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Customer Portal - How to Login

 

When you originally signed up for your account, you received a Welcome Email containing your Customer Portal login and cPanel login information. For security reasons, the login information for the billing area is different than your login for your hosting control panel. While your cPanel and billing area will continue to be accessible individually through their own unique credentials, HostGator has now introduced Single Sign-On.

Single Sign-On

Single Sign-On will allow you to review your invoices and navigate through both your cPanel and Billing area with ease, just by logging in at https://portal.hostgator.com/. More information about HostGator's new Single Sign-On option can be found in the following article:

How to Log in:

  1. Visit https://portal.hostgator.com/
  2. Log in with your primary email address and Customer Portal password.

Forgot your password?

If you have forgotten your Customer Portal login password:

  1. Visit https://portal.hostgator.com/
  2. Click the Forgot Password link.
    Hostgator Customer Portal Forgot Password
  3. Enter the primary email address for your billing account and click Request Reset.
    Hostgator Customer Portal Request Reset
  4. A 'Success' message will display, and then you will receive an email from billing@hostgator.com with a link and instructions on how to reset your password.
    Hostgator Customer Portal Password Reset Sent

Still not working?

If you still cannot log in:

  • Be sure you are using the primary email address (the email you gave during signup).
  • Enter your email address in all lowercase.
  • Remember that the password is case sensitive. Make sure your caps lock is off.
  • Be careful when you copy and paste. It is easy to inadvertently copy extra blank spaces at the beginning or end of your password.
Still having issues with logging into your Customer Portal? Contact HostGator support via phone or Live Chat, and we will be happy to assist you.