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Enable SiteLock TrueShield and TrueSpeed

TrueShield and TrueSpeed are available on all SiteLock plans. These solutions simultaneously protect your website from malicious traffic and deliver your content to legitimate visitors faster via a Content Delivery Network (CDN) that uses servers around the world.

Important Note Regarding SSL Certificates: SiteLock TrueShield Basic (The Web Application Firewall and Content Delivery Network included with both Find and Fix plans) is not compatible with the use of SSL for your site. For use with an SSL you may need to upgrade to one of the following levels of TrueShield:
* Included with SiteLock Prevent Plan
with Extended Validation
Domain Validated SSL Support
Extended Validation SSL Support

For steps on how to upgrade your SiteLock service, please see SiteLock Upgrades, Cancellations, and Support

If you have purchased SiteLock, we highly recommend ensuring that TrueShield and TrueSpeed are properly configured. You may activate this feature in 3 main steps:

  1. Activate TrueShield and Get Your New DNS Records
  2. Update Your Website DNS
  3. Update Your MX Record

Step 1: Navigate to Your SiteLock Dashboard

To navigate to your SiteLock Dashboard:

  • Log into your Billing Portal
  • Click the Hosting tab.
  • Select the hosting package you purchased the SiteLock plan for from the drop down box.
  • Click the SiteLock icon from your menu bar.
  • Click the Dashboard icon under Manage and across from the domain for which you wish to manage.

Step 2: Activate TrueShield and Get Your New DNS Records

To activate TrueShield/TrueSpeed and get the new DNS records required for step 3:

  1. From your SiteLock dashboard, click the Configure TrueShield icon:

    If the TrueShield icon says Upgrade instead of Configure:
    1. Click the Upgrade TrueShield icon:

    2. You may click “SiteLock TrueShield: Basic Free!” to obtain the free TrueShield and TrueSpeed feature included in all plans.

    3. Click submit
  2. If your site has SSL and you have SiteLock Trueshield Professional or higher, click Step 1 to allow SiteLock to detect your site’s SSL. If you have done this, SiteLock will provide you with a TXT record to apply in cPanel. Once you have added the TXT record in cPanel, it may take up to 24 hours for SiteLock to add the site to their SSL. If for any reason this step has not completed within 24 hours, please contact SiteLock or HostGator to address the issue.User-added image
  3. You will then be presented with 3 steps. If you have not upgraded TrueShield to include SSL, click Step 2. Step 1 will not be covered in this tutorial.
  4. SiteLock will provide you with DNS records to apply in cPanel in step 2.

Step 3: Update Your Website DNS

To update the DNS records for your domain:

  1. Log into cPanel.
  2. Click the Advanced DNS Zone Editor icon.

  3. If you have multiple domains installed, select the applicable domain from the drop down menu.

  4. Locate the A record for your domain and click Edit.
  5. Change the IP address to the first IP provided by SiteLock then click Edit Record.

  6. Under Add A Record:
    1. Enter the applicable domain name, followed by a period.
    2. Enter 14400 for the TTL.
    3. Select A as the Type.
    4. Enter the second IP address provided by SiteLock.
    5. Click Add Record.
  7. Next locate your www. record for your domain and click Edit next to it.
  8. Select CNAME from the drop down, if it is not already selected.
  9. Enter the CNAME provided to you by SiteLock.
  10. Click Edit Record.

Both A and CNAME records take up to 8 hours to propagate, during which time your domain may not correctly resolve to SiteLock's CDN and Firewall consistently. Please continue to step 4 to configure your mail records.

Step 4: Update Your MX Record

By default, many cPanel accounts route your email to the same location as your domain name. Routing your email through TrueShield may cause issues, so you will want to update your MX records if this is the case.

To check to see if further configuration is necessary, you may log into cPanel and click the MX Entry icon. If the record in the MX Records section of this page is already set to the mail. subdomain, no further configuration is necessary.

Example: If your domain is exampledomain.com you would check to see if your MX record is mail.exampledomain.com.

If your MX record is not pointed to a subdomain, then you will need to configure your email to route independently of your domain. The following article will assist with making this change:

Note: The CDN and Firewall caches your site. The cache is automatically cleared once per day. To clear the cache manually you must call in directly to the main SiteLock line at 877-749-1419 and request to clear cache.