield and TrueSpeed
This article is part of our series on getting started with SiteLock. For other articles and helpful tips on activating and using SiteLock services, please see the following articles:
TrueShield and TrueSpeed are available on all SiteLock plans. These solutions simultaneously protect your website from malicious traffic and deliver your content to legitimate visitors faster via a Content Delivery Network (CDN) that uses servers around the world.
* Included with SiteLock Prevent Plan
with Extended Validation
|Domain Validated SSL Support||✔||✔||✔||✔|
|Extended Validation SSL Support||✘||✘||✘||✔|
For steps on how to upgrade your SiteLock service, please see SiteLock Upgrades, Cancellations, and Support
If you have purchased SiteLock, we highly recommend ensuring that TrueShield and TrueSpeed are properly configured. You may activate this feature in 3 main steps:
Step 1: Navigate to Your SiteLock Dashboard
To navigate to your SiteLock Dashboard:
- Log into your Billing Portal
- Click the Hosting tab.
- Select the hosting package you purchased the SiteLock plan for from the drop down box.
- Click the SiteLock icon from your menu bar.
- Click the Dashboard icon under Manage and across from the domain for which you wish to manage.
Step 2: Activate TrueShield and Get Your New DNS Records
To activate TrueShield/TrueSpeed and get the new DNS records required for step 3:
- From your SiteLock dashboard, click the Configure TrueShield icon:
- If your site has SSL and you have SiteLock Trueshield Professional or higher, click Step 1 to allow SiteLock to detect your site’s SSL. If you have done this, SiteLock will provide you with a TXT record to apply in cPanel. Once you have added the TXT record in cPanel, it may take up to 24 hours for SiteLock to add the site to their SSL. If for any reason this step has not completed within 24 hours, please contact SiteLock or HostGator to address the issue.
- You will then be presented with 3 steps. If you have not upgraded TrueShield to include SSL, click Step 2. Step 1 will not be covered in this tutorial.
- SiteLock will provide you with DNS records to apply in cPanel in step 2.
Step 3: Update Your Website DNS
To update the DNS records for your domain:
- Log into cPanel.
- Click the Advanced DNS Zone Editor icon.
- If you have multiple domains installed, select the applicable domain from the drop down menu.
- Locate the A record for your domain and click Edit.
- Change the IP address to the first IP provided by SiteLock then click Edit Record.
- Under Add A Record:
- Enter the applicable domain name, followed by a period.
- Enter 14400 for the TTL.
- Select A as the Type.
- Enter the second IP address provided by SiteLock.
- Click Add Record.
- Next locate your www. record for your domain and click Edit next to it.
- Select CNAME from the drop down, if it is not already selected.
- Enter the CNAME provided to you by SiteLock.
- Click Edit Record.
Both A and CNAME records take up to 8 hours to propagate, during which time your domain may not correctly resolve to SiteLock's CDN and Firewall consistently. Please continue to step 4 to configure your mail records.
Step 4: Update Your MX Record
By default, many cPanel accounts route your email to the same location as your domain name. Routing your email through TrueShield may cause issues, so you will want to update your MX records if this is the case.
To check to see if further configuration is necessary, you may log into cPanel and click the MX Entry icon. If the record in the MX Records section of this page is already set to the mail. subdomain, no further configuration is necessary.
If your MX record is not pointed to a subdomain, then you will need to configure your email to route independently of your domain. The following article will assist with making this change: